Customer Service Manager

Tracy E. Thompson

*** ****** **., ***********, ** 37042 * 931-***-**** (HM)* 832-***-**** (cell)

********@*****.***

Qualifications Summary

• Over Eight years progressive Finance Experience (6 years as Sr. Financial analyst, 2+ years as

Finance Manager) within same company in controllers group.

• Over 15 years of experience providing excellent customer service to both internal and external

customers and working with all levels of management.

• Strong Finance and Accounting skills including accounts payable/receivable, cost analysis, sales

reports and bank deposits.

• Exceptionally well organized, analytical and detail oriented with flexibility to manage multiple

projects under time critical deadlines.

• Excellent work ethic, strong leadership skills, able to prioritize, delegate tasks, and make sound

decisions quickly while maintaining focus and never compromising safety.

• Energetic team leader, able to work collaboratively to resolve problems and to motivate team

members to achieve personal and departmental objectives.

• Very strong MS Office skills (Excel, Access, Outlook, Word, PowerPoint)

Professional Experience

• Responsible for preparation and management of monthly, quarterly & year end close process,

variance explanations, forecasts, balance sheet reconciliations, quarterly reviews & reports, annual

budget, and ensuring accuracy and timeliness of all deliverables.

• Manage multiple lines of business within division controllers group with an annual budget of over

$300M.

• Prepare and upload journal entries, accrual calculations and cost allocations between cost centers

and various lines of business.

• Manage station contracts, ensure proper & timely billing, track revenue & expenses, and create

monthly profitability reports.

• Research, analysis and support for various bid/contract proposals.

• Present divisional financial analysis to senior management during monthly close/quarter end and

annual budget meetings.

• Administer division purchase card program to include: card application approvals, expense audits,

training on card policies/usage, review purchases for proper coding and cost center allocation.

• Produce monthly divisional labor analysis (staffing/FTE/productivity).

• Assist both Internal and External Auditors. Provide divisional response reports and supporting

documentation. Monitor and maintain SOX compliance.

• Conduct monthly audits on internal controls, revenue/expense accounts, expense reports, and

physical assets. Conduct on site station finance audits.

• Over 10 years of materials management and inventory control experience.

• Track and provide tax department with sales tax information for both domestic and international

expenses.

• Responsible for managing departmental HR duties to include: recruiting, interviewing, hiring,

training and payroll

Relevant Employment History

• Schussler FootCare Center Clarksville, TN Jan 2011 – present

Front Office Assistant (patient scheduling, billing & coding, referrals, data collection & records management, office

opening & closing).

• Financial analyst support on contract basis Goodyear, AZ 2009 2010

Provided financial analyst and general accounting support to former Employer ExpressJet Airlines on special projects on

an as needed basis.

• Synergy HomeCare Goodyear, AZ July 2009 May 2010

Caregiver (Assist clients and family members with ADL’s, obtain & record vitals, document changes in condition,

provide companionship & support).

• ExpressJet Airlines Houston, TX May 1999 – Dec 2008

Finance Manager – Airport Operations controllers group 2006 2008

Manage monthly close and annual budget process, supervise staff of 3 Sr. analysts, manage

contracts, assists with both internal and external audits, perform cost analysis, labor analysis

Payroll, statistical data management,

Sr. Financial Analyst Airport Operations controllers group 2001 2006

Monthly close, journal entries, BS reconciliations, cost allocations between cost

Centers, support operations team by providing financial data. AP/AR,

General Manager – FT. Wayne, IN 2000 2001

Managed all aspects of airport station operations with a staff of 15 agents, ensured

compliance to all company and FAA policies and procedures, responsible for

meeting all station performance, administrative and personnel goals

Airport operations Supervisor – Knoxville, TN 1999 2000

support station manager, provide customer service to passengers. Cross utilized agent

on the ticket counter, gate, baggage center, ramp/ground service crew.

Relevant Skills

• Excellent time management & organizational skills

• MS Office (Excel, Access, Outlook, PowerPoint, Word)

• Internal Controls

• Lawson GL system / Applix

• Very quick to learn new programs/software

Education

University of Tennessee – over 100 credit hrs to include over 40 hours in business related courses

•

(Accounting, Economics, Statistics, and computer science).

• Austin Peay State University – working toward completion of BS degree in Business.

• Completion of Nurse Assisting program

• Completion of 4 medical terminology courses

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