Customer Service Human Resources
Resume:
Angela Marie Tyler
Omaha, Nebraska, 68134
402-***-**** (Home)
Email: ******.******@*****.***
Career Objective:
To develop a career with long-term potential for growth and leadership with
a leader in a business community that will utilize my experience in
insurance, telecommunications, banking, medical and academic environments;
my academic education; and my contributions to diversity initiatives.
Education:
Masters Degree in Healthcare Administration
Bellevue University, June 2011
Bachelor of Arts Degree, Journalism (emphasis in Public
Relations/Advertising)
University of Nebraska at Omaha, December 2005
Omaha North High School
Graduate, May 2001
Employment Experience:
October 2009 to Current
Blue Cross Blue Shield of Nebraska
Membership Specialist II
Responsibilities: To respond and resolve all departmental internal and
external requests, including the processing of terminations, reinstatements
and change applications. In addition, maintaining weekly production reports
and responding to quality review errors.
May 2007 to October 2009
Blue Cross Blue Shield of Nebraska
Customer Service Representative
Responsibilities: Assist BCBSNE member's inquiries via phone, email,
letter, and fax. Research member's inquires to ensure claims are processed
correctly and interpret contracts and endorsements for benefit
verification.
August 2003 to May 2007
The Nebraska Medical Center
Patient Registration and Support Specialist
Responsibilities: Provide customer service and maintain relationships with
all patients and hospital community. Assist supervisor in the review and
creation of departmental policy and procedures. Create accounts for
surgical and clinical appointments. Escort patients to assigned units at
time of arrivals and clinical appointments.
October 2002 to August 2003
Wells Fargo Bank
Teller
Responsibilities: Assisted customers at service counters and via telephone
with financial transactions and inquiries regarding deposits, withdrawals,
account transfers, loan payments, new accounts and cash advances. Also
provided staff support in problem solving, researching and marketing
current products and services to enhance relationships between the customer
and Wells Fargo.
August 2001 to October 2002
Physicians Mutual Insurance Company
Customer Service Representative
Responsibilities: Welcome policyholders to the company, answer inquires
about their policies and market other plans in pursuit of increasing their
business with Physicians Mutual.
June 2000 to August 2001
West Teleservices Corporation
Human Resources Assistant/Customer Service Representative
Responsibilities: Human Resources assistant registered applicants into the
Human Resources data base, processed criminal background checks, responded
to all telephone calls, answer phones, assisted applicants with government
forms, and maintained records. Customer Service Representatives assisted
incoming callers placing orders for products, such as television
infomercials.
Contributing Writing Credits:
UNO Gateway-Features and Entertainment writer and Columnist
Omaha Star Newspaper (Nebraska's only African American-owned newspaper)
Public Relations Credits:
The Heartland Red Dress Event 2006,
The Reel Martini Bar Campaign 2006,
C and M Fashions Community Mart Campaign 2006,
The Tobacco Coalition-Butts Out Bellevue Campaign 2004
Internships:
University of Nebraska Medical Center
Public Affairs Office and Community Partnership
Aug-Sept, 2005
Awards and Honors:
Goodrich Scholarship 2001
Peter Kiewit Scholarship Award Semi Finalist 2001
Memberships:
Alpha Kappa Alpha Sorority, Inc.
National Council of Negro Women
UNO Project Achieve 2001-2005
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