Project Insurance

Durga Patil - (Business Analyst Associate from B*T)

Tel.: (Mobile) 949-***-****; Email: *****.*.*****@*****.***

Education Experience Summary

Bachelor of A seasoned professional with near to 5 years of

Engineering(BE) in experience in Business Analysis, System

Information Technology Analysis and Project Coordination in business

Certificate course on domains such as Insurance, HR - Human Resources

General Insurance from the and Ecommerce.

prestigious National Has good exposure in eliciting business

Insurance Academy (NIA), requirements through brainstorming, interviews

India (business users, SME's) and surveying in order

Business Analyst Associate to create specifications

certification from Has extensive experience in writing the

International Institute of following documents:

Business Analysis (IIBA)- Business Requirements Document, Functional

through B2T Training Requirements Specification(FRS), Use Cases,

Associate in General Requirements Traceability Matrixes,

Insurance(AINS) from Application Design Specifications(DLD, HLD),

'American Institute of Scope Change Specifications, Process Models,

Chartered Property & Functional Test Cases, User Manuals

Casualty Underwriters Has good exposure of working in a team-oriented

(AICPCU)' environment and was involved in coordinating

'Foundation to Global Risk team onshore and offshore for analyzing and

Management, Insurance and resolving requirement conflicts, and resolving

Financial Services' technical Implementation issues thus developing

certificate from 'American productive work

Institute of Chartered Good knowledge of SDLC and is proficient in

Property Casualty performing various BA roles and

Underwriters (AICPCU)' and responsibilities through the entire project

'Insurance Institute of life cycle

America (IIA)' Deft in handling Client Presentations, Solution

Exhibits, POC preparation, Case Studies,

Organization level initiatives & Trainings

Recommendations Publications

http://in.linkedin.com/in/ My experiences while performing the Insurance

durgapatil Business Analyst Role were quoted in Laura

Brandenburg's book- "The Promotable Business

Analyst"

My research paper "CRM in Insurance- A smart

choice" was published in the December 2010

edition of Insurance Spectrum

Technical Environment Technical Skills

Operating System/Products: SDLC and Agile Projects

Windows 2000/XP, Windows Conducting walkthroughs, interviews,

95/98, Teamsite brainstorming, JAD & JAR sessions,

Database: Oracle 7.3/8/9i, Questionnaires & surveys, Risk Management / Gap

SQL Server 7.0/2000/2005, Analysis

MS Access Business Requirements Document (BRD),

Languages: C, C++, Java Functional Requirements Specification (FRS)

Testing tools: Quality Use Cases, User Stories, Requirements

Center, VSTS, Bug Net Traceability Matrixes, UML, Process Flow, Class

BA Tools: IBM Requisite and Sequence Diagrams, Application Design

Pro, Snag it, Visio (UML), Specifications (DLD, HLD), Scope Change

MS Office(Word, Excel, Specifications, Process Models

PowerPoint), MS Visual Functional Test Cases, User Manuals, QA, UAT

Source Safe, Sharepoint. Testing, QA Signoff

Experience Scan:

Employer: Ignify Inc (Jan2011-April 2011):

Founded in 1999, Ignify is a privately-held ISO 9001 certified company

focused on the mid-market and enterprise businesses and public sector

organizations for ERP, CRM, Point of Sale (POS), Portals, and eCommerce

implementations.

Project Name: Ignify Ecommerce Product and Sales Support Team

Project Description: The Ignify eCommerce System provides an end-to-end

Web-based system that provides full eCommerce capabilities and integrates

with third party Accounting System, Shipping System, Inventory System

Role: Sr Business Analyst

Responsibilities:

o Leading and coordinating various activities of offshore sales

support team (Agile).

o Led initiative to research mass emailing application to integrate

with the Ecommerce product which would save outsourced application

fees, used in contest campaigns by customers.

o Researched new product features and documentation of the high level

requirements of these features by creating user stories. Also,

strategized project scoping and specifications documents, to

clearly communicate the project roadmap.

o Performed Gap Fit Analysis for new requirements and System Analysis

of Ignify Ecommerce Product

o Involved in both B2B & B2C E-Commerce Design & Implementation

o Worked on Ignify Ecommerce Product SAAS implementation for one

client (Millcraft).

