Customer Service Sales

**** ******** ***** **. *** 646-***-****

G* **********@*****.***

Amherst, NY 14228

Meng Zhang (Kevin)

• To be employed in a position where I can apply my skills while contributing to a

Objective

positive and productive work environment. Looking for an opportunity that will foster

professional growth and expand my skill set.

• Energetic and motivated to learn. Open to constructive criticism.

• Honest and Reliable.

Experience 7/2010 - Present HSBC Depew, NY

Servicing Accounting Assistant

• Processed mortgage payments using the MortgageServ platform.

• Created and maintained production spreadsheets to track payment information.

• Reconciled all payments processed on a daily basis.

• Assisted in the development of processes and procedures.

• Coordinated with various departments to investigate payment accounts.

• Processed payments to third party vendors in a timely and efficient manner.

10/2009 – 7/2010 HSBC Depew, NY

Mortgage and Imaging Specialist

• Worked in the preparation and classification of mortgage documentation.

• Understand and identify the correct processing path of documents.

• Consistently met daily deadlines on time sensitive processes.

• Assisted in charging off loans and spreadsheet reconciliation.

• Processed payments to third party vendors in a timely and efficient manner.

2/2006 – 8/2007 TheaterMania.com New York, NY

Assistant Customer Service Manager

• Provided phone support for ticket sales to venues across the country.

• Instructed venues/clients on how to set up and use their accounts.

• Troubleshoot for and respond to any requests made by clients.

• Developed company policy and procedure by making recommendations based on

personal observations.

• Trained customer service representatives.

• Prepared weekly sales reports and invoices for the CEO to review.

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Education Present SUNY Buffalo Buffalo, NY

• B.S. in Financial Analysis & International Business. Graduated August 2009.

Skills Proficient in use of Microsoft Office. Conversant in Mandarin Chinese.

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