Customer Service Representative

Lowell G. Evans A Businessman who is

**** ******* ***** ***** *** vision and critical thinking

Va. Beach, Va. 23464 Proactive to team building and relationships

Phone 757-***-**** Passionate about process improvement and people

Loss Mitigation Supervisor

Servicelink

An accomplished and integrity driven professional offering over 15 years of management and 10

with the number one commercial bank in the country for implementing new clients and resolving

issues from a project standpoint as well as from a customer service level.

Recognized as a savvy leader with strengths in troubleshooting issues with both clients and

departments to bring about a successful relationship for business success. Selected for ability to

recognize and evaluate issues for process improvement for company growth and creating projects

that have been recognized as Six Sigma Projects by upper management. Not afraid to “dive” into

any part of a operations as my desire to “learn on my own” as well as learn from others have made

me successful and selected to many different teams. Quote: “Hard work will beat intelligence any

time Intelligence decides not to work hard.”

Professional Strengths:

Operations Analyst Business Analyst Process Improvement

Commercial and Gov. Accounts Commercial Card Implementation Customer Service

Bank of America Bank of America Amerigroup Corporation

Career Development

Amerigroup Corporation V. Beach, Va. 2005 2011

Customer Service Representative for Medicaid health insurance. Worked with clients and providers

to assigned providers to members for service. Selected to Amerigroup Process Improvement

Committee for projects I created to health save funds and provide better quality customer service.

Bank of America – Norfolk, Va. 2000 2005

Selected as ACH Operation Analyst Selected by SVP for commercial and government accounts. I

worked as an analyst supporting the initiation, monitoring and reconciliation of commercial and

government card ACH (automated clearing house) credit card payments. This included me

traveling and training the implementation department and working directly and indirectly with

clients and associates. Selected to Process Improvement Team for troubleshooting skills.

Bank of America Norfolk, Va. 1998 2000

Business Analyst Payment Research Worked with commercial and personal accounts in payment

research for clients. Reviewed accounts for initial setup and worked as a Customer Service

Representative to resolve any non posting of payments and removal of late fees.

Bank of America –Norfolk, Va. 1995 1998

Customer Service Representative Worked as a customer service representative for individual

credit card accounts. This was a position where I was in a Call Center answering inbound calls for

clients with personal accounts.

EDUCATION

BA Degree in Sociology from Virginia Wesleyan College 1979 1983

•

Skilled and trained by National American Clearing House Association (NACHA)

•

Attended NACHA functions and classes to become ACH Certified (2001 2004

•

ADDITIONAL SKILLS AND TRAINING

Microsoft Office (Word, Excel, PowerPoint, Access

Studying to be ACH Certified

•

Windows 2007

•

Windows XP

•

Trainer for ACH Operations and implementation of new clients

•

REFERENCES

1. Mr. Dean Iley SVP Bank of America 757-***-****

2. Mr. Maurice Body Anthem Blue Cross and Blue Shield 757-***-**** ext 636 50

Contact this candidate