Training Supervisor

Chandra Danette Berry

*** ***** ***

Newport News, VA 23607

Mobile: 757-***-****

Evening Phone: 757-380-00

Email: ********@***.***

WORK EXPERIENCE

United States Army Reserves 10/2007 - Present

Suffolk, Virginia US

Salary: 528.00 USD Per

Month

Hours per week: 16

Training NCO

I work with First Sergeant on the monthly training

schedules. I also have to make sure that all of the

paperwork is done for the classes and turned in on

a timely matter. I also keep track of who needs

what schools and there school dates. I make sure

that my soldiers are prepared for any classes they

have to give. In addition, to make sure that they

receive their orders if they are going TDY and they

have transportation to and from their destination,

and to take care of any problems that may arise. In

addition, I have created PowerPoint slides for any

training or classes. (Contact Supervisor: Yes,

Supervisor's Name: Jerry Faulkner, Supervisor's

Phone: 434-***-****)

West At Home LLC 6/2008 - Present

Omaha, NE US

Salary: 10.00 USD Per

Hour

Hours per week: 30

Home Agent

I receive calls from clients at home, and I process

their orders for the Home Shopping Network. While

there is no supervisor with me, I am responsible

for solving any problems that may occur. However,

if I cannot solve the problem I can seek help

through a supervisor so they can better handle the

problem. Customers may also call in and want to

know the status of their orders. I investigate on

their orders by checking on when the item has been

shipped. I also establish new customer accounts and

explain the procedures of ordering on HSN. I also

handle canceling orders or changing the method of

payment. In addition, to taking calls for the Home

Shopping Network. I also take orders for

Pro-Flowers. I handle orders for clients and if

there is a problem with the order, I will modify

the order or issue refunds only after exhausting

all other ways of fixing the orders. Sometimes I

will have to deal with difficult customers, and it

is my job to try to make the customer happy and

resolving their problems without supervision.

United States Army 8/2004 - 6/2007

Columbia, South Carolina US

Hours per week: 40+

Training NCO/Human Resource Specialist

Technical advice and guidance regarding a wide

variety of military personnel rules and regulations

and Human Resources programs, strength management,

personnel readiness, retention, replacement,

awards, evaluations, and personnel actions.

Applying analytical techniques, and determining the

most effective and efficient approach to meet the

needs of the Army. Managing training files for

soldiers and soldiers that are in training.

Interpret and analyze regulations and policies for

soldiers. Providing guidance for military personnel

for in and out processing. Review personnel

documents for accuracy and completeness, and to be

submitted in a timely manner. Knowledge of leave of

absences, and making sure that leave paper work is

filled out correctly and turned into the proper

authorities in a timely matter. Come up with

solutions to problems with training that may occur,

and recommend any changes to the upper echelons.

Ability to gather, research, analyzes facts,

identify problems, report findings, make

conclusions, and develop corrective or other

appropriate action. Using the personal computer and

software applications in support of office

management and functions. Also knowledge of

automated systems and ability to retrieve data for

studies, projects, and reports. I was the company

Equal Opportunity representative, and was

responsible for training the company on Equal

Opportunity policies and procedures. I also taught

team building on a company level. My duties also

included being the voting officer where I had to

make sure that everyone in the company was aware of

when elections were being held in their states and

give them the proper paperwork so they may vote

with an absentee ballot. In addition, I was the

mail clerk for my company and for the Battalion.

United States Army 10/1991 - 8/2004

Suffolk US

Hours per week: 16

Supply Sergeant

In charge of the maintenance of supplies and

equipment issued to companies. Maintain

accountability of hundreds of thousands of

equipment. Ensure that records are maintained in

accordance with current regulations and policies.

Maintain and establish office files, and ensuing

necessary file disposition. Review documents to

verify information. Doing monthly reports that need

to be done for inventory and training.

EDUCATION Webster University

Columbia, Carolina US

Master's Degree - 3/2011

36 Semester Hours

Major: Human Resource Management

Saint Leo University

Hampton, VA US

Bachelor's Degree - 5/1996

120 Semester Hours

Major: Business Administrative

Minor: Computer Information Systems

JOB RELATED Currently I have taken the following courses for

TRAINING the military Primary Leadership Development, BNCOC,

ANCOC, Equal Opportunity courses. I have also

developed training courses in EO on a company level

that were given monthly.

AFFILIATIONS Epilepsy Fund Raising and Awareness

Foundation

REFERENCES James Johnson United States Company

Army Commander

Phone Number: 804-***-****

Reference Type: Professional

Jerniza Torain United States Supply Sergeant

Army

Phone Number: 336-***-****

Reference Type: Professional

Scott Duke United States SIPR Tech

Army Support

Phone Number: 803-***-****

Email Address: *****.****@**.****.***

Reference Type: Professional

ADDITIONAL Trained in Equal Opportunity and developed courses

INFORMATION for EO. Studied Management and Marketing courses

for the Military and in undergraduate school. Also

familiar with Microsoft Office software and

attending graduate school with a major in Human

Resource Management. Typing speed 40 WPM.

Contact this candidate