Customer Service Representative
Resume:
Thomas E. Fleming
Urbandale, IA 50323
************@*****.***
EMPLOYMENT HISTORY
SEARS, West Des Moines 2007-2011
Online Care Associate
Provides primary phone support for our retail store customers. Process online orders and address
customer inquires in a timely, accurate and professional manner through the use of multiple
computerized systems. Perform online chats with customers regarding inquires, purchases, and
assistance using the website.
WELLS FARGO, West Des Moines 2006 - 2007
Collector
Responsible for calling on delinquent Home Equity loans, and unsecured loans
to secure payment by phone. Heavy outbound calls via auto-dialer and
inbound calls from customers needing to make payments or assistance with
payment posting problems. Update and verify addresses and phone numbers
on every call, and maintain records.
COLORADO HOUSING AND FINANCE AUTHORITY, Denver 2000 to 2005
Loan Servicing Administrator
Responsible for maintaining Homeowners Insurance, Private Mortgage
Insurance, communicating directly with insurance agents and companies,
Communicate with County Treasures to verify tax information to generate
disbursements, customer inquires via phone, fax and mail, Incoming and
outgoing call center operations, Process outgoing checks for insurance
payments, Perform escrow analysis, Process mortgage payments from
homeowners to assist cashiering, Perform audit confirmations and
communicate to outside auditors, Knowledge of mortgage banking
procedures, Skilled in Fidelity / Alltel computer system, Windows XP,
Internet Explorer
CHASE MORTGAGE CORPORATION, Denver 1999 to 2000
Customer Service Representative
Responsible for answering heavy inbound telephone inquiries from
customers, Communicating knowledge of mortgage banking procedures to
customers via phone, Maintaining Good customer relations utilizing
excellent communication and organizational skills, Knowledge of FHA,
Conventional, and ARM loans, Skilled in Fidelity / Alltel computer
system, Windows 98, Internet Explorer,
JEFFERSON SMURFIT CORPORATION, HANOVER PARK,IL 1994-1998
Production associate Corragated Paper Division
run stacker and maintain quality in a continous production environment.
proform monthly cycle count of inventory.
OLMARC PACKAGING Franklin Park, IL 1987- 1989
Material Planner
Plan, purchase, expedite materials for finshed goods production.
complete monthly cycle count and maintain inventory records for 700 materials.
FEDERAL PAPERBOARD, Elkhart, IN 1994-1996
Production Supervisor
Supervise production emplyees and plan, purchase, expedite ink and solvents
and maintain inventory records.
ACADEMIC BACKGROUND
Governors State University, University Park, Illinois
Bachelor of Science degree in Business Administration 1983
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