Customer Service Manager
Resume:
Katrina Saunders
**** ****** ***** **** *** ** ( Raleigh, NC 27612 (919-***-****
(************@*****.***
Education
o North Carolina State University, Raleigh, NC
Master Degree in Social Work May 2011
o Shaw University, Raleigh, NC
Bachelor in Social Work May 2005
Professional Experience
Social Work/Case Manager Intern
Duke Raleigh
Hospital, Raleigh, NC (August. 2010-December 2010)Top of Form
Provided psychosocial assessments, intervention, and/or treatment and
discharge planning to patients and families to assist them in coping
with their hospitalization, illness, diagnosis, and/or life situation
and meet the continuing needs of patients post hospitalization.
Provided psychosocial assessments of patients and families to identify
emotional, social, and environmental strengths and problems related to
their diagnosis, illness, treatment, and/or life situation.
Maintained working knowledge of and liaison with community agencies;
participate in area activities related to health and social services.
Served as a patient advocate.
o Bottom of Form
Social Work/Guidance Counselor Intern
Cedar Fork
Elementary School, Morrisville, NC (August 2009-May 2010)
o Assisted in establishing the school counseling program and developing
activities and resources to implement and evaluate the program.
o Provided individual and group counseling services to meet the
developmental, preventive, and remedial needs of students. Completed
psychosocial assessments, referrals, and counseling with students
o Consulted with students, parents, teachers, and other school and
community personnel to assist in meeting the needs of students.
o Developed the schools resource manual which coordinated and linked
families with area resources.
Director of Social Services
Grace
Healthcare of Durham (October 2007-April 2008)
o Served as a social worker for 127 bed nursing/rehab facility.
o Completed various social service assessments, mini mental status
exams, and various documentations.
o Coordinated and conducted family meetings and care plan meetings.
o Served as an advocate for the residents in the facility.
o Coordinated appropriate discharge plans for patients by providing
counseling, education, support services and community resources (i.e.
Hospice, home health, durable medical equipment etc.)
Community Support Qualified Professional
Dominion Ministries (July 2007 to December 2007)
o Developed and implemented Person Centered Plans for at-risk youth
receiving community support services, monitoring and delivery of
services and supervising direct service employees.
o Linked, coordinated and arranged community services for clients.
o Attended and facilitated child family team meetings, and discharge
planning meetings.
o Assessed the needs of the clients and arranged, linked, and
coordinated needed services
o Provided supportive counseling and interaction with client's guidance,
education and training to help client's ability to cope with
interpersonal and environmental changes.
Director of Social Services
Forest View Rehab Center, Durham, NC (June 2006 to August 2007)
o Served as a social worker for 140 bed nursing/rehab facility.
o Completed social service assessments, mini mental status exams,
discharge planning, and various documentations.
o Served as Admissions Coordinator
o Screened FL2's with DON for resident appropriateness for home
o Verified insurance
o Used provider link to receive referrals
o Completed steps to obtain passar numbers
o Completed admission paperwork with resident and/or family
member
Triumph LLC, Raleigh, NC (July, 2005 to June, 2006)
Intake Coordinator
o Engaged Wake County Medicaid clients in telephone screenings, assess
for mental health needs, urgency and appropriateness for services and
made necessary referrals.
o Served as assistant to Intake Clinicians, held case consultation
meetings in regard to client diagnoses and treatment, work with DSM IV
to assist in determining appropriate diagnosis
Silverado, Raleigh, NC (March 2004 to July 2005)
Store Manager
o Responsible for sales activity, stock, and maintained inventory of
over 300 pieces of jewelry
o Supervised staff of 4-6 employee's, completed scheduling for employees,
o terminating, hiring and training of new employees verbal and written
progression of employees
o Oversaw financial viability of local jewelry store, set employee hours
around weekly and monthly sales goals
Affiliations
o Service Coordinator/Member, GSSWA, NC State University, 2009-2011
o President/Member, Hilburn PTA, Hilburn Drive Elementary School, 2008-
present
o Member, North Carolina Phi Alpha, NC State University, 2008
o Financial Advisor/Member, Eclipse Productions, Lyon Park Community
Center 2005-present
o Member, North Carolina Eta Chapter of Alpha Chi, Shaw University, 2005
Skills and Trainings Summary
Report Preparation Computer Savvy Managerial Skills
Communication Skills Customer Service Facilitator Experience
Written and Verbal Scheduling Experience with
General Office Skills Marketing & Sales geriatric population
Research and Evaluation Gang Training Experience in Mental
Skills Crisis Intervention Health and School
Suicide Training Guidance Counseling
LGBT Training
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