Customer Service Medical
Resume:
Sasha V. Ocampo
*** **** ****** ***** ********* *07
St. Petersburg Fl, 33704
*********@*******.***
Objective: Seeking for an LPN position to expand my knowledge, experience
and skills in the field of Nursing.
Education: LPN Program
Manatee Technical Institute
Bradenton, Florida
February 2010- February 2011
Bachelor's in Science: Health and Nutrition
Option: Coordinated Dietetics Program
California State University, California
September 1990-1995
Qualifications:
. Computer skills (proficient in Microsoft Word, power
point)
. Multi-task
. Bilingual (Spanish)
. Customer service skills
. BLS
. Patient care/LPN skills
. Work well within a team
Work Experience: Registered Dietitian
DaVita Dialysis, Saint Petersburg, Florida
January 26, 2011 to present
. Assess nutritional status to determine appropriate
nutrition intervention(s) and recommendations
. Participate in Interdisciplinary (IDT) Plans of Care
(POC) based on assessments and re-assessments per CMS,
DaVita and State guidelines
. Develop individualized Medical Nutrition Therapy
including meal plan(s) for each patient
. Provide nutrition education and counseling based on
individualized patient needs including nutrient
requirements, knowledge and abilities, medical, economic
and social situation
. Select or develop education materials and methods
appropriate for individual patient
. Monitor nutritional status, laboratory values, dialysis
adequacy, adherence to diet and
response to nutrition related medications and therapy to
determine appropriate nutrition intervention and
recommendations
. Revise and update nutritional recommendations and POC
as needed
. Review monthly lab results with each patient and/or
caregiver and provide patient with printed patient
nutrition report
. Function as Mineral and Bone Disorder Specialist
. Participate in anemia management
. Participate in rounds, patient care conferences,
continuous quality improvement (CQI) teams, facility
team meetings and in-services
. Evaluate outcomes and identify factors that may
contribute to undesirable results and document
appropriately
. Document nutrition progress at least monthly
. Update POC for nutrition related issues based on
outliers and timeline goals and document according to
Federal, State and DaVita requirements
Communication Skills
. Contact and collaborate with extended care facility
staff, family members, or other appropriate medical
personnel to facilitate adequate and appropriate
nutritional care
. Effectively communicate pertinent nutrition issues with
the medical team and with patients
. Present nutrition related in-service for teammates at
least annually
. Attend team meetings, phone conferences, and training
as needed
Registered Dietitian
Blake Medical Center, Bradenton Florida
August 2010 to April 8, 2011
. Obtain nutritional care through screening,
assessment,intervention
through education and counseling and medical nutrition
therapy.
. Operate meditechGems software
. Communicate with multidisciplinary team members
Public Health Nutritionist Supervisor
Department of Health, Pinellas County WIC
March 2004-May 2008
. Obtain nutritional care for clients through screening,
assessment, intervention through education and
counseling, help set attainable goals, planning and
documentation
. Communicate with multidisciplinary team members,
director and supervisors
. Observe, evaluate and coach staff with development and
performance
. Supervise clinic and staff
. Problem-solve issues, improve clinic flow
. Assess, complete, reconcile and order special formula,
checkstock and ID cards
. Deliver excellent customer service
. Conduct meetings with staff and communicate with agency
changes and/or updates
. Conduct performance evaluations yearly
. Refer appropriately according to client's needs
. Operate and troubleshoot technical issues
Registered Dietitian/Nutritionist
Public Health Foundation WIC Program, California
July 1995-June 2002
. Obtain nutritional care for clients through screening,
assessment, intervention through education and
counseling, help set attainable goals, planning and
documentation
. Supervise clinic and staff in the absence of the
supervisor
. Observe, evaluate, audit and educate staff for state
certifications, staff development and performance
evaluation
. Observe and evaluate dietetic interns
. Conduct in-service training for employees
. Refer appropriately based on client's needs
. Coordinate special events (Teen and Breastfeeding
events)
. Promote and coordinate teen support groups with teen
facilitators
. Complete reports in a timely manner such as timesheets,
injury reports, worker's compensation, child abuse and
check issuance
. Communicate with nutritionists, supervisors, area
managers on updates, policies, inputs and changes
within the agency
. Deliver excellent customer service
. Manage/Direct and problem-solve irate clients, staff and
clinic issues in the absence of the supervisor
. Operate ISIS computer program to certify and enroll
clients and issue food instruments
Credentials: Registered Dietitian, Licensed Dietitian, Licensed
Practical Nurse
Organizations: Skills USA(State & National Gold Medal Winner), American
Dietetic Association
References: Available upon request
Contact this candidate