Manager Customer Service

Deborah Kress Barron

*** ******* **** . *******, ** 15042

724-***-**** . ********@*****.***

Qualifications:

. Experienced administrative professional with a background in office

management, computer operations (MS Office Suite), scheduling, billing,

accounts receivable, inventory control, P&L reports, customer service,

human resources (interviewing, orientation, training, evaluations, and

maintaining employee records), and processing payroll

. Highly motivated self-starter; disciplined, organized,

and goal oriented

. Excellent communications skills demonstrated by the ability to work

with people of diverse backgrounds, establish rapport with co-workers,

and listening to determine needs of customers

Education:

Community College of Beaver County, Monaca, PA (March 2011-July 2011)

Certificate Program: Microsoft Office Application Support Specialist (310

Hours)

Word (60 Hours) PowerPoint (10 Hours) Communication

Skills (15 Hours)

Excel (60 Hours) Windows (25 Hours)

Keyboarding (25 Hours)

Outlook (15 Hours) Externship (100 Hours)

Microsoft Office Specialist Certified - Word 2007; August 2011

Duquesne University, Pittsburgh, PA - Completed various communication

courses

Edinboro University of Pennsylvania, Edinboro, PA - Completed various

business courses

Experience:

Barnes & Noble, Inc., Pittsburgh, PA (2000-2010)

Assistant Manager

. Generated weekly/monthly workload plans to balance staff schedules

within payroll budget allowances for retail location with $6.5 Million

in annual revenue; allocated hours to provide coverage of store

staffing

. Utilized Profit and Loss reports to identify areas of improvement and

implement plans to increase profitability

. Developed an environment of teamwork and cooperation through proactive

interaction with employees/managers

. Resolved customer concerns by developing practical solutions with the

customer to satisfy service issues

. Developed and implemented motivational programs to foster teamwork with

staff members

. Guided staff in formulation of performance development/learning plans;

provided tools and training as needed to assist employee advancement;

and prepared and delivered annual performance reviews for staff of 70

employees

. Managed inventory based on analysis of customer preferences, as

reflected by sales reports

. Reviewed and submitted weekly payroll reports and directed preparation

of banking procedures and daily deposits

. Promoted to management in 2005, following progression of positions

(Merchandise Manager and Lead Bookseller)

The Application Center, Cranberry Twp., PA (1999-2001)

Administrative Assistant/Office Manager

. Managed office operations/staff, tracked sales commissions, handled

finance applications, addressed customer inquiries, assisted with media

advertising, and tracked real estate transfers to prepare target

mailings, coordinated travel arrangements, accounts receivable/payable.

Buchanan Ingersoll, Pittsburgh, PA (1994-1999)

Billing Coordinator

. Tracked monthly billing for legal department and maintaining updated

spreadsheets

. Calculated billable hours and reconciled projected versus actual

billings

. Prepared client billings in collaboration with attorneys

. Organized filing and internal correspondence

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