Customer Service Sales
Resume:
MICHELLE JIN BERNSTEIN
**** **** ***. ** ******** WA 98029
631-***-**** ************@*****.***
WORK EXPERIENCE
SALES ASSOCIATE, COLE HAAN Nov. 2009 – Nov. 2010
Americana Shopping Center, Manhasset, NY
Assist clientele with fittings and purchases of high -end merchandise
Comfortable with both customer service and cash register operations
Set up shoe displays according to company regulations
Communicated with Chinese-speaking customers
SALES ASSOCIATE, LORD & TAYLOR Oct. 2006 - July 2009
Manhasset, NY
Specialized in sales of Ladies Shoes
Responsible daily for restocking inventory
Created personally designed displays for new me rchandise
CUSTOMER SERVICE REPRESENTATIVE, COMP USA Feb. 2006 - Sept. 2006
Hauppauge, NY
Fielded consumer complaints via phone and internet
Processed customer orders and returns
RECEPTIONIST, ADVANCED ACUPUNCTURE Jan. 2003 - Jan. 2006
Commack, NY
Answered busy phones in medical office and scheduled appointments for patients
Handled financial transactions, book-keeping, insurance paperwork
Responsible for data entry of new patient information into master database
EDUCATION
NASSAU COMMUNITY COLLEGE 2004 - 2006
Garden City, NY
Studied Business Administration
BEIJING CONSERVATORY OF MUSIC 2000 - 2002
Beijing, China
Associate Degree in Piano and Music Theory
ADDITIONAL QUALIFICATIONS
Fluent in Mandarin Chinese
Proficient with Microsoft Office software
Internet research skills
REFERENCES
Michael Allen, Owner of Advanced Acupuncture, 631 -864-4178
Caroline Sheetz, Manager of Ladies Shoes at Lord & Taylor, 516 -627-3000 ext. 527
WORK EXPERIENCE
SALES ASSOCIATE, COLE HAAN Nov. 2009 – Nov. 2010
Americana Shopping Center, Manhasset, NY
• Assist clientele with fittings and purchases of high-end merchandise
• Comfortable with both customer service and cash register operations
• Set up shoe displays according to company regulations
• Communicated with Chinese-speaking customers
SALES ASSOCIATE, LORD & TAYLOR Oct. 2006 - July 2009
Manhasset, NY
• Specialized in sales of Ladies Shoes
• Responsible daily for restocking inventory
• Created personally designed displays for new merchandise
CUSTOMER SERVICE REPRESENTATIVE, COMP USA Feb. 2006 - Sept. 2006
Hauppauge, NY
• Fielded consumer complaints via phone and internet
• Processed customer orders and returns
RECEPTIONIST, ADVANCED ACUPUNCTURE Jan. 2003 - Jan. 2006
Commack, NY
• Answered busy phones in medical office and scheduled appointments for patients
• Handled financial transactions, book-keeping, insurance paperwork
• Responsible for data entry of new patient information into master database
EDUCATION
NASSAU COMMUNITY COLLEGE 2004 - 2006
Garden City, NY
Studied Business Administration
BEIJING CONSERVATORY OF MUSIC 2000 - 2002
Beijing, China
Associate Degree in Piano and Music Theory
ADDITIONAL QUALIFICATIONS
• Fluent in Mandarin Chinese
• Proficient with Microsoft Office software
• Internet research skills
REFERENCES
Michael Allen, Owner of Advanced Acupuncture, 631-***-****
Caroline Sheetz, Manager of Ladies Shoes at Lord & Taylor, 516-***-**** ext. 527
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