Supply Chain Management

ANNIE V. TOM

***** ***** ******* *****, *****, FL 305-***-****

33176

http://www.linkedin.com/in/annietome *.****@*****.***

SUMMARY

Experienced Quality Systems and Supply Chain Management Professional in the

Development, Implementation and Management of Process and Performance

Systems for the BURGER KING system. Bi-lingual in Spanish and English.

Accountable, analytical, confident, quality-oriented, and trusted

individual. Strengths include:

Restaurant Operations Supply Chain Logistics

Product Recovery Crisis Management Quality and Food Safety

PROFESSIONAL EXPERIENCE

BURGER KING CORPORATION, Miami, FL 1990 - 2011

The second largest fast food hamburger chain in the world.

Manager, Global Supply Quality Assurance Systems (2005 - 2011)

Manage development, implementation, user acceptance testing execution, and

continuous improvement of quality information systems and services.

Systems included E-PowerCenter, claims and incident management system;

(SSMS) global supplier and specification management system; (DESFAT) global

data exchange and facility audit tool; (RSHA) restaurant safety & health

audit tool. Consolidated and maintained centralized information and

delivered actionable results to SQA and Safety and Health teams. Provided

risk prevention by monitoring integrity of SQA and information systems.

. Reduced testing costs by $1M. Developed and executed the Product

Testing, Sensory and Technical Services "RFP", Request for Proposal,

which resulted in a business award.

. Reduced time-to-market of product implementation by 50-75%. Designed

and implemented Burger King's premiere Global Supply Chain Approval

Process and Management Application (SSMS), Supplier & Specification

Management System. Directed and implemented process improvements

which streamlined product introductions. Connected over 5,000

internal and external customers to a single entry web portal for

access to legal documents, specifications, communications, and a

performance rating dashboard.

. Responsible for the full range of third party provider relations and

service interactions within Burger King SQA. Directed compliance of

third party audit and testing service providers against statements of

work and service agreements. Third party service providers included:

Silliker Laboratories, Ecosure, The National Food Lab, Guelph Food

Technology Centre, NSF International and American Institute of Baking.

. Researched and remediated claims resolution with restaurant consumers

and supplier insurance carriers.

. Identified and resolved technical, operational and organizational

problems in cross-functional teams.

. Collaborated with internal and external IT service providers on

technical upgrades to global SQA applications and systems. Platforms

used included: SAP-EP, SAP-BW, Lotus Notes and SQL.

. Monitored performance of quality control systems to ensure

effectiveness and efficiency.

. Crisis Management of Product Quality & Safety Task Force Team.

. Managed four direct reports.

BURGER KING CORPORATION, continued

Senior Analyst, Quality Systems (2001 - 2005)

Managed approval system of all consumer products and suppliers for North

America. Maintained Policies and Procedures to ensure compliance by supply

chain to both industry and company standards which resulted in product

consistency delivered to restaurants.

. Streamlined processes that reduced approval timing by 50% to expedite

new product introductions. Implemented improved case graphics

management system. Upgraded associated communication and

documentation systems.

. Designed and implemented premiere North American online QA Web Form

for Product Quality and Service Incident Reporting by restaurants,

franchisees, and field teams.

. Published Approved Products and Distributors Lists for use by

purchasing and restaurant teams.

. Monitored global product specification and policy management system.

. Business liaison with third party agencies and service providers.

. Led product recovery communications and systems.

. Managed the North American QA Incident Management Systems that managed

the receipt, communications, tracking and reporting of all product and

distributor service incidents.

. Supervised three direct reports.

Analyst, Supply Chain Management (1997 - 2001)

Analyzed process of implementing new products, facilitated the reduction of

product inventory during phase-out, and minimized financial exposure to the

system.

. Managed QA inspection and legal due diligence of an unprecedented 80%

distributor loss transition project.

. Team member of "ISCM", Integrated Supply Chain Management initiative.

Core participant providing insight to business function and inter-

company departmental interaction. Purpose was to restructure and

realign areas with a goal of expediting new product development to

market as well as overall cost savings in excess of $6M.

. Managed data integrity and flow of Y2K initiated program

implementations for Global Vendor and Product databases (SMARTS) as

well as Product Incident Systems (POWERCENTER).

EDUCATION

Bachelor's of Science (BS), Business and Professional Management

Barry University, Miami Shores, FL

PROFESSIONAL DEVELOPMENT

Mastering Leadership Dynamics, Farr Associates, High Point, NC

SAP01 SAP Overview, SAP, Atlanta, GA

Strictly Business: Immersion Seminar, Dale Carnegie, Atlanta, GA

Leadership, Teambuilding and Culture Change, Senn-Delaney Leadership,

Miami, FL

Positive Power and Influence, Situation Management Systems, Miami, FL

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