Customer Service Representative

Kayleen R. Aguon *** Kayen Sammi Hong Dededo, Guam 96932 (671) 483 -

1939

Employment Objective___________________________________________

To obtain a clerical position with a Professional Company

Summary of Qualifications

Efficient in learning quickly new task as assigned

Hard worker and possess good time management.

Able to remain calm in stressful situations.

Able to work with people very well and open to meeting new people.

Work History

Pizza Hut Andersen Guam July 2010- December 2010

Customer Service Representative (CSR)

Trusted – I was very trusted with this company because I understood

how to keep up with the pace, especially during times when everyone was in a rush.

Flexible- I was able to use my time wisely and take up hours during the day or night

that I was actually On Call. I worked 7 days a week or less. It all depended on my

supervisors.

Comprehensive- I understood what the customers wanted as well as tried to

recommend varieties. I took orders, answered phone calls regarding important issues

and made myself a loyal employee.

Available- My time working with this company, I was very flexible

with my hours but also, I took over an employees’ shift when needed.

Willing to learn- It took me a while to get used to the equipment

but as soon as I got the hang of everything, I was the main person to go to.

Coming back- I always had customers ask to speak to me for their

orders or to tip me for being so polite to them. I also have good memory so that fit in

really well with my previous job.

Ensured things were in order (i.e.: cups, straws, boxes and other supplies

Received and placed orders from customers or helped with issues that were ever

brought up.

After each transaction that was made whether credit card or cash, I always had a box

to put the receipts in. (It was a way to put the receipts in order for my supervisor to

review after each shift I had)

Before each order was given to the customer, I presented the order to the customer to

make sure there were no errors with the order.

Build relationships with my customers, which had my regular customers coming

back for more because we had a good connection.

Positive attitude for which the customers could also feel whenever they spoke to me.

Always keeping busy with task when it was down time.

Prepare, cut and pack orders when it was needed.

Education

Guam High School Agana Heights, Guam

Received diploma on June 10th, 2011

Special Skills and Abilities

Certified in ADOBE In Design, Flash, and Photoshop and Dream weaver.

Certified Expert in Microsoft Word

Captain of (GHS) Softball team ‘09-10

Manager for (GHS) Boys’ baseball since ’09

Library and Office Assistant for school year ’10-11

Principals list since my freshman year

Japanese speaking (Level 3)

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