Customer Service Manager

Rajkumar Pappu

** **** **** *, ***. *, Menands, NY 12204

Cellular 518-***-****

************@*****.***

SUMMARY

Over 8 years of experience in all aspects of hotel operations, ensuring compliance with regulatory agencies, budgeting

and forecasting of sales and revenue, P&L accountability, monitoring payroll, cost controls, analyzing performance

trends, scheduling staff meetings. Expert at managing and coordinating all departments, including Sales, Front Office,

Reservations, Housekeeping, Guest Relations.

EXPERIENCE

Days Inn • Chesapeake, VA 2008 to 2011

Manager/Night Auditor

Managed the hotel with 90 rooms on a day to day basis and handled all departments as front desk, maintenance,

housekeeping while taking care of complaints and customer service.

Later on was the Night Auditor of the same hotel doing Audit functions and closing of the day functions and tallying of

the books before closing including cash collections and bank transactions and credit card processing.

PA Coach Lines • Greensburg,PA 2007 to 2008

School Bus Custodian

Successfully operated vehicles in all weather conditions and over a wide variety of terrain.

Drove and performed duties in many adverse weather conditions.

• Assisted in transportation of disabled children to and from school in all weather conditions safely.

Days Inn • Chesapeake, VA 2003 to 2006

Front Desk Clerk/Manager

Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis.

Customer-oriented. Highly motivated to expand knowledge and skills.

• Oversaw facilities management that included phones, voicemail, business machines, and general facility

maintenance.

EDUCATION

Hislop College • Nagpur, India 1978

[ Degree ], Commerce/Business Administration

SKILLS

• Account Management, Corporate Communications, Customer Service and Relations

• Front Office Operations, Inventory Control, Problem Solving / Troubleshooting

• Staff Training and Education, Opening / Closing Procedures

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