Customer Service Sales
Resume:
CHARLES ROBLES
Austin,TX 78732
**************@*****.***
SUMMARY
A hard-working and bilingual(Spanish and English). Customer-oriented
AA/CNA,with ten years of
experience in the field of medicen. Positions held required frequent interface with
patients and their Nephrologists. Made monthly appointments, verified insurance,
collected co-payments, performed phlebotomy work, and kept patients charts up
to date with lab records. Prepared charts for new patients being admitted to the
Peritoneal Program and hospital. Familiar with several dialysis machines.Also
have 15 years customer service and sales experience. Proficient in Microsoft
Office Software.
WORK EXPERIENCE
Assistant Teacher
Northern Virginia Juvenile Detention Home
Alexandria, VA
Nov 10-Present
Assistant Teacher and translator for Juvenile Detention Center. Assists teachers
and staff in translating the curriculum from English to Spanish for Spanish-
speaking inmates. Assists with resident orientation,interviews by explaining
program to and their rights.
Medical Assistant/AA /CNA Positions Held:
Davita GWU (Washington, DC)
Sep 2008-April 2010
Diversified Specialty Institutes (Sanford,FL)
Jan 2006-Aug 2008
Fresenius Medical Center (PG County, MD)
Jan 2002-Dec. 2005
Provided care for patients with kidney failure. Educated patients on care and
proper site treatments. Assisted RNs on home visits to see the environment that
the patients live in. Provided guidance on how to maintain and clean catheters
and grafts. Maintains charts, files, and track vital signs and ensured patient
stability. Maintained communication with patients’ physicians. Answered phone
calls, scheduled appointments, updated patient data, and maintained
communications with suppliers. Kept doctors and nurses on track during patient
visits and appointments.
Co-Owner
Hit It, LLC Golf and Fitness Apparel
Organize sales strategy in charge of marketing efforts for the golf and fitness
apparel company. Responsible for distribution and negotiation of deals with
manufacturers in China and India .Also create and design styles for new
apparel.
Small Business Co-Owner
J.P. Bowl-A-Way (Boston, MA)
Jan 1992-March 1999
Managed daily operations of recreation rental facilities, including sales and
marketing.Handled daily cash drawer accounts, and accounts
receivable/payable. Maintained accounts with vendors on games food & drinks.
EDUCATION
Global Health College
RN Program- Full Time Student
Alexandria, VA
Sep.2010- Present
Daytona Beach Community College
Prerequisites for RN Program
Deltona,FL
Sept. 2007-May 2008
Montgomery College
Nursing Assistant
Silver Spring, MD
May 2000-April-2001
North Eastern University
Small Business Management
Boston, Mass
May 1993- June 1996
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