Manager Human Resource

PROFESSIONAL

PROFILE________________________________________________________________

___________

Resourceful, bilingual leader with over 10 years of work experience in

non-profit, for-profit, academic settings & retail. Dedicated to

working with all staff to identify & solve concerns. Good

communication, interpersonal, & motivational skills with the ability

to influence & interact with internal & external customers. Ensure

compliance & update federal, state & local regulations; such as Title

VII, ADA, Sarbanes Oxley, etc. & business needs. Respond to

unemployment claims, workers' compensation, EEOC complaints, &

hearings; AAP data collection, preparation of submission of diversity

planning.

EDUCATION & PROFESSIONAL

MEMBERSHIP_______________________________________________________

Master of Human Resources ROLLINS COLLEGE, Winter

Park, FL 05/08

B.S. Business Management & Marketing UNIVERSITY OF PHOENIX,

Orlando, FL 02/05

Legal Executive Administration Certificate KATHARINE GIBBS SCHOOL,

New York, NY 06/98

Zeta Phi Beta Sorority, Inc.

WORK

EXPERIENCE_____________________________________________________________

___________________

JCPenney Company Inc.

Bronx, NY

Assistant Store Manager - Human Resources

10/09- 04/10

. 500+ employees. Support Store Manager by managing & providing

operational leadership, support processes & activities to achieve

store sales & profit objectives. Driving store sales & profit while

managing expenses.

. Assisting with the human resource process with the hiring, staffing

training & appraisal of qualified Associates.

. Overseeing replenishment, merchandise set execution, pricing and

signage, stockroom and office and systems maintenance.

Universal American Corporation

Lake Mary, FL

Human Resource Generalist

8/2008 - 05/09

. 2100+ employees nationwide. HR services to 300 local staff & 120

satellite locations nationwide; recruiting, temp services, payroll,

benefits, employee relations. Develop & deliver training needs for

all levels of employment; trainings customized or received from

senior leadership. Coach, counsel, & guide managers through the

execution of investigative & disciplinary processes; aligning

performance accomplishments & improvements with organizational

values.

. Manage performance evaluation programs & process. Partner with

managers to conduct investigations; employee relations, grievances

& disciplinary action processes. Analyze & manage salary planning

process for new positions, merit increases, transfers/demotions.

Conduct job analysis/designing.

. Analyze/Report HR data on monthly corporate Dash Board; turnover,

exit interview data, investigations, disciplinary actions, new

hires. Conduct new hire orientation and exit interviews. Partner

with Benefits Manager to establish benefit entitlements upon hire

or separation.

4Cs: Community Coordinated Care for Children, Inc. (COA)

Orlando, FL

Central Florida Head Start Program

Human Resource Generalist II (Senior Generalist)

09/2005 - 08/2008

375+ employees in multi-locations. Acted in absence of HR Manager.

Supervised HR Assistant & Recruiter. Developed team members & manage

office operations. Managed educational career development needs for

all teaching staff. Lead recruiting strategies for multiple

specialized positions; exempt, non-exempt, contracted/leased, &

temporary. Implemented sections of new hire orientation. Plan &

facilitate job fairs & other community events to obtain talent or

endorse organizational needs.

Workers' Compensation, FMLA, LOA, & Unemployment claims & monitor

organizational policies to ensure compliance with legal regulations &

company related policies. Monitor tracking process& reports for

DOL/OSHA. Safety Ambassador: Oversee safety programs in compliance

with Florida State approved plan. Achieved Worker's Compensation

premium credit, lower mod rate & enforced safer working environment.

Coordinated bi-annual safety fairs, quarterly building inspections,

fire drills.

Designed, implemented & facilitated training in Worker's Compensation,

FMLA, ADA, Workplace Safety & Ergonomics, Performance Management,

Conflict Resolution, Supervisory Training, Organizational Change &

Management, & Recruitment Strategies.

(COA) Council on Accreditation experience to improve service delivery

outcomes by developing, applying, & promoting accreditation

standards.

Human Resource Generalist I

02/2005 - 09/2005

Recruiting, selection & placement functions; advertising, application

screening, interviews, pre-hire paperwork. Assisted with teacher

educational enrollment.

Personnel/confidential file management, medical/background screening;

FDLE, FBI, Local, MVR checks, TB tests, physicals. Implemented Career

Development and Training & Technical Assistance programs.

(PRISM) Program Review Instrument Monitoring of Federal Head Start

Programs. Experience with updating assigned areas in the 4C Head Start

Operations Manual and provide training/technical assistance to

developmental operational changes.

InCharge Institute of America, Inc. ISO 9001:2000

Orlando, FL

Research Analyst (Human Resource & Quality Improvement)

02/2004 - 01/2005

450+ employees. Research, mediation arrangements, and completion of

conflict resolution concerning EEOC, BBB, Attorney General Grievances

and written customer complaints. ISO 9001:2000) Aligned standards to

organizational needs; business process management.

Processed audit reviews upon assignment for Human Resource Recruiting,

EEOC, Call Center Operations and Payment Programming. Involved in HRIS

planning and development to ensure Quality Improvement objectives to

increase security of personnel data.

Team Leader (Supervisor) Client Services

10/2001 - 02/2004

Supervised team of 13. Conduct new hire selection interviews. Provided

training for new employees on company's products and services.

Developed improvement plans for employees with performance concerns

via probationary and annual evaluations. Quality achievements of 87%+.

Report and assist with operational problems and implementation of

improvement of operating systems. Processed 60% workflows requested by

employees requiring assistance with current client accounts as needed.

Resolve client and/or creditor issues and input information into a

client database.

COMPUTER & COMMUNICATION

SKILLS__________________________________________________________

*Micro Soft Office Suite 2000 * Bilingual (English/Spanish)

*Gregg Reference Writing Style

*HRIS- ADP (HR Anytime, Netscape), Peoplesoft, Ultipro,

Kronos *Open Hire, Monster, CareerBuilder, LinkedIn

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