Manager Service
Resume:
RESUME
ER.Vipul pathania
ADDRESS: V.P.O-KAPAHI
TEHSIL-SUNDERNAGAR
DISTT- MANDI. (H.P)
PIN-175002
Mob- +919*********
Home- +911*********
Email – *************.***@****.***
- *************.***@*****.***
***OBJECTIVE-:
To work in the prestigious company with creative and challenging environment, thereby
constantly upgrading my skills, willing to learn and produce the best out of my knowledge
and hard work.
* Effective leader / motivator with record of success managing personnel and projects in
fast-paced, high pressure environments.
* Solid knowledge of Dealing with insurance companies about Motor Accidental Claims.
* Proactive manager with well-developed interpersonal and communication skills.
* Proficient with Windows, Microsoft Word, Microsoft Excel, Power point, Internet and
Companies IDMS, GDMS Software.
Total Experience:
4.1/2 years.
Present Job status:
Presently Working in Dyncorp International in Afghanistan as a light
vehicle mechanic from july 2011 to till date.
Responsibilities and Duties-:
Maintained and Repaired all material handling equipments and
different types of NTV and Heavy vehicles (Kawasaki, Mercedes Benz, Ford,
Man truck, John Deere ATV/Gators, Hyundai trucks, Mitsubishi, Oshkosh,
Toyota, International, Volvo, Honda engines ).
Repair and diagnostic the fault in vehicles.
Do service of vehicles.
Order the parts for the vehicles.
Maintain the parts in connex.
Take a test drive of repaired vehicles.
Help and guide the mechanics for troubleshooting the faults.
Motivate all the mechanics for to do hard work.
.
Past Job Status:
INDIA - CHEVROLET RAM HARI MOTORS PVT.LTD.
SERVICE ADMIN /BODYSHOP MANAGER ( Mar2010 TO June2011)
Company Profile:-
** RAM HARI MOTORS are well established Dealership settled in MARCH 2010 OF
CHEVROLET VEHICLES in HIMACHAL PRADESH.
** RAM HARI MOTORS is a authorized Dealers having SALES,SERVICE AND
ACCIDENTAL REPAIR of CHEVROLET VEHICLES .
** RAM HARI MOTORS will also got the INTERNATIONAL AWARD IN DUBAI FROM
MANAGING DIRECTOR OF CHEVROLET GENERAL MOTORS FOR BEST
CUSTOMER SERVICE Provider in all india.
Responsibilities and Duties:-
• Meet with customers and guide them how they care his vehicle and solve customers problem
and meet with insurance company Surveyors for claims of accidental vehicles.
• Provide better facility to customers without any bodration .
• Make a planning to trained to achieve targets by service advisors.
• Check the work of warranty in charge that he would Receive and allocate warranty returns and
repairs from customers regularly or not.
• If anyone claims get reject then talk with company to manage customer claims process.
• Manage the logistics for the return of warranties.
• Coordinating with contractors of Body repair shops.
. Check and help to Estimator to make estimate of accidental vehicles.
• Check that warranty in-charge that he should Manage and maintain warranty inventory of raw
Materials from the repair shop.
• Manage work flow with consideration of delivery deadlines
• Register the claim and preparation & Maintenance of MIS report.
• Take Appointment with surveyor on receipt of the claim intimation.
• Guide to customer care department how To follow up the customers of accidental vehicles and
claim of vehicles.
• Update on the technical aspects of the work and keep on selves updated on the development of
the organization.
Achievements:_
oriented service professional with 3.1/2 years of success in provide better servicing
for customers. Skilled in developing marketing programs, coordinating new service
introductions and providing customer support. Proven track record in cold calling and
improve better management development.
** Achieve MORE THAN 100% AND got THE RANGE 140% TO 150% Target of parts in
55 Dealers service providers.
** Next time achieve the Double labour in one month.
** Also Got a Best Employee award.
** Achieve total Service Turnover in 10 months more than 15 million.
Past Status:-
INDIA- HYUNDAI SHIVANSH MOTORS,GUTKAR
SERVICE /BODYSHOP MANAGER .(Sep 2009 to MAR 2010).
