Customer Service Administrative Assistant
Resume:
Lisa Fitzpatrick
Bogota, NJ 07603
**********@*****.***
Objective: To gain a position with an organization where I can best
utilize my education and skills to assist in bringing the
organization to the next level.
Profile: Excellent communication and computer skills, organized, team
player, honest and reliable.
Education:
2004 Montclair State University Montclair,
New Jersey
Bachelors in Psychology
Summa Cum Laude
Experience:
7/07-present CAV Program Sponsorships Hillsdale,
New Jersey
Administrative Assistant/Sales
> Input and update contacts using Salesforce
> Research and seek out companies that would best represent a
program on public television
> Search the internet for information on companies leading to an
appropriate contact for a specific program
> Network through business sites such as Redbooks
> Contact companies via telephone and email to present programming
to and follow up
> Prepare presentations and packets for mailings
> Prepare reports and spreadsheets for each program
8/06-12/06 Prudent Publishing Ridgefield
Park, New Jersey
9/09-12/09 Seasonal Customer Service Representative
> Receive, research and answer incoming calls and correspondences
from customer regarding inquiries, general information and
assistance with order
> Input orders onto the computer clearly and correctly verifying
information and imprints
> Contact customer by phone, fax, mail or email to clarify
discrepancies or to answer questions
> Answered calls of incoming orders as well as resolved order
problems
> Proofread and edit incoming fax and internet orders
11/04-8/06 World Gym Paramus, New
Jersey
Nursery Supervisor
> Interacted with parents and children
> Developed and implemented crafts and activities
> Ensured safety of children
Lisa Fitzpatrick Resume Page 2
10/01-2/04 New Life Covenant Church Teaneck, New
Jersey
Administrative Secretary
> Interacted with leadership, members and town officials
> Responsible for sending information regarding activities,
meetings and follow up
HOPE Community Development Center Teaneck, New Jersey
Administrative Secretary, In conjunction with New Life Covenant
Church
> Coordinated After School Programs consisting of over 100
children and 50 volunteers
> Oversaw youth Mentoring Program
> Interacted with Mentoring USA, parents, children and volunteers
> Responsible for recruiting and scheduling volunteers for all
programs
> Assisted in intake of recipients of Food and Clothing program
> Set up a referral program for recipients of social service
programs
> Assisted in HOPE HOUSE program, a home for homeless pregnant
teens
> Coordinated all meetings and scheduled appointments for
Executive Director and staff
1/00-7/00 US Census Bureau Glen Rock, New
Jersey
Assistant
> Organized all incoming records and responsible for input of data
> Answered and followed up on calls
> Created and ran reports as requested
> Interacted with public and upper management to ensure accuracy
of data and reports
Skills: Microsoft Word, Excel, PowerPoint, Outlook; ACT Sales Software;
Adobe PDF creation
References upon request
Contact this candidate