Customer Service Training

JENNIFER EVANS *****************@*****.***

*** ***** ****** #**, ******** NY 11211

609-***-****

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Objective Seeking a full time management position within the health,

fitness, and wellness

field.

Experience

Sep 2010-Present Medifit Corporate Services

New York, NY

Health and Fitness Specialist

Manage a group of ~300 members: monthly service calls, exercise

prescription, programming, modification, goal setting, etc.

Develop and train part-time employees, interns, and colleagues.

Group Exercise Coordinator

Hire and oversee 25+ group exercise instructors, quality

control, design and prepare quarterly and monthly group exercise

schedules based on utilization and feedback. Report on

utilization, budgeting, and benchmarking.

Personal Training Coordinator

Oversee all operations: trainer recruiting, hire and oversee,

assign clients, structure and improve programming, marketing and

'Groupfit' Training operations. Report on training

budget/goals, training payroll.

Marketing Coordinator

Responsible for all CHFC marketing, including cross marketing

with client.

Sep 2009- Apr 2010 HealthFitness Corporation New Jersey,

Pennsylvania, New York

Intern (Sep-Dec)

Main responsibilities include: Group Exercise Coordinator,

instruct GEX, Kid's Fitness Program, Reformatted Daily

Procedures Manual, Designed/completed research study

Substitute/ Temporary Health Fitness Specialist (Jan- Apr)

Personal Training, Bulletins, newsletters, incentive programs

Dec 2007- Jun 2008 Pennington-Ewing Athletic Club(PEAC)

Ewing, NJ

Personal Fitness Trainer (Feb-June)

Customer Service Desk (Dec-June)

Jan 2008 - May 2008 FitLife

Ewing, NJ

Performance Training/ Customer Service

Apr 2006- July 2007 Gold's Gym

Lawrenceville, NJ

Personal Fitness Trainer (Dec-July)

Customer Service Representative (Apr-Dec)

Aug 2002- June 2006 Florence Family Fitness

Florence, NJ

General Manager

Customer Service, Oversaw all operations during absence of

owners, Scheduling and payroll for all employees, Membership

sales, tours and promotion

Education

Dec 2005-May 2010 The College of New Jersey

Ewing, NJ

B.S. Health and Exercise Science, Science concentration

Jul- Dec 2007 University of Cape Town

Cape Town, SA

Study Abroad

Aug- Dec 2005 Burlington County College

Pemberton, NJ

General Coursework

Certifications

CPR/First Aid Certified- American Red Cross

ACE Certified Personal Trainer (PT Certified for ~5 years)

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