Customer Service Sales

Michael Scannell

**** ******* **** *****

Auburn, CA 95603

Telephone: 530-***-****

Email: *********@*****.***

Qualifications Summary

Thrive on teamwork

Enthusiastic organizer able to calmly multitask

Innate eye for detail

Love of editing and proofreading driven by a quest for perfection

Enduring belief in "right the first time"

Job satisfaction overrules financial gain

Open to working with limited resources, flexibility, stress, shift work,

and overtime

Education

Paralegal Degree, MTI College, June 2011

ABA Approved Program, GPA: 3.86, Dean's List, Perfect Attendance,

Guaranteed Graduate

Bachelor of Arts in Public Communications, California State University

Chico

Relevant Skills and Highlights

Legal/Paralegal

Familiar with legal software including Abacus Law, Legal Solutions, and

Lexis Nexis

Legal studies include discovery, calendaring, legal research, civil

litigation, family law, and more

Document formatting includes legal briefs, pleadings, motions,

interrogatories and depositions, wills and trusts, along with preparation

of Judicial Council forms

Expert editing skills which consistently result in first-class, accurate

publications on schedule and on budget

Began a law office "Processes Manual" which included creating and

implementing a client file closure system

Ensured clients were informed of contract contents and requirements

Confidential work experience from the huge 2001 Governor's Budget and

Salaries and Wages books produced in a high-volume, fast-paced environment

that required strict adherence to government style

Developed a "summary email" program to ensure seamless relations and

communication with directors, specialists, buyers, writers, editors, and

legal

Administrative/Customer Service

Oversaw daily front desk operations ensuring a smooth work flow and

superior customer service

Experienced in phones, copying, filing, faxing, and scanning

Software usage includes Microsoft Windows 7 and earlier versions, Microsoft

Word, Excel, and PowerPoint

Produced work schedules, calculated commissions and payroll, and submitted

monthly reports to owner

Created a "centralized filing system" to guarantee correct, timely, and

high-quality publications

Administered client sales and retention, scheduling appointments, meeting

with clients, and implementing and tracking a variety of sales programs

Professional Experience

McCunn and McCunn, LLP

Internship from February 1 through April 30, 2011

Member Services Director/Front Desk Manager, 2002 - 2009

Auburn Racquet & Fitness Club

Proofreader/Copyholder, 2000 - 2001

California Office of State Publishing

Editor/Publication Coordinator, 1991 - 1998

Microsoft Corporation

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