CURRICULUM VITAE

Name : - Pooja Singh

Address : - A-48, Amrit Nagar, South Extension - Part - I

New Delhi - 110049.

Ph.No . : - 971*******.

Email id : - abgt3p@r.postjobfree.com

To be a part of a good organization. Entrusted in self development &

contributing full efforts using my skills & knowledge during the attainment

of the prospective goals of the organization. I am workaholic & learner by

nature able to handle work pressure, possessing good communication skills &

harmonic attitude, tailored to adjust with colleagues & work in any type of

environment.

Bachelor of business administration: - Completed B.B.A from Jamia Hamdard

University. New Delhi. Study center: - Vag InfoTech. 2008 - 2011. (68 %)

Higher Secondary Certificate Examination: - Air Force School (C.B.S.E

Board), Gorakhpur, India. 2007 - 2008 (62 %)

Secondary School Certificate Examination: - Air Force School (C.B.S.E

Board), Gorakhpur, India. 2005 - 2006 (68 %)

1. I possess good computer knowledge and have done tally course and also

basic computer course .

2. I have also taken trainings for the new hires in office on various

queries.

3. Won an award for being the BEST performer of the team in GENPACT

1. Currently I am working as Customer Account Support (C.A.S) with GENPACT.

Providing Accounts assistance to customers of WESTPAC Bank

(Australia).

Working Period: (23rd May 2012 to Till date)

Job Responsibilities were as follows:

1. Purely Backend work engage in providing Account Support to the

customers of WESTPAC Bank (Australia) on credit cards.

2. Handling of confidential Data and maintaining its secrecy.

3. Handling and executing Electronic Fund Transfers on request of the

consumers as well as providing cheques refund if any.

4. Handling Payment transfer from one account to another as per the

guidance of the consumers

5. Changing the due date of the payments to be made by costumers on their

request.

6. Sending Statements and well as acknowledgement of payment to the

costumers.

Handling Direct debit

7. Doing IDV i.e (Identity verification check ) of customers through call

before using the credit card.

8. Reversing the late fee of the customer or interest if charged b

mistake.

9. Taking trainings of the new hire on queries,helping them to do so.

Name : - Pooja Singh.

Father's Name : - Late Maha Prasad Singh.

Date of Birth : - 10th May 1992.

Marital status : - Single.

Nationality : - Indian.

Interest : - Music, Movies, Novels, Singing & Dancing

Language Known : - English & Hindi.

Date :- (Signature)

Place :- (Pooja Singh)

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