Loss Prevention Manager

JAMES HAWKINS

Experience:

Sears Holdings Co. 11-24-2006 - Present

Loss Prevention Manager

Owns shrink and safety results for assigned area.

Manages the training, detection, investigation and successful resolution of all internal high dollar and

sensitive investigations within multiple units.

Ensures all training in the detection and detention of shoplifters including certification has been completed

in assigned store.

Conducts assessments of Loss Prevention and operational performance that impacts shortage control.

Actively works with store team in the development and implementation of action plans to improve

performance and reduce shrink.

Recruits, hires, trains, and supervises the Loss Prevention Associates and Leads within multiple units

Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic

reviews.

Educates and motivates store associates to achieve shrink, workers compensation and general liability goals.

Works as a liaison between the store and the criminal justice community.

Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that

must be addressed at a higher level.

Manages and ensures reporting of critical incidents in assigned area of responsibility.

New York State Dept. of Correctional Services

Correctional Officer – Albany, NY

- Completed Department of Correctional Services Training Academy which included courses in Interpersonal

Communications, Use of Physical Force, Report Writing, etc. Responsible for the custody and security, as

well as the safety and well-being, of criminal offenders in State Correctional Facilities.

- Supervised the movement and activities of inmates; made periodic rounds of assigned areas; conducted

searches for contraband; maintained order within the facility; and prepared reports as necessary. Played a

large role in the rehabilitative process related to the incarcerated population.

Skills and Abilities:

Strong leadership and organizational skills.

Ability to analyze information, identify root causes and develop/implement approved

solutions in stressful situations.

Experience selecting, assessing, and coaching associates in a retail environment.

Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies.

Effective oral and written communication skills necessary to communicate with all levels of internal and

external team members.

Ability to use strategic thought process to minimize exposure to emerging threats and trends

Ability to form strong partnerships across reporting relationships.

Ability to influence activities and results of those who are not direct reports.

Microsoft Office computer skills including Word, Excel and Outlook.

CCTV usage and installation

Education:

Capella University Distance Learning

M.S Degree in General Psychology

Empire State College Saratoga Springs

B.S. Degree in Criminal Justice

Courses in Crime and Intelligence Analysis, Courts and the Administration of Justice, etc.

Herkimer Cty. Community College Herkimer

A.S. in Criminal Justice

Courses in Criminal Investigation, Private Security

Special Training/Certifications:

Wicklander - Zulawski & Associates Interview and Interrogations certified 6/2007 Internships at

Herkimer County Supreme Court, Herkimer County Family Court, Herkimer County Sheriff's Department,

and Little Falls Police Department

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