Customer Service Assistant
Resume:
Christina
N. Gliozzi
Summary
Highly organized executive assistant with experience and expertise in event
planning. Excellent communication and interpersonal skills. Ability to
multitask and maintain healthy client and vendor relationships.
Skills and Abilities
Highly motivated
Ability to lead groups and a team player
Excellent social and communication skills Detail
oriented
Presentation skills
Computer skills in Microsoft Office applications
PROFESSIONAL EXPERIENCE
Executive Assistant to the CEO/Office Manager
Wellspring Worldwide, LLC December 2008 to
Present
. Assist the CEO in all aspects of company operations, including
organizing all calendars and scheduling meetings
. Daily interaction with company's clients to provide general assistance
and troubleshooting
. Responsible for maintaining the company's financial ledger
. Utilize Quickbooks to reconcile account information and generate
monthly reports
. Arrange travel schedules for the CEO and other members of the
executive management to optimize available time
. Oversee all aspects of company's involvement in trade show and
sponsorships
. Conduct interview screening for all potential employees from software
engineers to student interns
. Assist clients in reporting sensitive information to the proper
government agencies
. Direct the printing and production of marketing materials
. Collaborate with other team members to generate all publications
including monthly newsletter and various press releases
. Integral to the assessment and selection of company-wide health
benefits
Development Associate, Special Events
Senator John Heinz History Center September 2007 to May 2008
. Organized and planned major fundraising events for the History Center
including History Uncorked, History Makers Award Gala, Celebrity Golf
Outing, and the Annual 1879 Society Members Dinner
. Created proposals when preparing to seek sponsorships
. Maintained relationships with key donor accounts
. Assembled the resources needed to provide support for fundraising
events
. Formed budgets for fundraising events and worked within these budgets
to reach goals
. Originated new and exciting ideas for fundraising efforts
. Connected donors to the executive staff
. Prepared all form materials utilized in donor meetings
Development Assistant to the Fundraising Counsel
Senator John Heinz History Center August 2007 to September
2007
. Assisted the fundraising counsel to achieve their goals
. Assisted the development department, utilizing organizational skills
to help achieve goals
. Set up and maintained a grant report schedule as well as a follow-up
report schedule for past donations from foundations and other
government agencies
. Composed acknowledgement letters for donations received
. Researched individuals and corporations/foundations, utilizing online
information sources
. Provided support for the receptionist and front desk area as needed
Development/Support Services Assistant
The Make-A-Wish Foundation September 2004 to July
2007
. Coordinated special events for the foundation, including C.C. Riders
Motorcycle Run, Women's Golf Invitational, and the Grapevine (wine
tasting event)
. Participated in discussing new ideas for fundraising opportunities and
creating new events
. Created queries, entered new accounts and ran reports using Crystal
software and recorded information regarding daily donations utilizing
Raiser's Edge software
. Maintained positive relationships with donors through donor account
management, maintenance, correspondence, and phone call solicitation
regarding donor requests and comments
. Provided administrative support to all other areas in the office.
. Assured that all office supplies were in stock and available for
employees use
. Provided support to the office secretary in areas of document
preparation, answering phones and customer service
. Scanned pictures and drawings of 'Wish Kids' and routed to donors
. Processed and distributed mail
Development Internship
The Make-A-Wish Foundation May 2004 to August
2004
. Designed marketing materials for fundraisers and special events
. Contacted donors via telephone informing them of current events being
held
. Assisted and organized various events, including the annual Cold Stone
Creamery Ice Cream Social
. Created information packets and other materials to send to donors
. Gathered supplies to help organize events as well as creating flyers
and other materials to help promote the events
. Attended various events to make sure they were carried out properly
. Provided assistance in the 2004 United Way Campaign
EDUCATION
Indiana University of Pennsylvania (IUP) - August 2000 to August 2004
Bachelor of Science Degree - August 2004
Major - Communications Media
1554 Hollyrood Road
Pittsburgh, Pennsylvania 15227
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