Company Profile:-
** Hyundai Shivansh Motors are well established DEALERSHIP IN 1998 OF HYUNDAI
VEHICLES IN HIMACHAL PRADESH.
** Hyundai Shivansh Motors a authorized Dealership having SALES, SERVICE AND
ACCIDENTAL REPAIR of HYUNDAI vehicles.
Responsibilities and Duties:-
• Meet with customers and guide them how they care his vehicle and solve customers problem
and meet with insurance company Surveyors for claims of accidental vehicles.
• Provide better facility to customers without any bodration .
• Make a planning to trained to achieve targets by service advisors.
. Check and help to Estimator to make estimate of accidental vehicles.
• Check the work of warranty in charge thet he would Receive and allocate warranty returns and
repairs from customers regularly or not.
• If anyone claim get reject then talk with company to manage customer claims process
• Manage the logistics for the return of warranties
• coordinating with contractors of Body repair shops
• Check that warranty in charge should Manage and maintain warranty inventory of raw
materials for the repair shop
• Manage work flow with consideration of delivery deadlines
• Register the claim and preparation & Maintenance of MIS report.
• Take Appointment with surveyor on receipt of the claim intimation.
• Guide to customer care deptt. To follow up the customers of accidental vehicles and claim
of vehicles.
• Update on the technical aspects of the work and keep on selves updated on the development of
the organization.
• Check the vehicle is Ready on committed date and time.
• Check quality inspector inspect the quality of work on repaired vehicles in Appropriate way or
not .
Achievements:_
oriented service professional with 2 years of success in provide better
servicing for customers.
Achieve the target of monthly labor in 20 days.
Next time achieve the target double of monthly target.
Also Got a Best Employee of year award.
Selection in Promotional manager to General Manger.
Past Status :-
INDIA - RAJA FORGING AND GEARS LTD Himachal Pradesh
SERVICE ENGINEER (QUALITY Deptt NOV2008 to Sep 2009).
Company Profile:-
Raja Forgings And Gears Ltd., is a renowned company, which is into the manufacture of
automotive forged components, precision automobile components. it is manufacturing
more than 600 different items, which include Transmission Gears, Shafts, Wheels, and
Pinions for automotive industries. Raja Forgings has been classified as "zero defect"
supplier and has received ISO 9001:2000 certification along with TS 16949:2002
certification.
Responsibilities and Duties:-
• Inspection of machines.
• Member of SGA team of Axle shop.
• Inspection of parts fitted in machine..
• Inspection of under development parts at std. room with the help of std. room engineers.
• Maintaining the record of machines repair and maintenance.
• At receiving while parts are ok,rejected or rework.
• Inspection of customer return rejection while it id valid or invalid
Past Status:-
INDIA- HYUNDAI SHIVANSH MOTORS, GUTKAR
FLOOR SUPERVISOR. (May 2008 to OCT 2008).
Company Profile:
** Hyundai Shivansh Motors are well established DEALERSHIP IN 1998 OF HYUNDAI
VEHICLES IN HIMACHAL PRADESH.
** Hyundai Shivansh Motors a authorized Dealership having SALES, SERVICE AND
ACCIDENTAL REPAIR of HYUNDAI vehicles.
Responsibilities and Duties:-
• Allotted the work to all technicians and helper.
• Make a planning to trained to achieve targets by service advisors & Technicians..
• Check all workers work properly or not.
• Fill all the floor supervisor allotment sheets.
• Update on the technical aspects of the work and keep on selves updated on the development of
the organization.
• Ready all the vehicles on committed date and time.
• Check quality of work on repaired vehicles.
(AFTER THAT I COMPLETE MY DIPLOMA 6TH SEMESTER).
PAST STATUS-:
INDIA - ITALIAN - THAI DEVELOPMENT PUBLIC COMPANY LIMITED
SERVICE ENGG. (2007 to 2008).
Responsibilities and Duties:-
* Check Quality of Work done in tunnel of Hydro power project.
* Make a schedule of service and Repair of loader and crane.
* Assign the Daily Duty of workers
Professional Qualification :-
INDIA- BOARD OF TECHNICAL EDUCATION . Himachal Pradesh.
Diploma of Three years in Automobile Engg. 2009 with 66% marks.
