Quality Assurance Software
Resume:
Joanna Davis Epps
Clearwater, FL 33759
**********@*****.***
Professional Profile
Proactive, results-oriented professional offering a combined eighteen years
of progressive experience in software analysis and client relations. Strong
verbal, written, and interpersonal communication skills. Recognized as a
dynamic, persuasive team member with proven communication, management, and
planning skills. Proficient in analyzing and reengineering processes to
streamline business workflow while engaging technical, management, and end-
user communities to achieve the critical factors for success. Meets people
at all levels and maintains effective working relations in technical and
non-technical environments. Versatile, adaptive, and responsive to the
dynamic needs of the organization.
Software Experience & Specialty Areas
MSWord
MSExcel
Pervasive 7.0 - 8.0
PeopleSoft
Fiscal Intermediary Shared System (Medicare Part A)
Crystal Reports 7.0
A-Plus Tax
Functional knowledge of COBOL, SQL, and ODBC
SP2/Realia Workbench DDFBuilder
Thick and Thin (ASP) Client Operations and Requirements
837 Professional and Institutional Layout
Medicare Billing
Account Management DOS
Various proprietary software and issue-tracking solutions
Professional History
Account Coordinator
SOUTHERN DATACOMM, INC. (Now ELAVON)
Largo, FL
April 2006 - March 2008
< Established and maintained productive and dynamic relationships with
assigned business accounts, serving as the main day-to-day contact
between program administrators and account managers.
< Researched and resolved operational problems experienced by customers
utilizing departmental as well as creative methodology.
< Focused on being a strategic resource by heading up delinquency
management, client systems, and program implementations; promoted high
standards with clients and processes by facilitating the adoption of
electronic and web-based solutions.
< Maintained high service satisfaction through identifying and reporting
issues and maintaining an accurate accounting of assigned portfolio
specifics.
< Coordinated and interacted with internal teams and individuals to
ensure high levels of service delivery.
< Trained incoming junior coordinators.
Merchant Services Specialist
SOUTHERN DATACOMM, INC. (Now ELAVON)
Largo, FL
January 2004 - April 2006
< Established and maintained relationships with financial institutions
including banks, credit unions, and independent service organizations
to gather technical information on behalf of clients.
< Researched credit card data utilized in the creation of flat files
uploaded to proprietary software ProtoBase.
< Created flat files containing client-specific financial data using DOS
language; tested flat files against known Visa, MasterCard, Discover,
American Express, and Diners Club standards.
Senior Quality Assurance Analyst
CAREMEDIC SYSTEMS, INC.
St. Petersburg, FL
August 2000 - August 2003
< Performed system, regression, and integration testing on client-server
applications written in Visual Basic and COBOL, across Windows 95-2K
and CITRIX platforms.
< Designed comprehensive test plans and created test cases used for
issue-tracking as well as in training both technical and non-technical
associates.
< Performed direct database testing using both pass/fail and client-
specific methodology.
< Monitored all cosmetic enhancements and tracked consistency issues
through nine different software packages.
< Documented defects and tracked them through development, working with
developers to resolve defects and to prevent duplication of existing
program edits.
< Trained all incoming junior and staff analysts.
< Distributed updated program files for testing and release.
Professional History (continued)
Quality Assurance Analyst (Contract)
ARTHUR ANDERSEN - PEOPLESOFT PROJECT
Sarasota, FL
April 2000 - August 2000
< Created requirements based on developer's notes and coding
documentation; created and shelled test script - estimating possible
vs. probable outcomes on the Windows 95 platform.
< Created documentation of each script, step, and result using
ClearQuest and PVCS database programs.
< Performed integration, functional, and regression testing using manual
techniques as well as SQA Rational Robot (automated).
Accountant (Corporate Exchange Program)
KERKERING, BARBERIO & COMPANY
Sarasota, FL
January 2000 - April 2000
< Evaluated data and prepared individual income tax returns.
< Researched financial documents; determined the value of an entity or
entities.
< Other responsibilities in 1040, 104, 941, 1120, 1065, Valuation, Tax
Litigation, and Bank Reconciliation.
Quality Assurance / Software Tester (Contract)
ARTHUR ANDERSEN - TTE DIVISION
Sarasota, FL
August 1999 - January 2000
< Ensure that program output is accurate & operates in accordance with
the tax laws provided by the IRS, State Department of Revenue, and
local jurisdictions.
< Process tax returns, identify and document suspected errors, and work
with program developers to determine the best solution.
< Manual integration, functional, and regression testing.
Database Administrator
GIRLS INCORPORATED OF SARASOTA
Sarasota, FL
August 1998 - August 1999
< Statistical reporting, working to achieve 100% accuracy in outcomes
measurement.
< Table creation & maintenance within the MSAccess 95 & 97 environment,
creating referential integrity across parent-child tables.
< Conversion of donor database of over 5000 member from DOS-based
tracking software to National Blackbaud's "Raiser's Edge."
Professional History (continued)
Executive Administrator -- May 1996 - August 1998
SARASOTA VISUAL ART CENTER
Sarasota, FL
Training Senior Store Manager -- March 1992 - May 1996
SUNGLASS HUT INTERNATIONAL
Sarasota, FL
EDUCATION & TRAINING
PMI Education eCommerce & Marketing Program 2010
HIPAA Privacy Training, St. Petersburg, FL 2003
Rational Robot Training (SQARobot), Sarasota, FL 2000
H&R Block Tax Preparation Course, Sarasota, FL 1999
A.A., General Studies
Waukesha County Technical College 1990
Hillsborough Community College, Tampa, FL 1992-1994
References Available Upon Request
Joanna Davis Epps
657 Fairwood Forest Drive
Clearwater, FL 33759
**********@*****.***
References
Garret Reed
1005 Chatham Ct
Safety Harbor, FL 34695-5617
Lori Rich
4381 Shore Acres Blvd NE
Saint Petersburg, FL 33703-4253
Brent Stephens
365 79th Street S
Saint Petersburg, FL 33707
Charlotte Buell
14503 Audubon Trace #603
Tampa, FL 33613
Liza Fields
1175 Pinellas Point Dr S, Apt 99
Saint Petersburg, FL 33705-6608
April James
5051 75th Ave, Apt 7
Pinellas Park, FL 33781-3424
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