Thomas E. Fleming

***** ******** ******

Urbandale, IA 50323

515-***-****

abgta1@r.postjobfree.com

EMPLOYMENT HISTORY

SEARS, West Des Moines 2007-2011

Online Care Associate

Provides primary phone support for our retail store customers. Process online orders and address

customer inquires in a timely, accurate and professional manner through the use of multiple

computerized systems. Perform online chats with customers regarding inquires, purchases, and

assistance using the website.

WELLS FARGO, West Des Moines 2006 - 2007

Collector

Responsible for calling on delinquent Home Equity loans, and unsecured loans

to secure payment by phone. Heavy outbound calls via auto-dialer and

inbound calls from customers needing to make payments or assistance with

payment posting problems. Update and verify addresses and phone numbers

on every call, and maintain records.

COLORADO HOUSING AND FINANCE AUTHORITY, Denver 2000 to 2005

Loan Servicing Administrator

Responsible for maintaining Homeowners Insurance, Private Mortgage

Insurance, communicating directly with insurance agents and companies,

Communicate with County Treasures to verify tax information to generate

disbursements, customer inquires via phone, fax and mail, Incoming and

outgoing call center operations, Process outgoing checks for insurance

payments, Perform escrow analysis, Process mortgage payments from

homeowners to assist cashiering, Perform audit confirmations and

communicate to outside auditors, Knowledge of mortgage banking

procedures, Skilled in Fidelity / Alltel computer system, Windows XP,

Internet Explorer

CHASE MORTGAGE CORPORATION, Denver 1999 to 2000

Customer Service Representative

Responsible for answering heavy inbound telephone inquiries from

customers, Communicating knowledge of mortgage banking procedures to

customers via phone, Maintaining Good customer relations utilizing

excellent communication and organizational skills, Knowledge of FHA,

Conventional, and ARM loans, Skilled in Fidelity / Alltel computer

system, Windows 98, Internet Explorer,

JEFFERSON SMURFIT CORPORATION, HANOVER PARK,IL 1994-1998

Production associate Corragated Paper Division

run stacker and maintain quality in a continous production environment.

proform monthly cycle count of inventory.

OLMARC PACKAGING Franklin Park, IL 1987- 1989

Material Planner

Plan, purchase, expedite materials for finshed goods production.

complete monthly cycle count and maintain inventory records for 700 materials.

FEDERAL PAPERBOARD, Elkhart, IN 1994-1996

Production Supervisor

Supervise production emplyees and plan, purchase, expedite ink and solvents

and maintain inventory records.

ACADEMIC BACKGROUND

Governors State University, University Park, Illinois

Bachelor of Science degree in Business Administration 1983

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