JOE BURGOS

abgt8a@r.postjobfree.com

***/***-****

Network Administrator / Lotus Notes Administrator

SUMMARY

A result oriented, resourceful Network Administrator expert with 8 years

experience in multi-platform security standards. Strengths include in-depth

knowledge of Active Directory, Lotus Notes, Network, deskside support,

server management and application support. Highly motivated problem solver

with a reputation for learning new systems and concepts quickly. Works

well with little supervision in a fast paced environment to meet department

SLA's.

TECHNICAL SKILLS

Software includes Active Directory, Lotus Notes, BlackBerry, PCAnywhere,

Remedy, RACF, ITIM-Identity Manager, NetIQ DRA, Hyena, Security Explorer,

McAfee Endpoint Encryption for PC, Crystal Reports, nCircle IP360 and

Security Intelligence Hub. Expert knowledge on Windows Servers, Dell

laptops and IBM Mainframe, DNS, DHCP, TCP/IP, LAN/WAN. Working knowledge

in Mainframe command line, PowerShell, .Net Apps., JavaScript, Lotus

Script, Active Server Pages (ASP), SQL, JCL, HTML and DHTML, MS Office.

PROFESSIONAL EXPERIENCE

American Honda Motors: 2002 - Present

Network Administrator / Lotus Notes Administrator: 2002-2011

Member of 2nd Tier team responsible for Lotus Notes: User support, version

migration from 5.0 to 6.5 to 8, database security access control, client

installation support, mailbox restores, and promote new DB design and

changes. Provide 24x7 2nd and 3rd level troubleshooting support to deskside

and helpdesk teams, manage all peripheral device issues through Remedy

ticketing system including printers, network access issues and VPN

problems. Manage Active Directory accounts provisioning and de-

provisioning, SharedFolder security changes, Group Policy changes, create

users and computers.

. Provision accounts in AS400, RACF, Active Directory, Lotus Notes,

network SharedFolders, Windows servers, Blackberry, Unix, web

applications and CryptoCards.

. Lead technical team to build web-based application to audit all Active

Directory User accounts and SharedFolders to meet new company SOX

compliance standards.

. Create semi-annual Periodic Access Review audit reports for all SOX

targeted SharedFolder access and Active Directory User Accounts for

700+ cost center manager approval.

. Wrote PowerShell scripts for Active Directory to automate deletion of

user login scripts upon termination and remove computers off the

network after 180 days of inactivity.

Security Administrator: 2007 - 2010 (Special Project)

Lead SME for McAfee Endpoint Encryption server configuration, installation

and administration. Responsible for project managing the creating, testing

and piloting installation packages and creating BartPE images. Developed

documentation with flowcharts and trained our HelpDesk, Deskside Support

and LAN Admin teams to provide customer support.

. Provided 3rd level customer and server support 24/7 to meet aggressive

rollout schedule companywide that included Japanese OS.

. Migrated existing EEPC Canadian site to meet cost-cutting goals.

. Built automation after rollout for user and computer laptop

terminations and maintenance to match Active Directory.

. nCircle IP360 and Security Intelligence Hub Administrator responsible

for maintaining and running weekly network vulnerability and risk

management scans. Provide reports to all server and WAN groups that

included vulnerability patching. Provide high level aggregate reports

from 5 companies to VP executives.

SMS/MARCONI: 1997 - 2002

Enterprise Engineering Consultant 1: 2001 - 2002

Analyze current solutions, implement technical solutions of varying

difficulty levels for internal use and clients, evaluate new information

technologies, web application development for Intranet and client websites,

automation engineering of various mainframe/midrange applications.

Document, test, and train users once systems introduced and assimilate

disaster recovery using scripts.

. Successfully installed four TNG Enterprise servers and installed TNG

Application Agents on 75 servers for a remote client to monitor their

entire IT infrastructure.

Web Developer: 1999 - 2001

Second level support for Intranet and client websites, install and

troubleshoot software and hardware for web servers; apply security and

train help desk for administration, develop web applications.

. Developed and installed a web application (Employee Directory)

companywide using Lotus Notes R5 to enable easier and more efficient

administration of company employee profiles.

Automation Engineer: 1997-1999

Successfully consolidated 28 mainframes and midrange master consoles;

provide second level support 24/7; write programs to automate system IPLs

and operational functions, train users and Help Desk, perform upgrades and

server bug-fixes.

. Developed and project managed the implementation of a console

consolidation and automation solution that eliminated the use of

mainframe consoles and repetitive operational functions for two data

centers.

PYRAMID INFORMATION SERVICES: 1987 - 1996

Senior Operations Analyst

Computer Operations Supervisor, batch job processing, back-ups of client

data bases, tape library management, routing and shipping weekly reports to

worldwide destinations, decollating and bursting of clients' reports,

system support for hundreds of on-line users, IPL systems after weekly

maintenance and up-grades.

. Train new employees on the Master Console functions, printing and

decollating paper to enable smooth transitions for new clients that

were outsourcing their data operations to Pyramid.

EDUCATION

Bachelors Degree, Cal Poly Pomona University, CA (in progress)

Associate Degree, Chaffey College, CA

TECHNICAL TRAINING

. MCSE (MCITP) currently in school

. CISSP training

. MCAD - .Net Development training

. Lotus Notes R5 Development training

. Computer Operations and Management Diploma: GPA 4.0

. Computer Associates - Automation Point Configuration

. Computer Associates - Unicenter TNG

. Computer Associates - OPS/MVS, REXX Programming

REFERENCES: Available upon request.

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