Human Resources Resource

MANUEL "MANNY" J. GARCIA-RUBIO

***** ****** ***** *** *******, TX 78258 . 830-***-****(H) . 210-885-

7821(M) . ****************@*******.***

OBJECTIVE Seeking a HR leadership opportunity where I can utilize my

people and organizational development talents; customer

service and relationship orientation; and, project management

skills; for the benefit of the organization while providing

me the opportunity for continued professional development.

SUMMARY . Dynamic record as a leader experienced in designing

start-up/restructuring programs & systems; supporting up to

2,500 multi-disciplined company personnel.

. Proven success conceptualizing organizational goals and

objectives; developing project and communication plans,

defining process, people, and systems requirements.

. Established history of analytical & financially focused

results: budgetary process; forecast analysis, HR &

organizational metrics development; and, successes of

numerous projects focused on expanding revenues and

controlling expenditures.

. Key contributor to the advancement of organizational culture

through effective planning, program analysis, resourceful

industry partnering, and forward-thinking policy

directives. Author and instruct trend-setting training

programs for management and non-management personnel.

. Consistent abilities to establish department vision as a

key decision-maker and organizer working in concert with

multi-departments to offer progressive concepts that meet

unique company demands.

. Organize high profile recruiting strategies, campaigns and

events in response to across-the-board industry needs in

both international and domestic arenas. Expertise includes

cruise (hotel, marine & technical), hospitality,

restaurant, information technology, and sales/service

talent.

EXPERIENCE Director of Administrative Services, Watermark Hotel Co., Inc,

S.A., TX

10/08 to Present . Direct the Human Resource function for two

restaurants, Brasserie Pavil, Watermark Grill and bakery

operations. Each restaurant seats 200 patrons, with a 130-

member staff.

. Credited with developing an effective employee training

platform for both restaurants.

. Partnered with leadership teams to establish and channel a

unified vision integrating cultural and service standards

for both new hires and existing associates. Integrated

personnel audits and guest feedback data to optimize the

training focus.

. Develop ad hoc accounting, product mix and management reports

as warranted.

. Accountable for accuracy of employee records and files;

protecting the company by ensuring legal compliance to

federal and state employment laws and regulations.

. Close and balance daily restaurant sales; prepare daily

accounting entries; manage payroll; plan, coordinate and

process monthly inventories; and, perform spot audits.

. Provide executive vision to accommodate local and national

recruiting, hiring, and retention programs designed to

secure top talent for optimum impact to the upscale

restaurants.

. Collaborate with operational leaders in an entrepreneur start-

up environment, to develop a corporate structure and

establish succession plans to groom future team leaders.

. Spearheaded implementation of Aloha POS and inventory systems;

ADP Payroll; established cash handling policies and payroll

procedures.

. Certified Talent Plus Analyst, who initiated and managed the

strength-focused interview and recruiting system,

consisting of 4 interview categories, staff, sales,

supervisor and profit center manager; successfully brought

organizational development vision to life.

. Instructor and Train-the-Trainer on the Talent Plus Interview.

Taught and certified an internal team of analysts on the

Talent Plus program.

- Brasserie Pavil recognized by Texas Monthly (February

2010) as one of the "Top 10 New Restaurants in Texas",

one of two San Antonio restaurants to be recognized.

- Brasserie Pavil was also recognized as a "AAA Four Diamond

Restaurant" for 2011.

10/07 to 10/08 Human Resources Consultant, Talent Plus, Inc., Lincoln,

Nebraska

. Certified Analyst on eight Talent Plus Interviews supporting

clients in financial services, health care and hospitality

industries within the U.S., Latin America, and Spain.

. Taught/certified client analysts on Talent Plus structured

interviews in English and Spanish.

. Facilitator of talent based (strengths focused) development

seminars.

. Executive consultant on talent based initiatives presented to

key client decision-makers.

4/02-10/07 Corporate Director of Human Resources, Watermark Hotel Co.,

Inc., San Antonio, Texas

. Led a team of 6 human resource professionals responsible for

human resource services to 600 employees at two luxury

hotels; provided strategic H.R. support to corporate

leaders.

. Partnered with CFO to negotiate & manage company benefit &

incentive programs

. Developed both pre-opening & first year human resource budgets

($2.5M, two properties).

