Project Manager Customer Service

Jeri Windom

**** ********* ***** *********, ** **534 323-***-****

****.******@*****.***

CAREER GOAL

To obtain a Human Resources Assistant/Administrative Assistant position in

the business industry utulizing my project management and customer service

experience, educational background, and impeccable work ethic

AREAS OF EXPERTISE

. Quality Assurance

. Problem Solving

. Trend Analysis

. Proficient in MS Windows, Word, Excel, PowerPoint, Publisher, Access,

ADP, Outlook and QuickBooks

. Possess excellent verbal and written communication skills

. Operation of business machines

. Team player and detail oriented

. Accounts payable/receivable

. Maintain files and records; payroll reports

EDUCATION

Master of Business Administration

2010

American InterContinental University

Hoffman Estates, IL

Concentration: Human Resource Management

. GPA 3.88

Bachelor of Arts in Theatre

2002

California State University

Northridge, CA

EXPERIENCE

International Checker

1999 to Present

Federal Express

Oakland, CA

. Examine central operations and conduct trend and quality analysis of

service

. Management Training

. Direct staff in coordinating incoming/outgoing freight activities to

meet strict timelines

. Conduct professional development training for new/existing staff

members

. Create summary report of activities for major sorting facility

Project Manager

2004 to 2010

Access to Charter Schools/ Educational Services

Los Angeles, CA

. Developed and implemented procedures to ensure account payables are

processed

. Coordinated workshop venues and required activities

. Recruited for vacant positions; reviewed applicants to determine

minimum qualifications for education; coordinated interviews

. Maintained calendar appointment for CEO; supervised payroll activities

with payroll agency

Intern

2002

Brad Marks International

Culver City, CA

. Compiled and assembled confidential data

. Maintained files and database entry

. Answered phones and greet clients

Staff Assistant Trainee

2000 to 2002

Los Angeles County Office of Education

Downey, CA

. Prepared written communication forms

. Compiled and assembled confidential information

. Filed, faxed, answered phones and prepared staff schedules

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