Front Desk Office

J udy King

Phone: 270-***-**** *** Ash Street Calvert City, KY 42029 email: *********@*****.***

Summary of Qualifications

• Ability to communicate effectively in English both oral and written form

• Excellent interpersonal skills to deal effectively with all business contacts

• Ability to work varied shifts to include weekends and holidays

• Solid experience in developing, implementing and evaluating guest service standards

• Technical knowledge of property management systems

• Basic knowledge of PC software (Microsoft Office)

• Organizational skills to function effectively under time constraints, within established deadlines.

• Ability to give attention to detail

• Effective listening abilities and strong judgment skills

Professional Experience

Hotel Management

• Oversee and supervise all duties performed by all Front Office employees.

• Oversee and supervise all duties performed by housekeeping staff.

• Oversee and supervise all maintenance and grounds keeping of property.

• Coach, counsel and discipline employees when necessary, using proper documentation.

• Ensure that all Front Office employees complete their essential duties before their departure.

• Accountable for the proper training and daily monitoring of all service levels provided by employees to

guests and other fellow employees.

• Monitor and maintain proper Front Office operational supplies.

• Accountable for meeting and coming in under payroll and expense budgets.

• Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.

• Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling

potential and house balance.

• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.

Front Desk Clerk

• Greeted, registered, and assigned rooms to guests.

• Verified customers' credit, and established how the customer will pay for the accommodation.

• Kept records of room availability and guests' accounts, manually or using computers.

• Computed bills, collected payments, and made change for guests.

• Performed simple bookkeeping activities, such as balancing cash accounts.

• Reviewed accounts and charges with guests during the check out process.

• Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using

computers.

• Transmitted and received messages, using telephones or telephone switchboards.

• Contacted housekeeping or maintenance staff when guests report problems.

Career Chronology

HOTEL FRONT DESK SUPERVISOR, Super 8 Motel (Wynn Ridge Corp) Calvert City, KY 1999-2007

FRONT DESK CLERK/NIGHT AUDITOR, Ramada Inn, Paducah, KY 1997-1999

REFERENCES AVAILABLE ON REQUEST

Contact this candidate