Customer Service Representative
Resume:
Leslie A Kimberly
Lakewood, Co. 80228
abgt1m@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
• P & C License
• APA Designation (Associate in Premium Auditing)
• Proficient in all areas of commercial lines insurance, including audit, rating and agency
experience. Program underwriting experience
• Strong general office skills, experienced with various software programs, including Microsoft
Word, Microsoft Outlook, Excel, Lotus Notes and some internet work. Capable of adapting
quickly to new equipment and procedures.
PROFESSIONAL EXPERIENCE:
EXEMPLA LUTHERAN MEDICAL - June 2011 to present
VOLUNTEER – sorting and filing of active and inactive personnel files.
TRAVELERS – Denver, Co. - July 1992 to November 2010
SR AUDIT DISPUTE ANALYST – Review audit disputes received. Correspond with insureds, agents &
underwriters to obtain information regarding dispute, information needed to amend audit or provide
explanation why the audit is correct. Provide state rules when necessary.
Helped underwriters with classification of accounts.
CUSTOMER SERVICE REPRESENTATIVE (St Paul Travelers)
Answering Insured’s questions, walk them through how to fill out voluntary audit statement. Simple
revisions of incorrect audits.
SR AUDIT REPRESENTATIVE (St Paul)
Write up of mail audits for commercial accounts. Billing of large construction and funded audits for
various reporting functions ie: work comp, general liability, inland marine. Helping underwriters classify
commercial accounts.
JANUARY 1993 TO JANUARY 1994 – Denver, Co
AUDIT TECHNICIAN
Inside audit work through voluntary audits. Some classification for commercial accounts. Assisted
underwriting as needed.
JULY 1992 TO JANUARY 1993 – San Jose, Ca (USF&G)
COMMERCIAL LINES RATER
Rated and issued quote proposals, new business, renewal policies, endorsements and interim audits. In
charge of quality control on farm policies.
Leslie A Kimberly
314 Wright St B205
Lakewood, Co. 80228
abgt1m@r.postjobfree.com
PUTNAM, KNUDSEN & WEIKING INSURANCE BROKERS – Oakland, Ca. - MARCH 1989 TO
JULY 1992
PROGRAM UNDERWRITING ASSISTANT
Rating quotes, renewals, new business, endorsements policy issuance and some underwriting for
Maryland Casualty, Royal, Great American Industrial Indemnity, American States and Kemper Insurance
through various computer systems. Processed as part of the Pacific Network Group.
GREAT AMERICAN INSURANCE – San Jose, Ca. - AUGUST 1982 TO MARCH 1989
COMMERCIAL LINES RATER & RATERCALC CO-ORDINATOR
File clerk, underwriting clerk, data entry clerk, farm rater, PNG tech, commercial lines rater and
RaterCalc co-ordinator. As RaterCalc Co-ordinator, I tested the rating program to make sure it was
functioning properly and helped the agents with any program problems. Such as, program hung up,
program giving incorrect answers etc. As a PNG technician, made sure work done by agents was rated
correctly prior to issuance.
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