Human Resources Customer Service

L ouann Hamacher

* ******** ***** ****, **** Coast, FL 32137

Home Phone: 386-***-****

Cell Phone: 386-***-****

**********@*********.***

QUALIFICATIONS SUMMARY:

Over the years, I have diligently worked to establish myself as a highly skilled and professional administrative

generalist. I have administered all aspects of the executive office functions, as well as the human resources

operation, in the manufacturing, government and retail industry. I am trustworthy and ethical, committed to superior

internal and external customer service. I am confident, poised and professional in my interactions with individuals at

all levels. My work demonstrates attention to detail and accuracy, as well as effective multi-tasking with efficient

time-management skills.

EMPLOYMENT HISTORY:

APTronic AG/U.S. - Bad Sassendorf, Germany / Ormond Beach, FL; manufacturer of power supplies

(spin off of Delta Energy Systems, Inc.)

$ Administrative Consultant (providing U.S. administrative services) 2009 to 2011

Lowe’s Home Improvement Warehouse - Ormond Beach, FL; home improvement retail

$ Administrator / Human Resources Administrator/Manager - 2005 to 2009

Delta Energy Systems, Inc. - Palm Coast, FL (formerly ABB, Inc.); manufacturer of main frame power supplies

$ Executive Assistant - 1989 to 1995

$ Human Resources Administrator - 1995 to 2005

ADMINISTRATIVE SKILLS AND EXPERIENCE:

$ Provide executive-level administrative support to the President, Controller and Executive Management

by performing high-level secretarial functions, carrying out administrative activities and representing

Executive Management, and the company, to internal and external customers while applying the company’s

business ethics and goals.

$ Liaison between the Executive Office, employees and customers to ensure specific communications,

notices and announcements are consistent, accurate and clearly understood.

$ Coordinate travel and accommodations for all traveling employees, negotiate rates with hotels and

banquet rooms, review employee expense reports according to policy.

$ Coordinate operational support activities with management staff and monitor the status of their target

goals on a weekly basis, reporting results to Executive Management.

$ Create and maintain spreadsheets for various operation-related programs and procedures.

$ Proficient with Excel, Word and Internet searching. Experienced with PowerPoint, PeopleSoft, Genesis

Time & Attendance, ADP payroll/HR Management, SAP and other customized HR maintenance programs.

$ Exceptionally skilled at creating and processing appropriate correspondence, fitting to any situation.

$ Created and implemented internal monthly audits designed to ensure all documents and filing systems

comply with Corporate, Federal and State regulations. As a result, I consistently received ratings of 99 to

100 on unannounced corporate audits. This exercise was recognized by the corporate office and

established as an official procedure.

$ Strong and intuitive ability to remedy sensitive and adverse employee and customer situations with

the insight to safeguard the company of any legal risk.

Resume of Louann Hamacher - page 2

$ Frequent experience with legal business actions and documents, as well as contact with legal

representatives from various law firms on a variety of subject matters such as employment law,

employee benefits and corporate-related legal documents. I was selected to serve on a five-member team

to conduct a due diligence project for the company’s merger which resulted in experience and continuous

exposure to corporate legal activities over a five month period.

$ Administered new employee orientation sessions . Conducted initial screening and interview

schedules for candidates. Recom m ended and created “job shadow” program for potential new

hires to allow them to observe the tasks and responsibilities of the open position prior to potential

hire. Received award from Lowe’s for this program that resulted in significantly reducing turnover

by 21% in 2007.

$ Entry of all employee data into a Hum an Resources M aintenance System, coordinating

entry results with tim e records, payroll data, and working closely with Accounting Departm ent.

U tilized PeopleSoft, ADP and Genesis program s.

$ Responsible for the adm inistration of employee annual review process, ensuring Managers

adhere to deadlines; review em ployees’ current perform ance to past perform ance noting

im provem ents or deficiencies, and reporting ratings and results to Executive Managem ent in a

concise spreadsheet.

$ In-depth and broad experience with medical plans ( self-funded and fully-funded), working

closely with third party adm inistrator and m onitoring claim s processes. Educated em ployees on

health im provem ent program s and proper usage of the health plan. Review, reconcile and

authorize m onthly paym ents for all benefit plans.

$ Adm inistrator of company 401k plan, ensuring com pliance and conducting 5500 filings.

$ Responsible to e nsure employee position-related training programs are scheduled, passed

and practiced by em ployees. Consistently m aintained m inim um average of 98% to 99% training

com pletion for all em ployees.

$ Knowledge of Federal and State e mployment and labor laws .

EDUCATION, CERTIFICATIONS AND TRAINING:

Adelphi Business Academ y, Garden City, NY. Two-year certification equivalent to Associates Degree in

Business Adm inistration.

Developm ental Psychology and Psychology of Adjustm ent; Daytona Beach Com m unity College (4.0).

Em ploym ent Law Certification and Florida Labor Laws, conducted by The Am erican Managem ent

Association (credited)

B enefits Com pliance Certification, conducted by Em ployee Benefits Institute of Am erica, on the following

topics (credited):

- 401k Adm inistration

- COBRA Adm inistration

- ERISA and HIPPA Com pliance for Health & W elfare Plans

Payroll regulations Certification conducted by ADP Payroll Managem ent W orkshop.

Psychology of Com pany Downsizing; How to Maintain Productivity - Drake Beam Morin, Career

T ransition S pecialist.

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