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Human Resources Customer Service

Location:
Sarasota, FL, 34232
Posted:
May 22, 2011

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Resume:

ANN ALDRICH

**** ***** ***

Sarasota, FL *****

941-***-****

abgtbr@r.postjobfree.com

Strategic, Dynamic Human Resources and Executive Team Leader with record of

leveraging talent and technology to drive profitable operations within

national companies. Credible Business Partner who initiates change and

collaborates across organizational boundaries to ensure objectives are met.

Extensive HR Leadership Experience across varied industries in

recruitment, benefits, basic & executive compensation, employee relations,

legal, strategic alignment, succession planning, safety, and

administration. Extensive experience in complex, highly competitive multi-

state operations. Significant expertise in business acquisitions, coaching,

change management and organizational development in fast growth, turnaround

and start up operations

PROFESSIONAL EXPERIENCE

Domari & Associates

Current Position

Executive Recruiter

Executive search and recruitment, staff consulting and personality/energy

profiling with divisions focused specifically on the healthcare

advertising, medical education, clinical research, market research,

pharmaceutical and medical device industries

. Develop and maintain strong working relationships with client leaders,

vendors, community organizations, and other team members to create a

partnership that yields success, predictable results and credibility.

. Create and foster relationships with colleges and diverse professional

organizations to attract and recruit alumni and diversity candidates.

. Manage the presentation, selection, offer, negotiation, closing, and

administrative components involved in full lifecycle recruiting.

. Conducts follow-up calls and quality-improvement studies with hiring

managers and new hires.

. Stay informed of trends and innovative recruiting techniques in order

to be competitive in state-of-the-art recruiting practices

Gould & Lamb, LLC

2008-2010

Director of Human Resources

Directed the human resources function for a 350 person, $200 million, multi-

site and multi-state organization including talent acquisition, benefits,

payroll, employee relations, strategic alignment, compensation, safety, and

administration.

. Member of the executive management team reporting to the CEO.

. Implemented a human resources infrastructure to allow the company to

scale rapidly resulting in 38% growth within 6 months.

. Managed HR managers and HR shared services.

. Responsible for the talent acquisition processes to maintain staffing

levels with qualified individuals.

. Reduced staff turn over from 68% to 14% within first 6 months through

improvement of staff orientation and training, professional

development, and mid-level management coaching.

. Migrated staff to a new compensation system including job evaluations,

grade mappings, short and long term bonus program alignment, and the

development of a new variable compensation program for sales and

operation staff.

. Responsible for completion of bi weekly payroll utilizing ADP, eTime,

and Oracle.

. Worked with Executive, Sales and Operation leadership to assess and

then redeploy or release existing talent. Eliminated $1 million in

cost while continuing to drive double-digit top line sales growth.

. Partnered with the Corporate Benefits team to develop a project plan

for the migration of all benefits and vendors.

. Led the effective resolution of HR litigation matters and informal staff

complaints. Secured the appropriate external resources, when needed, in

tandem with our internal General Counsel.

. Provided strategic and operational support to executives and management

in coaching them through organizational, regulatory, and business issues.

. Maintained affirmative action logs and implemented affirmative action

plan.

. Designed and implemented a Performance Management and Career

Development program.

. Advised the senior management team in developing vision and values

statements, company culture and guiding principles with a focus on

embracing diversity.

. Identified internal/external HR and business trends, best practices

. Maintained full responsibility for creating employee handbook.

. Developed and implemented training and development programs that

included leadership development, customer service, project management,

and computer skills.

. Improved HR information management and reporting by designing and

implementing HRIS system, which automated benefit processing, payroll,

employee education and credentials tracking, FMLA processing,

performance evaluations, disciplinary actions, and position control.

HEALTHSOUTH RIDGELAKE HOSPITAL

2003-2008

Human Resources Manager

Served as a member of the Human Resources team in the founding of a

formalized HR department for the company. Attained aggressive schedules in

the implementation of key initiatives: talent acquisition, compensation

programs administration, policy/procedure implementation, legal compliance

and report development.

. Responsible for all areas of Human Resources: recruiting, hiring,

training, development, retention, employee benefits, retirement plans,

employee relations and compensation, OSHA compliance, annual reviews.

. Maintain affirmative action logs and implement affirmative action

plan.

. Developed and implemented special programs and incentives, which

supported recruitment plans.

. Implemented measures, which ensured center compliance with EEO

guidelines.

. Monitored and participated in unemployment claims.

. Plan, organize, and implement employee activities including award

programs, celebrations, and recognition parties.

. Developed, implemented, and maintained written annual staff

development plan, which ensured a coordinated program for staff

education for all center personnel.

. Planned, coordinated, and conducted all required in service programs

and/or special training sessions in compliance with applicable

federal, state and local laws

. Assisted in planning, coordinating, and conducting all required

training to assure compliance with quality assurance program in

conjunction with all departments.

. Monitored the disciplinary process for consistency. Advise Dept.

Heads and supervisors on proper procedures regarding progressive

discipline, termination activity, performance reviews and planning to

ensure consistency in policy interpretation and application.

. Responsible for completion of bi weekly payroll..

HCR MANORCARE/KENSINGTON MANOR

1998 to 2003

Human Resource Director

Directed the human resources function for a 200 person, healthcare

operation including recruitment, benefits, payroll, employee relations,

strategic alignment, compensation, safety, and administration.

. Responsible for all areas of Human Resources: recruiting, hiring,

training, development, retention, employee benefits, retirement plans,

employee relations and compensation, OSHA compliance, annual reviews.

. 100% growth in practice employee population - instituted a weekly

career night that fostered recruiting efforts with the support of key

management.

. Introduced a framework and disciplined approach to workers'

compensation claim prevention and management showing an expense

decrease of 42%

. Evaluated non-production positions to identify compensation gaps and

recommended strategies to move staff into grade range relative to

performance

. Maintain affirmative action logs and implement affirmative action

plan.

. Assessed and recommended changes to the core benefit offerings to

avert a major labor crisis. Later participated in a Benefits Task

Team assigned to assess overall design and delivery of core benefits

and launched the remodeled platform across the entire enterprise and

reduced costs by $1 million annually as well as delivering a profound

service improvement for covered members as evidenced by internal

surveys indicating a 60% improvement is satisfaction ratings.

NEW GATE SCHOOL, INC.

1995 to 1998

Human Resource Director/Business Manager

. Excelled in HR support of managers and academic staff, which included

presidents, general managers and teachers for multi educational

campuses.

. Responsible for all financial and accounting functions for multi

campuses, including budgeting, forecasting, billing, A/R, collections,

A/P, payroll, contract negotiation and Financial Statement

preparation.

. Manage business operations: inventory, equipment and supplies

purchasing, space planning, administrative support programs,

client/volunteer services, service awareness programs, and school

records, administer and execute all policies made by Headmaster and

Board of Directors.

. Monitor and manage all licensing and accreditation requirements,

regulatory compliance and workplace safety.

. Handle all database operations: creation, management, backup and

storage.

. Prepare monthly financial reports and present to Board of Directors.

EDUCATION

University of Michigan

B.S., Business Administration



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