Management Manager

Surname Seke Shembo

Name Oliver Franck

Email ******.******@****.**.**

Mobile +27-823-***-***

Work +27-011-***-****

Fax 086*******

Gender Male

Marital Married

Status

Dependants 3

Drivers Drivers license code 10

License

Languages English, French

Country of Residence South Africa

Province of Residence Gauteng

City of Residence Johannesburg

Address 132, Yeo Bellevue East

Gail Augustus Change Management Gijima/Absa account

contact:011*******

Therese Schroeder Junior human resources consultant

Gijima Contact: 082*******

Mobile: 083*******

Rose Joseph Asset management systems administrator

Gijima/Absa account

contact: 011***-****

1 month calendar notice from my current position.

April 2010 Potential unlimited Training (in house

management training)

January 2010 Service Excellence Training

October 2009 Microsoft Certified Technology Specialist

(MCTS)

October 2009 SCCM (Microsoft system Center configuration

manager) 2007 certified.

August 2009 ITIL Foundation Ver3 certified

June 2009 ETP (Emerging Talent Program) certified

March 2009 Certified CA asset management & software

delivery administration R11.2

August 2007 ITIL Foundation Ver2 certified.

May 2006 Team leader training with Blue Print

April 2006 MCP(Microsoft Certified Professional ) and

MCDST ( Microsoft Certified Desktop Support

Technician)

December 2005 Call centre training

2000 - 2001 Programming training on IBM mainframe from

chevron oil company, given on a report

Programme generator (RPG ii) on IBM system.

1997 - 2000 National diploma in IT management

1997 - 2000 Programming on dbase 3+ and analysing on

merise.

1995 Matriculated in biology and chemistry option

From Dec 2007 - to current Technical Support Engineer (Absa account)

-Currently busy with SCCM rollout country wide

in Absa Environment Corporate first then retail

currently managing 5,000 devices:

-Proactively monitoring of the tools for asset

management and act where necessary.

-Patch management on the core servers

infrastructure.

-CA 4.0 as well as R11.2 Software installation

and trouble shooting.

-Logging Service request, incidents and change

as per requirements to the environment.

-Design and document the standard operating

procedure for Unicenter asset management 4.0 as

well as R11.2.

-SQL 2005 data base administrator for asset

management, clearance of duplicates in the data

base, backups of the Data base, and

installations of the Unicenter asset management

tool on the servers as well as desktops.

PROFESSIONAL EXPERIENCE

PROFESSIONAL EXPERIENCE -Generating report for hardware and software

inventory used for SLA measurement.

-Windows server 2000/2003/2008 systems

administration and troubleshooting.

- Reporting to one line manager.

From July2007 - NOV 2007 Help desk service lead

-Single point of contact for all Web based

service escalations.

-Main point of contact for J&J ASMs for high

urgency service escalations (We did consider

this to be part of the OC responsibilities, but

this would give a wider picture of the whole

desk rather than individual clusters).

-Proactively monitor service issues and notify

other Johnson &Johnson clusters/sites as

appropriate.

-Responsible for the management of the negative

survey process.

-Focal point for management across the desk for

critical outages 24 hours x 7days

-Responsible for severity1 and severity2

incident management.

-Monitor help desk escalation e-mail box.

From may 2007 - to July 2007 Quality assurance analyst

- Analysing all the Issues flagged by the

customer as we could have fix it.

-Script Tool Used Outputs to Trainer/team lead

for active training purposes.

-Sample transferred tickets to ensure

correct/quality information passed to users.

Account team leader of Johnson and Johnson at

IBM Sandton /South Africa.

-Handling the account.

-Managing a group of 23 agents providing IT

support to the end users based in France and

Belgium.

-Conducting interview and screening process for

new recruit.

-Pulling daily reports and ensuring that we

meet the service level agreed (SLA).

-Reporting to the first line manager.

From 2002 - to march 2006 Help desk agent SAT(Security accessories and

technology)

- Installing software

-maintaining the Printers

-supporting the end user for any Hardware and

software related issues.

Reason for leaving: better opportunity

From 1998 - 1999 Programmer (chevron oil company)

-Programming in RPG II System 32

- Maintaining the local Printer

- Operating the back ups of the main files from

the server.

Reason for leaving: retrenched

October 1999 - December 1999 Junior secretary ABACO company

Reason for leaving : better opportunity

May 1999 - September 1999 Junior secretary Methodist church

Reason for leaving : better opportunity

Nov 2010 Employee of the Month (Absa)

Sept 2010 Successful implementation of R11.2 asset

management Infrastructure (Absa)

August 2006 Employee of the Month (IBM Sandton)

Highest achievementINTEREST / HOBBIES

P Photography, Video filming; Completion of the degree in BSC IT

management.

ROFESSIONAL EXPERIENCE

PROFESSIONAL EX

Curriculum Vitae

References

Residence and address

Personal identifying data

Availability

I am capable and able to get up to speed with what ever required by an IT

project and am also willing to travel to whatever extent is required. I

will love to work in a stable and well-organised information technology

department or company, which will make my work more enjoyable.

Professional experience

Highest achievement achievment[pic]

Interest / Hobbies

March 2006 - to April 2007

PROFESSIONAL EXPERIENCE

Objective

PROFESSIONAL EXPERIENCE

Education / Study

Contact this candidate