Customer Service Manager
Resume:
Diana Myrick
Columbia, MD **045
************@*****.***
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Work Experience:
Loan Closer Prospect Mortgage, Columbia, MD
December 2009-Present
Compiled closing documents and entered into the Pronet/DocMagic
database. Reviewed mortgage loan documents to make sure all the
conditions were met prior to closing. Coordinated with the title
companies to prepare closing documents and scheduled loan closings.
Assist staff and loan officers with any closing issues or concerns.
Review HUD-1 settlement statement for accuracy and conditions.
Translate information for Spanish speaking customers. Organized and
maintained all post closing issues and concerns. Trained and assisted
in various areas of loan processing.
Loan Closer First Home Mortgage, Baltimore, MD
October 2009- December 2009
Take all calls to schedule loan closings and input into destiny on
date tracking screen. Email closer and underwriter and loan officer
and processor of scheduled date and time of closing. Maintain the
settlement closing email box. Coordinate closers files that are
closing within 48 to 72 hours of closing. Log in all new loans coming
into the closing department. Assist in MERS registrations and
transfers as applicable. Assist in final documents as applicable.
Maintain and distribute faxes.
Loan Closer National City Mortgage, Greenbelt,
MD
April 2000 - November 2009
Compiled closing documents and entered into the AS/TMO database.
Reviewed mortgage loan documents to make sure all the conditions were
met prior to closing. Coordinated with the title companies to prepare
closing documents and scheduled loan closings. Assist staff and loan
officers with any closing issues or concerns. Review HUD-1 settlement
statement for accuracy and conditions. Translate information for
Spanish speaking customers. Organized and maintained all post closing
issues and concerns. Trained and assisted in various areas of loan
processing.
Customer Service Manager Kmart Corporation, Silver
Spring, MD
January 1990 - April 2000
Ensure customer service programs and procedures are implemented and
maintained. Greeted all customers and resolved customer concerns.
Maintained efficient operations of registers and customer services
desk. Supervised and scheduled associates. Received and routed
incoming main to its proper destination. Compiled accurate records of
inventory control and invoices. Prepared reports of inventory levels
to management and correspondence to customers.
Activities:
Organizer March of Dimes 2006 - 2008
Organized and collaborated a group for a charity walk. Held and
organized various fundraisers. Assisted with website development.
Volunteer Montgomery County Annual Volunteer Day 1996-1999
Assisted with setup and cleanup for community programs. Managed a
booth of activities offered to individuals involved in the affair.
Skills: Proficient in Spanish language
Education: High Point High School Graduated
1990
References Available Upon Request
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