Manager Customer Service

CARTER MCCLURE

** ******** ***** **** *******, TN 38301 731-***-**** *********@*****.***

EXECUTIVE SUMMARY

Extensively experienced financial manager with a demonstrated track record of reporting

and analysis that provides companies the tools necessary to meet objectives. Proven

expertise in managing daily operations of business incubator. Background includes

operational budgeting, marketing, strategic planning, training and event promotions.

Notable qualifications include:

Experience in providing financial guidance and support to start-up companies

Operational and administrative responsibility of business incubator

Responsible for marketing campaigns recruiting entrepreneurs

Background includes creating financial system solutions

PROFESSIONAL EXPERIENCE

LANE COLLEGE, WATER TOWER PLACE, Jackson, TN 7/2003 – Present

Manager of Business Incubator Operations

Manage the career objectives of exempt and non-exempt direct employees including

hiring temporary staff for peak demand periods.

Assist entrepreneurs and small businesses with budgeting, financial reporting,

training, seminars and systematic operational controls.

Responsible for all marketing campaigns and collaborating with ext ernal constituents

to promote the goals and objectives of clients

Retail Manager/Internal Auditor

Mapped financial system capabilities into standard operating portfolio and

transitioned existing system to relational database

Managed the audit process by establishing systematic controls in duty segmentation

to limit noncompliant financial transaction and budgeting

Developed Access Database that allows college to measure the sale of federally

funded textbooks allowing for a 125% increase in Gross Sales

UNISPEC TECHNOLOGIES, Washington, D.C. 1/2001 – 6/2003

Manager of Financial Reporting

Instrumental partner in business development and brand conceptualization for

technology consulting company

Managed the development of the monthly operating review and assisted in the

development of the strategic plan

Provided financial analysis measuring the profitability of programs and promotions

Responsible for the preparation of capital expenditure approvals measuring the NPV

and ROI of investments over $250K.

CONTINUED …

CARTER MCCLURE PAGE 2

CAREMARK RX, Northbrook, IL. 8/1998 – 12/2000

Sr. Business Analyst

Developed analytical models used to assess contract pricing, evaluate product line

profitability, and recognize new opportunities in the biotech market segment

Coordinated the reporting of sales volumes for the annual budget and quarterly

forecast totaling over $1.5B

Assisted in the development of a Hyperion Application for the Therapeutic Services

Division in order to provide more efficient budgeting and reporting for the business.

Senior Financial Analyst

Collaborated in the development of a financial database which provided detailed

information to management regarding the profitability of over 500 clients

Provided client level analysis and ad-hoc reports to various departments which

included facilitating the $320MM quarterly sales commission cycle

Assisted in the coordination and integration of all financial systems including the

general ledger (D&B) and the financial reporting database(Hyperion)

MOTOROLA, INC. Chicago, IL. 9/1995 – 8/1998

Sr. Customer Finance Analyst

Implemented customer accounts in the PCS channel which involved financial

analysis to measure the potential financial exposure of new customers

Administered reports for senior level management that forecasted the month -end

receivable results by monitoring industry trends and financials

Provided the sales and marketing department with timely and accurate reports

regarding the fiscal aptitude of new and existing clients

EDUCATION

HAMPTON UNIVERSITY

Master’s in Business Administration

VIRGINIA COMMONWEALTH UNIVERSITY

Certificate in Information Systems

SOUTHERN UNIVERSITY

Bachelor of Science, Major in Economics

TRAINING AND COMPUTER SKILLS

Database Workshops: Hyperion Administration (1998), Advanced Microsoft Access (2009), Introduction

to Access(1996), World-Class Customer Service Training(1996)

Software Usage: Microsoft: Access, Excel, PowerPoint, Publisher. Hyperion, QuickBooks.

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