. Developed H.R. critical paths for opening of Watermark Hotel &

Spa, a Mobil Four-Star, AAA Four-Diamond Hotel & Spa

(opened December 31, 2003).

. Orchestrated all recruitment strategies & pre-opening

advertising campaigns.

. Conceptualized training matrix for hotel opening, including SOP-

based skills training, equipment & systems training, and

friends & family checklists for test hotel-stays.

- Watermark Hotel & Spa recognized by Conde Naste Traveler

on the 2006 Readers Choice Gold List, as the #2 U.S.

small business hotel; additionally rated #23 globally.

- Watermark's REVPAR was #1 in San Antonio & quickly grew to

#3 in Texas.

. Lead project team to revise service philosophy & standards of

performance (SOP) incorporating Mobil Five Star and AAA

Five Diamond standards.

. Authored a rewrite of the Associate Handbook in collaboration

with legal counsel.

. Introduced a recruitment initiative to bring international

trainees to temporarily fill open requisitions, designed

training plans and competency checklists. Improved service

standard scores, enhanced team diversity, and increased

language options for Guests.

. Established a college recruitment program with the Conrad N.

Hilton College of Hotel & Restaurant Management. Advisory

Board Member of Hospitality Diversity Institute (HIDI).

. Within six months of joining La Mansion del Rio, Inc. reduced

open requisitions by 70%.

. Influenced a 33 % reduction in turnover rate from 65% in 2001

to 43.4% in 2003.

. Craft an associate opinion survey based on statistically valid

scientific research in compliance with the goals and values

encouraged within the organization.

. Partnered with Director of Operations to create an internal

management shopper program. Program increased service

consistency by performing regular quality audits based upon

checklists created from "AAA" 5 diamond & "D. Richey"

standards (scores improved by 11%) and improved cross-

functional understanding of operations by managers.

4/00 to 12/01 Corporate Director of Human Resources, Festival Cruises,

Piraeus, Greece

. Directed 22 human resource professionals including 2 executive,

4 corporate, 4 marine, 6 hotel, 2 training & development

and 4 shipboard personnel.

. Managed human resource services to 2,500 employees on 5

vessels, within 3 corporate offices, 1 shipyard site office

and 12 country sales offices.

. Developed global recruitment strategies i.e. salaries,

benefits, hiring markets, and budgets.

. Guided the creation of a "Welcome Induction Process." Designed

multiple training initiatives (i.e. Guest Complaint

Handling, Up-selling and Leadership Principles).

. Successfully crewed and launched the European Vision (6/01),

with a 700-multilingual crew serving 85% non-English

speaking European patrons (less than 10% employee

turnover).

. Converted all crew contracts from US Dollars to Euros (first in

industry) based on the newly negotiated ITF rates (labor

costs savings, 1.8M Euros fleet-wide).

11/99-03/00 International Recruitment Manager, Disney Worldwide Services

Inc., Orlando, FL

. Contributed to the reorganization of international recruitment

and implemented the use of procurement allies.

Decentralized recruitment to global sourcing partners.

. Partnered with compliance department to develop global training

plans (J-1 visa).

05/96 to 10/99 Human Resources Recruitment Team Leader, Disney Cruise

Line (DCL), Orlando, FL.

. Planned, sourced, and recruited 1,350 food & beverage managers

and crew.

. Partnered with finance and operation teams to develop

organizational structures, merit, succession plans,

discipline processes, and functional skills tests.

. Managed relationships with 20 International recruitment allies.

Managed logistics/visa issues and relationships with

foreign and U.S. agencies.

. Planned and implemented a Purser's organization which increased

operational efficiency & decreased costs (labor savings,

$150,000).

. Collaborated with the operations team to launch a "Service

Excellence" initiative, resulting in improved guest

satisfaction. Initiative increased revenue $1 million

annually.

EDUCATION Bachelor of Science in Hospitality Management, Florida

International University, 1988

AFFILIATIONS Society for Human Resource Management (SHRM) . San Antonio

Human Resource Management

Association (SAHRMA) . Crossbridge Community Church - shepherd

(mentor/teacher) for second grade children & life group

leader for 7th grade middle school boys

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