Customer Service Sales
Resume:
ELEANOR G. BIDDLE (ELLIE)
**** ***** ****** ** #**. Cottonwood Heights, UT 84047
Phone 801-***-**** E-mail: ********@*****.***
Objective: Although presently employed, actively seeking closer-to-home
employment with an established and thriving company. Type 60 WPM, 9,000
KPH, working knowledge of Microsoft Suite programs and a provider of
stellar customer service..bilingual in Spanish
EMPLOYMENT HISTORY
CURRENT EMPLOYMENT: Internal Revenue Service (IRS) Ogden Utah, since
3/1/11: File Clerk. Review/sort/match documents/EINs and TINs and place in
appropriate files (strong attention to detail). Demonstrate a strong
ability to adapt to change. Also trained as a data transcriber for the IRS
as well (WPM 60) (02/14/11). Current Supervisor: Charleen Scoffield 801
620-7929
Harmons Seventh Street Grocery 7755 S 700 E Midvale UT. 08/10-12/10
Customer service in the Artisan and Bakery. Duties: assisting customers in
bread choices/sampling, cleaning, answering phone, taking special orders,
including birthday cakes. Drove up sales from 13% to 28%. Manager Jordan.
Canyons School District, Sandy Utah 801-***-****, 2009 - 2010. Nutrition
employee/customer service, Prepared meals for the student body. Cashier,
time-management skills, worked in a strong and positive team environment.
Terrie Coleman, supervisor 801-***-****
Jordan District-Welby Elementary South Jordan, Utah, 801-***-****. 2007-
2008 Nutrition employee - Duties consisted of: preparing the computer for
the lunch clerk/cashier, prepare meals for the student body as well as
faculty and staff. Provided excellent customer service and utilized time
wisely. Contact: Marilyn Clayton or Mary Lafortune
Tom Redditt Sales Agency 345 E 4500 S, Murray, UT 84107 801-***-**** 2006-
2007 Secretary - Duties: assist restaurant dealers with purchase order
issues, answer multiple phone lines, basic accounting principles, perform
mathematical problems-with 10-key calculator on a daily basis, strong
attention to details daily regarding incoming purchase orders, drafting
letters using MS word, creating spreadsheets MS Excel, filing, faxing
pertinent documents, MS Word and Excel on a daily basis with other
projects, Lotus Notes 1.2.3 email program, assist current clientele on a
daily basis/customer service, ability to prioritize on a daily basis,
strong in problem-solving skills, make travel arrangements for supervisor.
Contact: Steve Lambert
Discover Financial Services/Morgan Stanley 2500 Lake Park Blvd, Salt Lake
City, UT 84120 801-***-****. 2005-2006. Account manager/Customer Service &
Banking - Answered card members concerns regarding their account via the
telephone/customer service, as well as selling/enrolling them in services
available to them-such as identity theft, balance transfers.
Utah Dept of Financial Institutions, 321 S State St., Salt Lake City, UT
84111 2000 - 2005 back- up receptionist, Administrative Secretary - Main
position responsibilities consisted of, strong attention to details,
utilized basic accounting principles, ensuring incoming visitors were
acknowledged/customer service. Was responsible for ATM installations in
Utah, which consisted of drafting letters on a consistent basis, to various
servicers and processors of ATM's. Maintained database, bank deposits,
opening and sorting mail-distributing mail to to staff as well as date
stamping each piece of mail, executed checks to financial examiners,
faxing, MS Word, Excel, Outlook Express, copying, translating, filing,
answered multiple phone lines, financial reports for banking supervisor,
informed public/customer service of current laws pertaining to what our
department regulated, such as payday lenders, mortgage and consumer
lenders; Also was in charge of Meeting minutes and transcribed them as well
for eight months while in this position. Served as Notary Public. Contact:
Michael Jones 801-***-****
Dillard's Department Store, 6191 S State St. Murray, UT 841*****-***-****
Fashion Place Mall, 1999- 2000, provided excellent customer service,
cashier, kept area clean, resolved customer complaints. Contact: Brad
Neilson
Zales the Diamond Store, Fashion Place Mall, 6191 S State St. Murray, UT,
84107, 262-9228 1998-1999, assistant manager, resolved customer complaints
as well as provided stellar customer service, cashier, scheduling. Contact,
Jason Roth,
Sears Roebuck 6191 S State St. Murray, UT 84107, 801-***-****.1995-1998
Fashion Place Mall, cashier, footwear department, provided excellent
customer service, resolved customer complaints in a diplomatic manner,
trained incoming employees for optimum sales. Consistently exceeded sales
goals, top sales person consistently. Contact Carl Janowitz
EDUCATION
Mayfield High School graduate Las Cruces, NM High School - Diploma received
Dona Ana Community College, Las Cruces, NM - received one-year diploma in
Retail Marketing and Distribution
New Mexico State University, Las Cruces, NM - majored in
English/Communications-
Accumulated a total of 67 total credits (completion of general education 2
years-equivalent to a Associates Degree)
2008-Present online Medical Transcriptionist training-courses completed
are: Medical Terminology and Grammar. Transam Associates Valrico, FL. 813
657-4130
Contact this candidate