Customer Service Administrative Assistant

JESSICA MOSLEY

*** * ****** *** *** Jose, CA **128

Phone 408-***-****

e-mail: ***************@*****.***

Objective

To work as a Receptionist/ Administrative Assistant to utilize my knowledge in customer service and administrative support. I am a

enthusiastic, professional individual who thrive in a high stress fast-paced environment, and have great multitasking, written, and verbal

communication skills. I am a passionate people person with an energetic attitude who is dependable and able to get job done. I can

confidently work individually with little direction or with a group to maintain a professional well organized environment.

Skills

• 4 years + Receptionist/ Assistant, Customer Service including Telecommunications Experience

• PBX Multi-line phone system

• 50 wpm, by touch

• Microsoft Office Suite ( Word, Excel. PowerPoint, Publisher, Outlook)

• Enterprise Resource Planning (ERP)

• Data Entry and Computer Skills.

Experience

SUNVALLEYTEK INTERNATIONAL INC. January 2010 – February 2011

Customer Service/Sales, Administrative Assistant, and Receptionist

Santa Clara, CA

Operate PBX multi- line phone system process 100 + customer service calls a day, Greet incoming customers, process orders

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and payments,create and maintain invoices, resolve customer complaints and technical issues, assist in special projects.

Support and product knowledge of computer/ laptop parts and ERP operating system.

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Responsible for general office management, assistant and clerical duties; such as but not limited to receive and sort incoming

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mail, manage multiple email accounts, organize data files, data entry, and filing.

Manage ResellerRatings, Facebook/Twitter, and other marketing tools, maintain office budget for supplies and refreshments.

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Maintain a clean and professional office space and kitchen, purchasing/re-stock office supplies and pantry.

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Process and re-stock RMA orders (Return Merchandise Authorized), assist with warehouse duties, inventory tracking and receiving.

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Handle Shipping support for USPS, UPS, and FedEx such as complaints, tracking issues, reroutes, and recalls.

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FOOTHILL COLLEGE September 2007 – February 2010

Student Activities Assistant

Los Altos, CA

Assistant to the Director of Student Activities and the Activities Specialist with many of the departments day to day office management, events and

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programs.

Prepare and present presentations for Student Activities and Student Government on the Student & College budget and programs offered by the

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department as well as the college.

Facility management for office and meeting rooms and spaces for the Director as well as the student government.

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Collaborating and assisting different departments for events and activities sponsored by the college such as New Student Orientation.

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Responsible for making sure that all objectives that need to be accomplished for the day is completed.

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Handle and create daily schedule including appointments, meetings, and other engagements of the Director of Student Activities

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FOOTHILL COLLEGE September 2007 – February 2010

Secretary/Receptionist

Los Altos, CA

Responsible for all meeting documentation, including dissertation minutes and agendas, maintaining meeting spaces and schedules.

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Assistant to the President, making schedules and appointments, making travel arrangements.

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Work with students, faculty, and staff for daily events and meetings such as Campus Council and Presidents board Meetings

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General office management and clerical duties such as Answer phone calls, e-mails, create memos, purchase orders, filing and data entry.

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Organize office and re-stock supplies, maintain office budget for supplies, maintain office equipment and computers.

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PENINSULA BEAUTY SUPPLY July 2003 – October 2006

Assistant Manager

Mountain View, CA

Handle all retail sales and customer service in store as well as over the phone sales and support.

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Responsible for opening and closing store, Human Resources and train new employees, Assist in creating monthly employee schedule

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Manage store inventory and handle money deposits as well as daily transactions

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Keep store organized and clean, Handle Returns and Exchanges, and complaints or issued from customers.

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Provide excellent customer service,and remain up-to-date with latest product and market information, handled retail sales of products

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References

Available upon request

Contact this candidate