Customer Service Manager

**** ****** *****

Birmingham, AL *****

205-***-**** - Email: **********@****.***

Jessica Tibbetts

Profile

Over 10 years of administrative experience with a proven record of

accomplishment in the areas of customer relations, scheduling executive

meetings, project management, event planning, creation of operational

processes, general facilities and office operations. This experience has

allowed me to work effectively with individuals at all levels of the

organization.

Strengths and Proficiencies:

> Results oriented with strong organizational abilities combined with

excellent interpersonal, communication, and leadership skills

> Expertise in needs assessment, database management, inventory control,

account billing, problem resolution, and office administration.

> Proven ability to effectively handle multi-tasks and changing levels of

responsibility.

> Exceptional communication, interpersonal, intuitive, customer service,

organizational and leadership skills.

> Adaptable in both independent and collaborative work environments.

> Quick study with an ability to easily grasp new ideas, concepts, methods,

and technologies.

> Self-Motivated and energetic team player/builder.

Professional Experience

T-Mobile - Birmingham, AL

Assistant III, Administrative, 3/2011-Present

Supporting three Directors for all sales channels in the Gulf Coast Region;

HR tasks including on-boarding, requesting applicable permissions and

approving requisitions; scheduling meetings and events including food, room

reservations and travel; managing office facilities including invoice

processing, ordering office supplies and facility maintenance; regulate all

retail store expenses in regards to P&L and EBITDA; Organization chart

updates; expense reporting

Quality Restaurant Concepts (dba Applebee's) - Trussville, AL

Front of House Manager, 5/2009-3/2011

Direct management of 40+ employees at multiple locations, including hiring,

training, and scheduling. Cost control analysis for bar inventory and

ordering. Point-of-Sale database administrator including but not limited to

confidential employee information, menu items, tax categories, pricing, and

labor control. Updated, maintained, and implemented service standards and

on-going customer service training.

Open Systems International - Plymouth, MN

Administrative Coordinator III, 1/2008 - 1/2009

Lead administrator for Business Operations Office and Project Management

Office. Managed all after-market hardware projects and created quotes for

active project change requests. PlanView Database, Master User, controlling

project schedules and employee access. Created and maintained multiple

Excel spreadsheets and reports for senior management. Responsible for

scheduling appointments and meetings for senior management team. Developed

work instructions for company processes and procedures in compliance with

ISO standards.

North American Capital Resources (dba Sunbelt Business Brokers) -

Minnetonka, MN

Executive Administrator/Office Manager, 6/2005 - 7/2007

Management of calendars, meetings, travel arrangements, and correspondences

with both clients and agents for the President and VP. Created and

maintained Excel reports for listing inventories, contract progress and

monthly sales. Designing of office advertising, bi-monthly email campaigns

and mass mailings for 5 offices. Sole responsibility of maintaining 5

office database, website, and online listings.

Education

University of South Florida - Tampa, FL

Bachelor of Arts - Music Education, 2005-2006

Valencia Community College - Orlando, FL

Associate of Arts Degree, 1990-1992

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