Customer Service Sales
Resume:
RESUME OF QUALIFICATIONS
Joseph I. Rosselli
Kenner, Louisiana 70065-3120
********@***.***
OBJECTIVE:
A position in which 35 years of experience in sales, claims adjusting, and
customer service will be mutually beneficial to all concerned parties.
SUMMARY OF QUALIFICATIONS:
Experience:
. Supervision of employees
. Managing claim load
. Negotiating settlements with attorneys
. Settling third party subrogation claims
. Assisting company attorney in case preparation
. Directing activities of surveyors, adjusters, &
investigators
. Directing attorneys through litigation
. Outside investigations and adjustments
. Professionally photographing evidence and scenes
. Directing mediation
. Interviewing & hiring employees
. Warehouse management & shipping/receiving
. Administering claims of up to $1 million dollars
. Setting reserves & reporting to underwriting
. Obtain written and recorded statements
. Filing captioned reports to principals
. Sales and Management
. Licensed in 12 States
Expertise:
. Cargo claims
. Commercial general and products liability
. Qualified bicycle and bicycling expert
. LIGA
. P&I (Jones Act)
. Commercial and personal auto
. Watercraft
. Professional Photographer
Training:
*AIC 33 * AIC 36
* Basic Workers Compensation * Investigating Fraudulent
Claims Adjusting Auto Theft Claims
* Commercial General Liability * Legal
Aspects of Investigating
* Medical Management First Party Fraud
* Litigation Management * Investigating Fraudulent
* Commercial Auto Policy Auto Damage Claims
* Garage Keepers Liability * Investigating Fraudulent
* Investigating Fraudulent BI Claims
Liability Claims * Investigating Auto Arson
* Settlement Techniques Claims
* E & O Loss Prevention * Quality Services
* Products Liability *
Mitchell Appraisal
* State Farm Certified (auto) *
Watercraft Coverage
Strengths:
Excellent interpersonal skills, high energy level, self-directed,
proven sales closer, detail/goal oriented, responsible and
conscientious, amiable.
State Licenses:
Louisiana, Texas, Oklahoma, Mississippi, Alabama, Georgia, Florida,
Kentucky, North Carolina, South Carolina, Rhode Island, Minnesota
Employment History:
July 7, 2010 to Present Worley
Catastrophe Services
Position Title: Claim Examiner
Resume of Duties:
The duties include handling all the stages of the historic BP Deep
Horizon catastrophe claim assignment. The assignment included the duty
of handling the Initial Contact Unit assignments. Conduct initial
contact with claimants and initiate the preliminary investigation.
Document the investigation with log notes, confirm the claimant's
information and perform financial data entry. Direct the claimants
regarding the required documentation to substantiate their claim.
Adjust claims based on the Oil Pollution Act of 1990. Handle face to
face contact and initial intake of claim documents and applications
from claimants at an assigned field office. Auto Appraisal Certified
June 5, 2009 to March 15, 2010 Catholic Mutual
Group
Archdiocese of New Orleans
Position Title: Assistant Claims/Risk Manager
Resume of Duties:
The duties include handling Archdiocese and other Diocese general and
auto liability claims and property claims, investigate liability,
interview witnesses and resolve issues, set reserves and report with a
captioned format to home office. The risk management duties include
inspecting the premises of churches, schools and other Diocese
facilities and report to the location and home office with any
exceptions found and noted. Part time duties include reviewing and
approving certificates of insurance for special events
October 1997 to January 2009 Travelers
Property/Casualty
Insurance Company
Position title: Claims Professional
Resume of duties:
Handled commercial auto, general and products liability along with
personal auto and home owners' liability claims both inside and
outside the office
Handled extended auto warranty claims
Obtained recorded statements, assigned appraisers, obtained police
reports, contracts and photographed the scene of accidents
Determined subrogation possibilities and filed claims against
responsible parties
Evaluated medical information and consulted with nursing staff to
obtain expert opinions
Directed activities of attorneys, appraisers and clerical staff
Directed mediation, moved to resolve claims with claimants and
attorneys based on authority
General case load of 60-80 claims with an incoming rate of
approximately 30-50 claims per month
May 1989 to September 1997 Crawford and Company
Risk Management Services
Claims Services
LIGA
Position title: Claims Adjuster, III
Resume of duties:
Handled commercial auto, general and products liability claims
Obtained recorded statements, assigned appraisers, obtained police
reports, contracts and photographed the scene of accidents
Evaluated medical information
Determined subrogation possibilities and filed claims against
responsible parties
Directed activities of attorneys, appraisers and clerical staff
Directed mediation, moved to resolve claims with claimants and
attorneys based on authority
General case load of 80-100 claims with an incoming rate of
approximately 30-50 claims per month
September 1988 to April 1989 Custard Insurance
Adjusters
Independent Adjusting Company
Position title: Outside Investigator
Resume of duties:
Handled commercial auto, general and products liability claims both
inside and outside the office
Obtained recorded statements, assigned appraisers, obtained police
reports, contracts and photographed the scene of accidents
Determined subrogation possibilities and filed claims against
responsible parties
Evaluated medical information reported to principals
Directed activities of attorneys, appraisers and clerical staff
Directed mediation, moved to resolve claims with claimants and
attorneys based on authority of principals
General case load of 20-25 claims with an incoming rate of
approximately 10-20 claims per month
July 1980 to July 1986 Marine Office of
America Corp.
Marine Insurance Company
Position title: Marine Claims Professional
Resume of duties:
Handled commercial and personal marine liability claims, hull and
machinery, P & I Jones Act, inland marine claims including motor truck
cargo, contractor's equipment and various blocks both inside and
outside the office
Directed activities of outside adjusters to obtain recorded
statements, assign appraisers, obtain police reports, contracts and
photograph scenes of accidents
Evaluated medical information as presented by outside personnel and
obtained expert opinions
Determined subrogation possibilities and filed claims against
responsible parties
Directed activities of attorneys, appraisers and clerical staff
Directed mediation, moved to resolve claims based on authority
General case load of 60-80 claims with an incoming rate of
approximately 20-25 claims per month
June 1980 to July 1980 U.S.P. & I. Agency, Inc.
Marine Claims Agency
Position title: Contract Cargo Claims Professional
Resume of duties:
Handled cargo claims on a contract basis until resolved
Determined subrogation possibilities and filed claims against
responsible parties
March 1976 to April 1980 Delta Steamship Lines, Inc.
Cargo Claims Adjuster
Position title: Cargo Claims Professional
Resume of duties:
Handled marine cargo claims
Assigned appraisers and marine surveyors
Determined subrogation possibilities and filed claims against
responsible parties
Directed activities of attorneys, appraisers and clerical staff
Moved to resolve claims based on authority of principals
Reported to underwrites
General case load of 50-75 claims with an incoming rate of
approximately 25-35 claims per month
References: Professional and personal references are available upon
request.
Contact this candidate