Customer Service Manager

Kathleen A. Donley

*** ******** ****

Mattoon, IL 61938

********@*******.***

217-***-****

Objective: Administrative/Management/ IBO/ Home Agent

Education:

Lake Land College Mattoon, IL

Associate in Applied Science – Information Technology – Computer Applications – Home Agent

Technical Skills:

Management

• Ability to multi task, delegate, shrink control, cash control, be a team leader and

train.

Hardware

• Ability to install, upgrade and configure RAM, hard drives, power supplies, video

cards, sound cards, and modems.

Operating Systems

• Ability to install, update and configure all Microsoft Windows Operating Systems.

Computer Applications

• Ability to install, update and configure specified applications.

• Ability to create, edit, design, manage databases, create presentations, build and

manage websites, legal document preparation, spreadsheets and create programs

using the applications listed.

–

– Microsoft Excel – Adobe Photoshop CS3

– Microsoft Access – Quark Express

– Microsoft PowerPoint – QuickBooks Pro

– Corel Word Perfect – Adobe Illustrator CS4

– Adobe Acrobat 9 – Microsoft Office Visio

– Adobe Dreamweaver – Adobe Flash CS3

– Visual Basic

CS3

– Macromedia Flash

Work History:

ISS/Solix October 2010 to Present, Call Center Agent, Charleston, IL : Customer Service,

Troubleshooting.

James Goldstein, OD, Office Manager, June, 2010 to October, 2010

Full Time Student - Grab n Dash, Jumpin’ Jimmy’s, Mattoon, IL : Food Preparation,

Cashier, September, 2009 to June, 2010

Wolfe Law Office Toledo, IL : Secretary, August, 2007 to August, 2009

Dollar General Mattoon, IL : Store Manager, October, 1997 to October, 2005

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