Customer Service Office
Resume:
MONICA KIGAA
DALLAS, GA. *****
*******@*****.***
PROFESSIONAL OBJECTIVE profile
Result-oriented, creative individual who can
envision the big picture while not losing sight of
details.
Enthusiastic, highly- motivated, with the
willingness to learn more.
Goal -driven with strong organizational skills.
Excellent communicator and a good listener.
Motivated team player with a "can do" attitude.
Efficient, and courteous with more than five years
of customer service.
Professional and friendly when dealing with clients,
well captioned to maintain composure in a fast-paced
environment. Efficient in meeting deadlines, strong
technological skills.
EDUCATION
CHATTAHOOCHEE TECHNICIAL COLLEGE MARRIETTA,
GA
Diploma ; Practical Nursing-current
Overall 3.6 GPA -current
EXPERIENCE
March 2006 - Dec 2010 CarMax Auto Finance 225
Chastain Meadows CT Kennesaw GA 30144
Account Management Representative/ Call Center
Handling all customer accounts
Help customers with loaned vehicles protect their
credit and get back on track with their pmts.
Responsible for calling customers to collect past
due payments and advice the status of the account.
Negotiated and worked on building relationships with
customers, to help them resolve minor payment issues
before they became major issues
Using sound decision making skills
Ensure all customers make their payments are
received on time
Offered different types of programs to help make
payments
Provided excellent customer service
January 2008 -April 2008 Safari Tax
Solution/Filing Taxes Marietta, GA
Customer Service Specialist
Answered phones and responded to customer requests.
Scheduled appointments and meetings; maintained
schedules and calendars; compiled information for
appointments as requested.
Typed letters, memoranda, reports, schedules, lists
plans, forms or other materials from straight copy,
rough draft or notes.
Retrieved clients' data, maintained records and
generated reports by utilizing Microsoft Office.
Performed receptionist duties and answer telephones;
take and relay messages; direct inquiries to the
appropriate person or office.
December2006-November2009PresbyterianVillage/Retirem
ent Home Kennesaw, GA
Receptionist/ Customer service
Answered multiple phone lines and direct calls.
Greeted members of the public visiting Staff and
assisted visitors as necessary.
Performed general office management duties,
including significant filing, mail and document
distribution, maintaining office supplies and basic
office equipment, faxing and scheduling.
Light typing as needed (letters, memos, fact sheets,
labels).
Supported the seniors with any concerns
Served at the dining hall
System skills
Computer literacy with exceptional knowledge in
Microsoft Products: Power Point, Excel, and Word
Typing 70 wpm, 10 key
Strong analytical and organizational skills
Strong written and oral communication skills
References Available Upon Request
Contact this candidate