Customer Service Management

Sarah Hankins

***** **** ****** ***** **********, AZ 480-***-**** ********@***.***

HR - TALENT ACQUISITION

An energetic leader with the ability to align Talent Acquisition

strategically at all levels of the organization. Dedicated, self motivated

and a flexible team member with excellent skills to provide solutions with

customer groups through exceptional understanding of Human Resource

practices with an emphasis on Talent Acquisition, Employee Retention and

Career Management. Proven experience in leading innovative national

corporate talent acquisition initiatives, best practices, metrics and

programs through workforce planning, brand development, and business

relationships.

Leadership Qualifications

. Workforce Planning . Recruitment Operations, Tools and Systems . P & L

/ Budgeting

. Create Talent Acquisition Solutions . Business and Financial Acumen

. Employment Branding

. Contingent Workforce Management . Empowering Leadership .

Vendor Management

. Strategic Planning / Implementation . Adaptive Change Agent .

Merger Acquisition

Professional Experience

WELLS FARGO, Technology Information, Scottsdale, AZ

2007 - 2008

Financial Services Company

Director of Technology Recruiting

Provided solution based Talent Acquisition efforts for the Technology

Information Group. Supervised staff of 4 Direct Reports and 2 Contract

Resources.

. Partnered with CIO in transformation of staffing strategies

. Responsibility for retention efforts during restructuring of the

Technology line of business

. Participant on the Wells Fargo internal Enterprise Talent Acquisition

Council

COMCAST COMMUNICATIONS, Headquarters Office, Philadelphia, PA

2005 - 2007

Director of National Recruitment - Field Operations

Telecommunications Company

Led national field recruiting operations including development,

implementation, and evaluation of company-wide recruitment strategies and

goals with an employee base of over 75,000. Oversaw implementation of

recruiting initiatives and development of policies, processes and

procedures. Responsible for management and development of recruiting

technology such as the Applicant Tracking System (BrassRing). Served as

recruiting liaison for 5 divisional recruiting leads. Company hiring was at

an accelerated pace with 3,000 hires/per year.

. Oversight of annual staffing budget of $1 million

. Pioneered the development and implementation of national recruitment

strategies and results

. Managed applicant tracking system including enhancements and

maintenance applications

. Successfully developed and implemented BrassRing training for over 400

national system users

. Directed national recruiting initiatives including integration of

recruitment pre - assessment tools for customer service agents, field

installation technicians and sales operations

. Played key role in employment branding, employee referral program,

talent management program, internal transfer process and interview

skills training

. Accountable for development and communication to national recruiting

teams on processes

. Utilized metrics to analyze, evaluate and improve recruitment

initiatives

. Oversaw design and development of career website and enhancement of

online recruiting tools

. Partnered with business executives to evaluate and execute staffing

plans

. Negotiated national job board contracts with annual spend of 1.5

million

. Implemented national recruitment strategies to attract front line

talent such as creating internal employee referral programs,

recruitment commercials and direct media branding campaigns

. Spokesperson at divisional and headquarter conferences on behalf of

the National Corporate Recruiting team

. Successfully developed and facilitated the first national recruitment

conference attended by 300 field recruitment professionals

COMCAST COMMUNICATIONS, Oregon Market, Beaverton, 0R

2002 - 2005

Telecommunications Company

Staffing Manager

Develop and deliver strategic recruiting solutions in support of field,

call center, sales, technical and administrative operations in the Oregon

market consisting of 1,400 employees.

. Managed proactive staffing levels guiding the requisition process, and

managed a staffing team

. Managed background checks, drug screening and pre-employment reference

checks

. Implementation team member to develop and deliver BrassRing ATS to the

field

. Ensured FCC/ EEO compliance while leading Diversity initiatives as it

related to our AAP

. Maintained and track annual recruiting budget, stock options and

relocation offers

. Participated and guide compensation recommendations on all employment

offers

. Negotiated contracts and bill rates with print media and contract

employment agencies

. Provided employee guidance on career development and interview

techniques

. Developed market staffing metrics for market and division leaders

. Nominated and selected by our executive senior management team for

2004 Fundamentals of Leadership program at Corporate Headquarters -

Graduated from program June 2004

COMCAST COMMUNICATIONS/aT&T BROADBAND, Oregon Market, Beaverton, 0R

2001 - 2002

Telecommunications Company

Technical Recruiter

. Established recruiting strategies and identify new recruitment

resources to attract quality applicants

. Responsibility for all recruitment efforts through a consultative

approach with hiring managers

. Developed effective recruitment branding, including print media and

employee referral programs

. Represented company at recruiting functions such as open houses and

career fairs

. Established and build relationships with colleges and trade schools as

a source of recruitment

. Facilitated DDI Targeted Selection Behavioral Interviewing to market

hiring managers

. Participated in Women in Cable & Telecommunications leadership

programs

MODIS INFORMATION TECHNOLOGY, San Diego, CA

2000 - 2001

IT HR Consulting Firm - 8 month Contract Assignment with The Scotts Company

HR Consultant

RW Johnson PHARMACEUTICAL rESEARCH INSTITUTE, La Jolla, CA

2000 - 2000

A Johnson and Johnson Company - 4 month Contract Assignment

Recruiting Consultant

protection one, Beaverton, OR

1999 - 2000

Alarm Monitoring Company

West Region Recruiter

HOLLYWOOD ENTERTAINMENT, Corporate Office, Wilsonville, OR

1997 - 1999

National Video Retail Company

Recruiting Coordinator

Education & Training

COLORADO STATE UNIVERSITY, Fort Collins, CO

B.A. Liberal Arts

DDI TARGETED SELECTION iNTERVIEWING, Beaverton, OR

Administrator and Trainer Certification

mANAGEMENT OF hUMAN RESOURCES, Portland, OR

Portland State University Certificate

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