Manager Management
Resume:
S U S A N O L E S O N, M.S., PHR
**** ****** ***** *********, ** 37027 661-***-**** *******@*********.***
Master of Science, HR Development Villanova University
Certified Professional in Human Resources (PHR) offering an 18 year HR career distinguished by
commended performance and proven results
Certified Six Sigma Green Belt with demonstrated success in creating and executing process
improvement projects
Extensive background in HR generalist functions, including experience in employee recruitment
and retention, staff and organizational development, mediation, conflict resolution, benefits and
compensation, HR records management, HR policies development and legal compliance
Demonstrated success in negotiating win win compromises, developing teambuilding and
recognition programs, mediating, resolving conflict and increasing communication
HR Skills
Employment Law Staff Recruitment & Retention Training & Development
FMLA/ADAAA Employee Relations Performance Management
Mediation & Advocacy HR Program/Project Management Organizational Development
HR Policies & Procedures Orientation & Onboarding Professional Development
OSHA Safety & Health EEOC/Affirmative Action Compliance Workers’ Compensation
Professional Experience
Cintas Corporation Valencia, CA
Provides business to business uniform and linen rental and facilities services
Senior HR Manager, January 2011 to July, 2011 HR Manager, October 2007 December
2010
Promoted to Senior HR Manager to fulfill a broad range of HR generalist functions for two Cintas rental
locations (Valencia, CA and Fresno, CA) including recruiting, hiring and onboarding new employees,
OSHA Safety programming and training, performance management, workforce planning, employee
recognition programs.
Key Results:
By redesigning safety training and awareness programming decreased Valencia location’s OSHA Total
Incident Rate from 28.1 to 2.8. Effectively created and directed a location based Safety and Improvement
Committee that meticulously implemented Safety Scorecard requirements.
Using Six Sigma Green Belt knowledge significantly increased retention in the Service Department and
reduced Valencia location turnover from 44% to 20%
Applying elements of organizational development and organizational change management, created a
teamwork/open door atmosphere increasing positive communication and conflict resolution across the
location that reduced hotline calls to zero
Susan Oleson, M.S., PHR
Brought location OSHA Safety program into full compliance culminating in earning a perfect score of
234/234 for both Cintas locations
Originated the “Walk of Fame” and “Cintas Spirit Board” employee recognition programs that were
adopted by the entire organization.
Designed “Effective Performance Management Workshop” for new managers that significantly reduced
incidents requiring disciplinary action and increased effective communication between managers and
their direct reports
Collaborating with neighboring locations served as Mentor to new HR Managers
Acting HR Director during Regional Director’s absences
Professional Experience (continued)
BFRCO, LLC Canoga Park, California
Firestone Complete Auto Care – Los Angeles District Office
District Administrator, April 2005 to October 2007
HR Generalist for 25 Firestone stores in the Los Angeles District: Applicant testing, hiring and
onboarding new hires; payroll processing; HR recordkeeping; workers’ compensation; special event
planning.
Key Results:
Redesigned HR recordkeeping system and brought HR functions into compliance
Streamlined payroll processing producing greater accuracy and reducing costs
Managed a successful transition from AS400 to SAP
YMCA of Metropolitan Los Angeles Los Angeles, California
East Valley Family YMCA, North Hollywood, CA
Membership Director/HR Director, November 2002 to April 2005
Performed HR generalist functions for the North Hollywood YMCA branch in addition to managing
YMCA membership and ten direct reports. Duties included recruiting, hiring and onboarding new hires
in branch positions and three satellite child care locations; training and development of membership
department staff; branch safety compliance and training; management and deployment of branch
volunteers; management of Junior Leaders program; participation in and direction of branch activity
committees.
Key Results:
Named Employee of the Year in December, 2003
Doubled branch membership in two years
Brought the North Hollywood branch from 25th (last) to 2nd in member satisfaction
Reintroduced and managed a successful Junior Leaders program for outstanding junior high school age
YMCA members giving selected participants work experience in YMCA branch operations
Formed and managed Aquatics Committee, Healthy Kids Day Committee, Annual Campaign Committee,
Membership Committee, Volunteer Recognition Committee that directly contributed to increased
membership and increased member satisfaction ratings
Managed a successful transition from AS400 to Oracle in the East Valley branch
Susan Oleson, M.S., PHR
Education & Certifications
Villanova university – VILLANOVA, PA
Master of Science, Human Resource Development, September 2011
AMERICAN INTERCONTINENTAL UNIVERSITY – Buckhead, IL
Bachelor of Arts in Business Management with concentration in HR Management, September
2008
HR Certification:
PHR (Professional in Human Resources), June, 2010
Other Certifications:
OSHA 10 Hour Training for General Industry
Six Sigma Green Belt
First Aid/CPR/AED
Of Note
Professional Development:
Ongoing education in the areas of compensation and benefits, employee and labor relations, leaves of
absence, workers’ compensation and workplace safety/security
Affiliations:
Society for Human Resource Management (SHRM)
Member, HR Development Program Student Advisory Council, Villanova University
Awards:
Employee of the Year, Los Angeles Metropolitan YMCA December, 2003
Commendation from Los Angeles City Councilman Zev Yaroslavsky December, 2003
Partner of the Month, Cintas 2011
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