Customer Service Quality Control

-*Joyce Vignola

One Borden Road, Middletown, New Jersey 07748

732-***-**** ************@*******.***

Skills

Extensive experience in customer service both in person and by telephone

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Superior communications skills both verbal and written

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Well organized, highly efficient working in a multi-tasking environment

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Responsible, efficient and flexible

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Attentive to quality and detail

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Collaborates easily with co-workers and works well independently

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Work Experience

Teller: PNC Bank, Lincroft, New Jersey

Dec.’08-Present

Ÿ Record all transactions promptly, accurately, and within bank policy

Ÿ Explain and promote bank products and services to customers

Ÿ Answer inquiries regarding accounts and bank services

Ÿ Responsible for maintaining cash, daily cash balancing, and processing paperwork

Assistant Teacher: Mother’s Day Out, Middletown, New Jersey

Feb.’07-June ‘08

Ÿ Pre-K assistant to head teacher of 17 students

Ÿ Helped to maintain a fun learning environment where children were given the opportunity to explore,

discover, and learn new skills

Ÿ Maintained organization of classroom and kept students on task during lessons

Ÿ Collaborated with teacher in lesson planning and all areas of curriculum

Substitute Teacher: Middletown Township Public Schools, Middletown, New Jersey

Sept. ‘07-June’08

Ÿ Assumed full responsibility of classroom

Ÿ Provided individual and group assistance to students

Ÿ Implemented teacher’s daily lesson plan

Ÿ Adapted to different classroom environments and met student’s needs

Customer Service Manager: Trebor, Inc., Matawan, New Jersey

1992-2002

Ÿ Managed team of 8 customer service personnel providing service between paper manufacturers and

paper goods producers

Ÿ Responsible for overseeing all phases of customer service from purchasing, shipping, receiving, and

quality control

Ÿ Negotiated with shipping carriers to ensure safe and cost effective transportation of orders

Ÿ Resolved customer discrepancies, delivery issues and complaints

Ÿ Managed production schedules with several manufacturers to ensure timely deliveries to end users

Ÿ Supported sales staff by closely monitoring action of each account

Ÿ Anticipated customer needs to maintain satisfaction at all times

Education:

Bachelor of Science, Business Management

St. John’s University

May 1992

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