Customer Service Sales

Steve M. Svedarsky

**** **** ****, ********, ********** 99114

Telephone: 509-***-**** ? Email: **************@*******.***

EXPERIENCED MANAGER AND SUPERVISOR

CAREER OBJECTIVE

I am currently pursuing a new, full-time responsible position where I

can demonstrate my versatility and adaptability. A motivated and goal-

oriented employee, I am ready to start a new position with your firm.

Employment options include:

- OPERATIONS COORDINATION AND CONTROL

- TECHNICAL SUPERVISION

- SALES AND CUSTOMER SERVICE

- A RESPONSIBLE MANAGEMENT ASSIGNMENT

QUALIFICATIONS OVERVIEW

Hard working, personable and driven to do my best, I offer extensive

experience in general operations, sales, sales support and customer

service. I possess a proven track record for managing with a high

degree of skill, increasing operational efficiencies, improving

revenues and identifying new or improved procedures and systems for

our company.

It is important to know that I am flexible enough to work in a variety

of new work settings while accepting new coordinating tasks associated

with any product or service. Highly versatile.

PERSONAL COMPETENCIES

. ORGANIZED, STRUCTURED AND ACCURATE WITH ALL ASSIGNMENTS

. ETHICAL AND TRUSTWORTHY

. PROVEN DECISION-MAKING SKILLS

. EFFECTIVE COMMUNICATOR WITH CUSTOMERS AND STAFF

. PERFORM WITHOUT ERROR TO ACHIEVE SUCCESSES

. COMMUNICATION: PROJECT A POSITIVE ATTITUDE

. PROFITABILITY AND COST CONTAINMENT AWARENESS

EMPLOYMENT HISTORY

2010 to present MANAGER, OPERATIONS AND SALES

Company: Sky Mountain Systems

1994 to 2010 MANAGER, OPERATIONS AND SALES

Company: Monarch Plumbing & Heating Inc.

1986 to 1994 SUPERVISER, MACHINE AND FABERCATION

SHOP

Company: JBI Inc.

ACCOMPLISHMENTS, AFFILATIONS AND INVOLVEMENT

Youngest person to obtain Washington state Journeyman plumber license.

Certified National Fire Protection Agency level 1 fire sprinkler

designer and installer. Product design focus group member for Uponor

Co. Member of construction trades committee for Tahoma High school.

Designer of hydronic and solar hot water heating systems. Designer of

prototype machinery. Member of American Welding Society. Member of

Plumbing Heating Cooling Contractors. Crew chief for super modified

sprint car team. Competed nationally in off-road motorcycle racing.

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Steve M. Svedarsky - Page 2

SPECIFIC CAREER CONTRIBUTIONS

Operations: significant experience in the management of daily operations,

projects and staff

Scheduling: oversee the scheduling of employees and all work projects

Finance: experience with budgeting, financial control and overall expense

management; manage payables, receivables, payroll; able to read and

interpret financial statements; utilize QuickBooks

Scheduling: determine and communicate priority scheduling for projects and

subordinate employees

. Sales coordination: have developed proven abilities to increase

our sales figures and profits; identify trends, forecast demand and

examine on-going sales growth

. Customer service: important experience providing customers with

pricing, product samples and information; provide customers with

various forms of technical guidance; resolve issues

. Account management: charged with following up on accounts and

promoting products to both existing and new accounts; skills in

persuasion and up-selling

. Reporting: compile a variety of reports for tracking and ranking

of sales and operational successes

New products: select, introduce and market new products and services

Strategic planning: with others on immediate and long-range planning

Staff motivation: a proven employee motivator; able to clearly communicate

expectations

Human resources: skilled in all HR areas, employee counseling and

discipline

New employee hires: experienced in recruiting, interviewing and hiring of

employees

Training: competent a as and on-the-job trainer; strong training and

mentoring abilities

Computers: strong proficiency with various computer functions and Windows

/ MS Office; experience with database management and spreadsheets

New procedures: directly responsible for the design of new systems of

operation, and in the improvement of existing work procedures (to fine tune

and improve overall productivity)

Inventory control: very experienced with purchasing and inventory

management

Community relations: build positive relationship building / extensive

contacts in the community

. Problem resolution: identify, troubleshoot and correct any

internal problems

. Documentation: carefully manage the flow of a broad range of

spreadsheets, charts, reports, correspondence and other

computerized / manual records

. Communication: an experienced and friendly personal communicator

Technical Abilities: Journeyman Plumber. MIG-TIG and plastic

welding. Skilled in use of knee mill, drill press, manual lathe,

grinders, pneumatic hand tools. Blueprint and schematic reading.

Electrical experience includes DC, single and three phase AC. Able to

read precise measuring tools. Working knowledge of machinery and

program logic controls. Extensive knowledge of hydraulic systems and

controls. Forklift certified, Able to operate excavator, bulldozer,

backhoe, and loader.

ADDITIONAL INFORMATION

47 years old - Married

In excellent health / physically strong

Able to travel in the new assignment

Stable personal and work history

Dependable and reliable

Education

High School graduate: 1981 Maple Valley, WA.

Renton Vocational College, WA- Auto body repair and paint.1981

Green River Community College, Kent, WA- MIG and TIG welding courses. 1998

Green River Community College, Kent, WA- Computer Courses: Excel, Microsoft

Word. 2000

Uponor Company:

Completed training in Hydronic Heating Level 1, 2 and 3. 2002

Contact this candidate