Customer Service Administrative Assistant

ERALDA MARROQUIN

*** ***** ***** ****** *** Mateo, CA 94401

(650) 867~2486

**********@*****.***

OBJECTIVE

To be a part of a team where I get an opportunity to grow professionally

and also share my knowledge and information of the world of finance and

economics.

EDUCATION

Bachelor of Science, Business Administration/Finance Notre de Namur

University Belmont, CA

Awarded on December, 2010 3.5 GPA

Master in Business Administration In Progress

Associate of Arts, Liberal Science College of San Mateo

San Mateo, CA

Fluent in English and Spanish

Awards and Achievements

Won the title "Best Employee of the Month" Delivery Martinez, LLC

Dean's Honors List, 2010

SUMMARY

Highly energized and effective communicator with excellent organizational

and communication skills, and the ability to multitask, as well as utilize

strong analytical skills. Driven to achieve goals and overcome obstacles, a

welcome addition to any team. A solution provider who consistently earns

the confidence of professionals and peers, through the delivery of superior

support and personal performance.

. A top Individual Contributor skilled in developing exceptional client

relationships, both internal and external, through personal example

and a careful attention to detail that is based on extensive education

and strategic market knowledge.

CORE COMPETENCIES

Customer Service Orientated . Excellent Problem Solver . Productivity and

Performance Improvement

. Attention to Detail . Interdepartmental Relationship Management .

Excellent Microsoft Office skils Client Relationship Management .

Excellent Organizational Skills . Excellent Analytical Skills

Program Management . Process Improvement

PROFESSIONAL EXPERIENCE

Caltrain/Samtrans (Central Base) San Carlos, CA

2011

Finance Assistant

Assisted with budgets, prepared financial reimbursements, monitored and

contributed to the drawing up of a budget. Completed special projects

associated with billing with capital grants and fixes assests.

. Compiled statistical data. Assisted with the preparation of financial

reports and analysis, reviewed financial records for accuracy,

identified and corrected errors., ran queries arising from capital

billing and recollectable projects.

Delivery Martinez, LLC San Carlos, CA

2007-2009

Administrative Assistant

Provided focused customer care services, researched customer requests, as

well as performed duties related to delivery services and quality control.

. Utilizing effective problem identification and resolution techniques,

resolved issues regarding customer billing, contract specifications,

purchasing and inventory control.

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