Customer Service Human Resources

Janice Kaur

**** ********* *** ? Citrus Heights CA, 95621

Cell: 916-***-**** ? E-mail: **********@*****.***

* ***** ************ ********** ** customer service including retail and

pharmacy. One year experience in human resources department. Promoted to

lead teller at Wells Fargo within 3 months of hiring date. Highest

ranking in sales as a senior teller and awarded for excellent

communication skills and customer service. Able to manage several

projects in highly stressful environments and meet deadlines accordingly.

Recognized by CEO, for implementing new method of record keeping ensuring

security of sensitive information. Assigned to be team leader in

undergrad and graduate career by professor and fellow students because of

demonstrated leadership skills, problem solving abilities, and successful

implementation of new solutions.

Detail Oriented ( Project Management ( Solution implementation

Troubleshooting ( Problem Solving ( Process Improvements ( Compliance of

policies & procedures

( User Training ( Onsite Support ( Data & Document Management ( Strategic

planning

APPLE INC. /VOLT Technical Services, Elk Grove, CA ( Nov 2010 - Mar 2011

HR Coordinator (Contract position)

Coordinating work inside the human resources department. Maintaining a

detailed record of the turnover, and researches and formulating strategies

which effectively aid in new employee search. Responsible for consulting

with and helping practice managers and supervisors on company policies and

procedures. Assuring compliance with applicable standards. Ensuring

candidates fulfill criteria to progress through to recruiting process.

Achievements:

Coordinated the HBA College Program, tracking of over 1,000 candidates, in

charge of providing support to recruiters and in charge of 5 universities

* Scheduled interviews using iCal

* Proficient in using MAC iOS system & Virtual Edge Candidate tracking

system.

* Meet timeframes for performance while balancing the need to produce high

quality work related to complex & sensitive candidate issues

* Administrative duties and recordkeeping, New Hire paperwork & session

* Conducted self-audit of work, proofreading, and editing to ensure

quality & compliance

* Ensured accurate information is provided to various candidates regarding

HBA College program services and researches

* Defined the functional requirements of an application and proposing

changes to business processes

HEALTHONE STAFFING, Rocklin, CA ( Feb 2010 - June 2010

Recruitment Coordinator

Coordinator for functions such as assisting recruiters for hiring,

corporate training, development, new employee orientation, maintaining and

updating employee records in compliance with JACHO standards.

Achievements:

Assistant to Vice President

Development of local and national recruiting strategies & resources

Developing new & innovative recruiting ideas

Maintaining employee files containing sensitive information, HIPPA, JCAHO &

OSHA Compliance

Administrative duties and recordkeeping, employee file maintenance

Management of 25-50 travel and per-diem nurses daily

Coordinate and facilitate activities relating to achieving and maintaining

the licensing, certification, and accreditation

Assure compliance with other applicable standards of quality of care

Assist registered nurses to be fully compliant per hospital standards

Build networks to find qualified passive candidates

Requested Backgrounds & Drug Screening through Hire right and Quest

Diagnostics and reviewed results for employment eligibility.

Janice Kaur ( Page 1 ( **********@*****.***

KAISER PERMANENTE, Sacramento, CA ( Jan 2007 - Dec 2009

Pharmacy Clerk

Under the supervision and control of a licensed pharmacist, provides in-

person and telephone reception, receives and directs new and refill

prescriptions for further processing, produces computerized or typed

prescription labels, packages and sells filled prescriptions and

pharmaceutical merchandise, assists pharmacy personnel with clerical

functions.

Achievements:

Cash Handling

Produced computerized or typed prescription labels

Knowledge of frequently used medications and medical terminology

Knowledge of current Medicare, Medical, and Kaiser insurance plans

Provided in-person and telephone reception

Problem solving

Multi-tasking

Produced computerized or typed prescription labels

Assisted pharmacy personnel with clerical functions

Maintained employee files containing sensitive information, HIPPA & OSHA

Compliance

WELLS FARGO, North Highlands, CA ( Oct 2006 - Jan 2007

Lead Teller

Under limited supervision, provided the same duties as the teller in

addition to handling compliance of audit operations and regulatory issues.

Duties included workflow scheduling, transaction approval, teller training

and/or teller supervision. Responded to inquiries/problems and may handle

more complex services/transactions.

Achievements:

Strong communication skills and demonstrated computer skills

Assessed customer needs and devised solutions

Ranked number 2 in quarterly sales quota for the site (direct sales and

referrals to bankers)

Ability to navigate between various software and mainframe systems

Promoted to Lead Teller for problem solving capabilities

Successful tracking of referrals by utilizing the consultation referral

system and aiding others as needed with software

CYPRESS GARDENS, Citrus Heights ( Feb 2006 - Sep 2006

Receptionist / Office Assistant

Office assistant to Marketing Director, Business Manager, and Vice

President

Achievements:

. Gaining excellent communication skills and understanding of diversity

throughout the organization

. Ability to resolve family concerns regarding patient care without further

escalation to management

GAP INC., Citrus Heights ( Mar 2003 - Nov 2005

Customer Service Representative

Showing customers the benefits of purchasing GAP products. Informing the

customer of things such as prices and how GAP merchandise is superior to

the competition and making them aware of store wide sales, and promotions.

Achievements:

Recognized by management for providing excellent customer service

Member of top selling team

Sales regarding new and upcoming promotions

Performing multiple tasks and working in a fast paced environment

Janice Kaur ( Page 2 ( **********@*****.***

EDUCATION & PROFESSIONAL AFFILIATION

Masters of Management (May. 2012), University of Phoenix Online Campus

Bachelor of Science in Human Resources & Organizational Behavior,

California State University, Sacramento, Sacramento, CA

General Education Studies, American River College, Sacramento, CA &

Consumnes River College, Sacramento, CA

Society of Human Resources Management? January 2009 - current

TECHNICAL SKILLS

Software: Microsoft (MS Office Suite including Visio, Project, Access,

Exchange Server, SQL Server 2008, Windows NT, Vista, 7, Windows Server

2000 - 2003, PIMS, Health Net, Bullhorn Staffing, Virtual Edge

Professional Staffing, MAC OS X server, Safari, Mozilla, iCal, iOS

Program, MobileMe, Windows XP and Windows Vista.

Janice Kaur ( Page 3 ( **********@*****.***

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