Manager Sales

Ruben Caudillo

**** **** ******

San Antonio, Texas 78251

Home 210-***-**** Cell 210-***-****

E-mail: ******@*****.***

OBJECTIVE

I'm seeking a challenging opportunity in order to apply acquired technical

knowledge and training experience as a computer administrator and to

continue employment in administration.

SUMMARY OF QUALIFICATIONS

I'm experienced individual with managerial capabilities and expertise in

the most current state-of-the-art systems and focused on providing great

service and quality to the end user.

. Qualified with strong leadership credentials combined with 31 years of

"hands-on" IT experience. Self-motivated individual proactively

focused on improving knowledge and skills to support emerging

technology.

. Over two decades of management experience, including budgeting,

strategic planning and personnel.

. Team based work ethic along with excellent

interpersonal/communications skills constitutes an accomplished,

proficient individual.

. Technically sophisticated professional seeking a challenging position

in the information career field.

. Experience with the state-of-the-art technologies, including

voice/video/data networks.

. Bilingual (Spanish).

EXPERIENCE

Computer Technician (August 1996-May 1998)

Computer Supervisor (June 1998-May 2000)

Microcomputer Maintenance and Network Support Manager (June 2000-May 2009)

Manager of print shop and purchasing departments (Jun 2009-May 2010)

Our Lady of the Lake University, San Antonio, TX (Aug. 1996 to May 2010)

. Responsible for management of all microcomputer maintenance group

tasks and oversee final solution for each task.

. Monitor all microcomputer systems, peripherals, and other technologies

that have been contracted for either repair or replacement.

. Prepare microcomputers with proper hardware, software, and network

components necessary to meet specific departmental needs.

. Monitor and maintain communications network operations.

. Monitor and maintain microcomputers system inventory.

. Supervise and assign duties to the microcomputer technician group.

. Responsible for purchasing all microcomputer equipment and peripherals

and obtain quality, service, and bids from various vendors

establishing good public relations with them.

. Use "track-it" software to maintain history of equipment purchase.

. Assign work orders to the telephone/network/software teams.

. Use "ghost" and "acronis" software to dump images on the computers to

be deploy.

. Maintain user accounts using activate directory under Microsoft

exchange server 2003.

. Constant use of Microsoft excel, word, and outlook to keep

communication and create reports to the directors of each area in all

departments.

. Troubleshoot over the phone hardware/software issues with local and

external users.

. Solve software problems remotely using remote access under Windows

XP/7 professional versions.

. Supervise and manage all administrative and technical aspects for the

print shop department.

Environment: Windows XP, Windows 7, TrackIT, Ghost, Acronis, Remote

Access, active directory, Microsoft office applications, McAfee, Microsoft

security essentials.

General Manager

Arlequ n, Silao, Guanajuato, M xico (Jan 1990-Jan 1996)

. Responsible for overseeing and supervising all administrative aspects

including payroll, accounts payable, purchasing, sales, and managed

annual budget of $2 million.

. Responsible for signing and maintain annual repair maintenance

contracts of microcomputer systems and peripherals with local/state

government, educational and private institutions.

. Responsible for prepare microcomputers with proper hardware, software,

and network components necessary to meet specific customer needs.

. Monitor and maintain microcomputers system inventory using electronic

spreadsheets developed them using "symphony" Lotus software.

. Supervise and assign duties to the microcomputer technician group.

. Supervise on site employees and support them with local sales.

. Implement and supervise training system for use of the computers and

specific software with specific customers.

. Troubleshoot over the phone hardware/software issues with customers.

Environment: Windows 3.11, Novell netware, Windows 95, Lotus symphony, MS-

DOS 6.22, Word star, Framework.

National Project Leader.

Au Petit Jean, Le n Guanajuato, M xico (Aug 1985-Dec 1989)

. Responsible for design, develop, and implement point of sales system

of computer programs using "Symphony" Lotus software.

. Setting up computer offices and training personnel to use the

microcomputers HP PCs, and printers.

. Training personnel to use and maintain the point of sales system.

. Responsible to analyze, design, develop and implement computer

programs for accounting and inventory which worked cohesively with the

point of sales system.

. Responsible to analyze, design, develop and implement to update the

inventory system using modems under the "Symphony" software.

. Supervise and assign duties to the programmers group, including

training of Basic, Cobol, and RPG II computer languages.

. Responsible for maintain and update the sales point, inventory, and

accounting programs across the country.

. Responsible to purchase, keep inventory, maintenance and repair all

microcomputers PCs and printers across the country.

Environment: MS-DOS 6.22, Windows 3.11, Cobol, RPG II, Basic, Lotus

symphony.

CERTIFICATION / EDUCATION

* Self taught Microsoft Visio (2011).

* Implementation manager Implementation management of HER (Health

Electronic Records) system, Midland College

(2011).

* Self taught Windows 7 (2010).

* Self taught Microsoft office 2007 (2008).

* Self taught Microsoft office 2003 (2004)

* Self taught Active directory using Microsoft Windows server

2003 (2005).

* Self taught Windows XP (2002).

* Self taught M.C.P. Microsoft Certified Professional (2000).

* Self taught Microsoft office 97 (1998).

* Self taught Extensive study and work on networking including Novell

Netware and Windows NT 1991-1995.

* C.S.R. Computer services and repair, Institute of Advanced Electronic

Systems 1991.

* Systems analysis and design University of Systems and Development

Programming, 1985.

* Computer programmer University of Systems and Development Programming,

1981-1984.

* Economy Universidad Nacional Autonoma de M xico 1978-1979.

Contact this candidate