•
*** Academic Qualification:-
INDIA.HIMACHAL PRADESH BOARD OF EDUCATION
* SENIOR SECONDARY (PLUS TWO) EXAMINATION 2003 with 48.6 % marks.
* MATRICULATION EXAMINATION WITH 51.8 % marks.
* MIDDLE STANDARD EXAMINATION WITH 60 % marks.
CERTIFICATES -:
* Certificate of completion of CODE OF ETHICS FROM DYNCORP
INTERNATIONAL'S .
* Certificate of completion of SEXUAL HARASSMENT FROM DYNCORP
INTERNATIONAL'S .
* Certificate of completion of LABOR TIMEKEEPING FROM DYNCORP
INTERNATIONAL'S .
TECHNICAL SKILLS:-
Place:- GNA-Institute of management & Technology
G.T Road, Mehtan, Phagwara. Punjab
Duration:-1/2 year Course in CAD/CAM WITH “A” GRADE.
Handled Following Software Package:-
* AUTO CAD
* PRO-E Wild Fire 3.0,UNIGRAPHIC NX4 (CAM)
OPERATING SYSTEM HANDELED:-
Windows XP, Windows 2000,MS Excel
Windows 98, MS OFFICE, Power Points for presentations & Internet
PROFESSIONAL DEVELOPMENT:
* LABOR TIMEKEEPING
* CODE OF ETHICS
* DEALING WITH DIFFICULT CUSTOMERS
* LEADERSHIP SKILLS
* MANAGER s TRATEGIC PLANNING
* SEXUAL HARASSMENT
TRAINING:
1. Industrial Training:-
(a) Place:- Himachal Road Transport Corporation, Jassur
Duration:- Six week (29 th June to 22 th July 2006)
(b) Place:-TATA. Satluj Motors NH-21, Lunapani, Mandi
Duration:-Four week (03 th March to 29 March 2008
Projects:-
Repair and maintenance of TRUCK, BUSES Engine & Transmission Overhauling
Warranty of vehicle, Accidental claim of Vehicle, general service
2. In plant Training:-
Place:-Mahindra. Simla Automobile Pvt. Ltd. Nerchowk Mandi
Projects:-Repair and maintenance of Commercial vehicle, Engine & Transmission
Overhauling of Vehicle, general service Duration:- 110 Days
3. Industrial Management:-
Two days in house training conducted by Edge Makers on Communication skills. and also
doing project on industrial management to How to improve the Management system and
how to do a team work
HOBBIES_:-
Mimicry, Playing Chess, Badminton, Listening Music,
Try to do Hard work and Innovative me in work.
INDUSTRIAL VISITS:-
1. EICHER MOTORS LTD.PARWANOO.HMT. TRACTOR PINJOR
2. GURUNANAK AUTO PARTS, MEHTIANA
3. ARTI STEEL Ltd, LUDHIANA
4. HIM TECHNO FORGING BADDI.
5. GABRIEL IND. Ltd. PARWANOO.
6. ICML AMB (UNA)
7. HMT. TRACTOR PINJOR
8. PARBATI HYDREL PROJECT KULLU.
9. ALLIAN DUHANGAN HYDRO PROJECT.MANALI.
10. SATLUJ BODY BUILDERS JALANDHAR.
11. RAJA FORGING & GEARS LTD.
EXTRA CURRICULAR ACTIVITIES:-
1. Social service
2. Doing Adventure
Participated In INTER-POLYTECHNIC COLLEGE'S SPORTS/ CULTURAL MEET
Himachal Pradesh represented Govt. Poly. College. Sundernagar and Won Second Prize.
PERSONAL PROFILE_:-
Name : VIPUL PATHANIA
Father's Name : Sh. VIJAY KUMAR PATHANIA
Date of Birth : 12-MAY-1985
Pass Port no- H0391315
Sex : MALE
Nationality : INDIAN
Languages Known : ENGLISH (excellent), HINDI(excellent) & PUNJABI (speaking).
Marital status : UNMARRIED
E-Mail : *************.***@****.***
*************.***@*****.***
I HEREBY DECLARE THAT ALL THE INFORMATION GIVEN BY ME ARE TRUE AS
PER MY KNOWLEDGE:
DATE:____________
PLACE:____________ SIGNATURE
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