Administrative Assistant Customer Service

Jamison M. Nash

**** ** **** ********, ***** ****7

(409)-***-****.*******.*.****@*****.***

Qualifications Summary

Skilled and dedicated Executive Administrative Assistant with more than six

years' experience coordinating, planning, and supporting daily operational

and administrative functions.

> Demonstrated capacity to provide comprehensive support for executive-

level staff; excel at scheduling meetings, coordinating, travel, and

managing all essential tasks.

> Proven track record of accurately completing research, reporting,

information management, and marketing-support activities within

demanding time frames.

> Adept at developing and maintaining administrative processes that

reduce redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

> Highly focused and results-oriented and supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

> Proficient in Microsoft Office Suite (Work, Outlook, Excel,

PowerPoint), Windows, and Mac OS; type 60 wpm with complete accuracy.

Professional Experience

True.com, HDVMS, Irving, Texas 6/2006 -

8/2010

Executive Administrative Assistant

Provided high-level administrative support to CEO, CFO, CPO, CSO,

President, VP, and CMO of HDVMS and AdShuffle to a company with more than

$10 million in annual revenue.

I started at true.com in the PPT (Pics, Profile, and Thumb) department.

Part of my job requirement was to comb the site for vulgar content,

including pictures and profiles. I reviewed these items in real time as

they were uploaded to the site. This helped keep members safe from

unsavory, unsolicited material. Part of my job requirement included taking

care of making flirt alerts. These alerts went out to members and non-

members alike to show what was available on the site. These brought in

revenue and memberships. This was an incredibly select process, which made

this a great experience for fine-tuning my attention to detail. During my

tenure, doing this very fulfilling job, I was promoted to a

concierge/executive administrative assistant. In this position, I ensured

the smooth flow of everyday business of the facility. While in my executive

administrative assistant position, I was appointed to PPT captain

(supervisor) and helped to make sure all of our 17 PPT employees were

trained accordingly. I also cross-trained each member of the PPT team to

work the front desk. For the course of five years, I was very efficient at

all my duties, and look forward to honing my skills with your company soon.

. Prepared supply orders and worked alongside UPS, DHL, FedEx, and Special

Deliveries

. Coordinated travel with others and ensured time was utilized during

travel

. Prepared presentation materials and provided guidance on format and

layout for other administrators within the department

. Assisted in meeting planning and preparation work, i.e., drafting

agendas, minutes, and information on meetings

. Prepared draft documents/reports/correspondence for signature or review

from dictation, handwritten notes, or on own

. Provided training to Administrative Assistants as needed

. Opened, annotated, reviewed, and processed incoming mail/email,

determining what mail to forward

. Acted as an administrative resource to 100+ members in the department

. Supervised other administrative associates

. Prepared new hire, security, temporary and other paperwork needed

. Assisted in the design of electronic file systems and maintained

electronic and paper files

. Other duties as requested or assigned

.

Macy's South Inc., Irving, Texas

6/2005 - 6/2006

Sales Associate

Served as a Sales Representative for one of the largest chain of department

stores nationwide, with over 850 stores in 45 states.

Worked with a wide variety of people and personalities from all different

backgrounds and ethnic groups. Handled all customer requests and

inquiries. Generated leads by profiling clients and effectively presenting

marketing, advertising, and products to enhance the work place. Networked

extensively with clients to build successful business-to-business

relationships. Negotiated terms and closed sales. Recognized as one of the

highest selling Sales Representatives in my department.

. Strong negotiating and networking skills

. Personable, motivated, enthusiastic

. Excellent attendance record

. Strong sense of ethics

. Great communication and interpersonal skills

. Proven ability to gain account loyalty

. Excellent closing skills

. Willingness to take on added responsibility

Beall's Furniture, Jasper, Texas

1/2004 - 5/2005

Office Manager

Offering experience in personnel management, bookkeeping, store operations,

customer relations, and troubleshooting.

Oversaw office operations, managed new hire orientation activities, and

maintained personnel files. Liaised between outside vendors, suppliers,

and consultants. Generated detailed reports for evaluation by senior

management. Responsible for coordinating all shipping and receiving

operations. Maintained shipment logs, communicated deadlines with

production departments. Handled invoices, drafting of weekly production

reports, and all correspondence. I also worked with customers on the sale

floor as well as getting them set up with third party financing companies

(GE and Wells Fargo) or our own in-house credit options.

. Evaluated and reviewed customers statements for accuracy, made key

adjustments, and provided customer support in response to critical

concerns or questions

. Cultivated and sustained long-term client relationships

. Successfully maintained personnel activities, retained new hire

documentation, and maintained confidential personnel files composed of

annual performance reviews and salary data

. Maintained schedules and appointment calendars for entire office staff

. Placed all orders for office supplies, equipment, and services

. Supported management and staff and assisted with major projects

. Resolved accounting issues regarding invoicing

. Performed daily clerical functions; phones, typing, filing, and customer

service

. Processed accounts payable and payroll time sheets

. Managed office operations to ensure efficiency and productivity

. Developed comprehensive training and delivered to new and existing staff

. Proven problem-solving, analytical, and creative thinking skills in a

complex environment

. Excellent interpersonal skills and oral and written communication skills

. Ability to function in a large-sized company environment with a do-

whatever-it-takes attitude

. Strong technical acumen and capability to manage multiple projects

simultaneously

. Handled in-store customer complaints; encouraged a friendly customer-

service environment

J&J Maintenance, Fort Polk, Louisiana

1/2003 - 11/2003

Service Order Dispatcher

Good leadership and customer service skills; clear communicator; can work

under pressure and deadlines.

Chief duties included dispatching repair persons for emergency and

scheduled maintenance and repair, contacting employees by cell phone and

connecting them with customers.

. Exceptional ability to speak clearly and concisely in a well-modulated

voice and to use good diction

. Knowledge of the operation of telephone, radio, computer assisted

dispatch and other communications equipment

. Made daily work orders for our employees

. Spoke to high-ranking officials about any inquiry they may have had

regarding their home

. Kept up with all employees daily, continuing to dispatch them as needed

Objective

A challenging Executive Assistant position in a fast-paced environment that

will allow for personal growth and career advancement.

Education

Pickering High School Leesville, LA 2002

References

Andrea Westbrook - Controller - Emerson Partners - 972-***-****

Jennifer Grieche - Treasury Analyst - Nationstar Mortgage - 516-***-****

Cornell McGee - VP of Marketing - CSM III Solutions - 214-***-****

More references may be provided per request.

Contact this candidate