Employer: L&T Infotech (Sept2006- Dec 2010):

Larsen & Toubro Infotech Ltd. (L&T Infotech), one of the fastest growing IT

Services companies, is ranked 10th by NASSCOM among the top (Indian)

software and services exporters from India in 2010. A wholly owned

subsidiary of the $9.8 billion Larsen & Toubro, India's Best Managed

Company (as per the survey conducted by Business Standard in 2010), L&T

Infotech is differentiated by its unique Business-to-IT Connect.

1. Self-service Portal for Agent Executive and Agent Managers

Project Description:

This project involved maintenance and enhancement of Insurance portal

which was used by Agent managers and Agent executives of a leading US

based Insurance company. The application supported rate, quote and bind

of Inland & Ocean Marine coverages such as Builders Risk, Motor Truck

Cargo etc.

Client: Travelers Insurance

Role: Sr Business Analyst and Onshore Coordinator

Responsibilities:

o Met with all developers and project stakeholders to lead a kickoff

meeting of quarterly phases. Defined and introduced the project,

team members' roles, and key deliverables. Mapped out timelines,

milestones, communication processes, question and answer session.

o Gathering requirement from end clients (business team) by

conducting walkthroughs, surveys, questionnaires, interviews,

brainstorming, and JAD and JAR sessions.

o Organized requirements for customer statement, invoice and ticket

system with use cases and business rules. Developed feasibility

analysis and project risk analysis. Wrote use cases descriptions,

preconditions, post conditions, assumptions, and scenarios.

Analyzed stakeholders. Employed use cases to develop requirements

with stakeholders.

o Converting the requirements into functional and technical design

specifications, system requirements

o Perform functional testing and provide sign-offs prior to

production push of code.

2. Executive Talent Management Portal for a leading HR firm worldwide

Project Description:

Executive Talent Management (ETM) is a solution for Top executives. It

was a web application based on SAAS - Software as Service model with

Multitenant design. The system consists of various HR modules like

Performance Management, Capability Management, Remuneration Management,

Development Management etc.

Client: MMC - Mercer

Role: Business Analyst

Responsibilities:

o Involved in Requirement Scoping and identifying high priority

requirement with client's business team

o Identification of end-to-end business scenarios and processes and

documenting the processes using BPMN. Functional requirement

analysis, elicitation and development of appropriate documentation

for technical team(DLD) and end users(user manual)

o Documenting technical requirements in DLD, creation of screen mock-

ups(using Visio and HTML),creation of sequence diagrams, activity

diagrams

o Facilitated review meetings to ensure that the project was

implemented within the specifications of the contract

o Led workgroup sessions to educate the DEV and QA teams about the

new functionalities to be developed in each phases. Also, validated

technical designs created by IT developers against functional

specifications

o Provide high level test scenarios and test case sign-off's to the

testing team

3. Intermediary Insurance Management System Development for a leading

Insurance

Project Description:

This project involved developing a web based Intermediary Insurance

Management System to assist the Intermediaries to manage their business

functions. It enhanced ease of doing business by automating accounts

reconciliation, policy servicing process and improves customer

satisfaction by reduced gap time between quote and sale.

Client: Insurance Broker - Marsh

Role: System Analyst

Responsibilities:

o Involved in creating targeted questionnaires for SMEs to gather

requirements. Also documenting the Technical requirements in

Functional and System level documents.

o Analyzing and mapping data with accord xml's.

o Assisted the QA team in reviewing test cases, test plans and tested

the final application for usability testing to verify whether all

the user requirements were catered to by the application.

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