Manager Customer Service

JUSTIN L. THAXTON

***-** ***** *. ******, Largo, MD 20774- 502-***-****

**************@*****.***

PROFESSIONAL OVERVIEW

Passionate and enthusiastic administration professional. Enjoys working in a fast-paced environment and has a skill

for problem solving. Able to work independently and in a team environment. Capable to handle multiple projects.

Extremely organized, dependable person who takes pride in his work.

EDUCATION

May 2005

Kentucky State University

Bachelors of Arts in Business Administration concentration Marketing

Strayer University

Masters in Business Administration concentration Marketing Expected May 2012

EXPERIENCE

Maxim Healthcare Services Winston-Salem, NC

Healthcare Recruiter April 2011 – Aug 2011

• Located qualified healthcare professionals through various sources, including the internet, referrals, nursing

schools, direct mail and job fairs

• Assisted Accounts Manager in business development efforts

• Analyzed financial reports and edit weekly payroll

• Identified and communicated areas of risk and potential improvement opportunities

• Facilitated the hiring process, which included interviewing and screening candidates

• Managed relationships with established clients

3rd Screen Wireless (Sprint Preferred Retailer) High Point, NC

General Manager-In-Training Feb 2010 – April 2011

• Promoted and sold products and services to current and potential clients

• Coordinated with distracts for in-store promotional campaigns

• Communicated new product and service opportunities, special developments, information, or feedback

gathered through field activity to appropriate company staff

• Corresponded with ongoing contacts and sales leads with Salesforce.com

• Met and exceeded sale goals monthly

• Supported the store with brand consistency for internal presentations with store layout and materials

• Developed and implemented marketing promotions at local businesses

Walt Disney World College Program Orlando, FL

Attractions Internship June 2009 – Jan 2010

• Met with marketing professionals about past, present, and future endeavors

• Maximized efficiency and increased customer satisfaction by learned knowledge of all positions

• Provided immediate Guest service recovery

• Consistently exceeded Guest expectations through practice of the Disney Service BASICS

• Committed to storyline concept to enhance the customer experience

GlobalAir.com Louisville, KY

Customer Service/Registration Sept 2008 – May 09

• Created and implemented methods to increase Fixed Base Operator (FBO) registration

• Process registrations and maintain record files for FBO listings and sponsorship level

• Increased reporting FBOs to largest amount in company history with improvements for FBO registrations

• Assisted Production Staff building Aircraft for Sale Ads (HTML and back side management)

• Produced media material displaying the unique selling propositions for potential sponsors to create brand

awareness

• Collaborated and supported Sales Team to maintain the customer/GlobalAir.com relationship

• Provided long-range strategic planning for web traffic to the Airport Resource Center post web improvements

University of Louisville Louisville, KY

Sports Marketing Internship February 2009 – May 2009

• Organized schedules and meetings for Assistant Director of Marketing Promotions

• Helped with the develop and implement programs aimed at increasing public attendance

• Aided in administering all media board operations

• Managed game events and coordinate guest participation

• Acted as point of contact local youth leagues, teams, and community groups.

Convention and Visitors Bureau Louisville, KY

Marketing Communications Internship April 2008 – August 2008

• Provided support to Marketing Communications department projects through the creative process

• Supported and distributed Bourbon Trail and Urban Bourbon Trail marketing endeavors

• Distributed Bourbon Trail Material to local community

• Assisted Marketing Communications Manager with day-to-day media relations and public relations research

• Wrote/edited press releases and media advisories, making calls to media, and media fulfillment to meet

deadlines

• Developed subject matter and media impressions for monthly reports

• Helped Marketing Managers with research for CVB’s for information to upgrade Louisville’s CVB promotional

packets

OTHER EXPERIENCES

• Social Media: Developing social network engagement tactics (2000-Present)

o Facebook, Twitter, Myspace, Blogspot, LinkdIn, College Club

• TheSlice of Louisville/AfterTaste: Marketing & Public Relations (May 2007 & May 2008)

o Wrote/edited press releases

o Made calls to media

o Secure media for fulfillment deadlines

• Nextel: Wireless Sales Consultant (2006-2007)

• American Eagle: Sales (2005)

• University of Louisville: Residence Office (2006)

• General Office Equipment: Microsoft Office, Fax, Phone, Copier

• Community Service: Kappa Alpha Psi Fraternity, Inc., Prince Hall Affiliated Freemasonry,

Relay For Life, Triad Health Project

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