Sales Customer Service
Resume:
Tonya (Toni) Eileen Ross
**** ******* **. ********, ** 31907
OBJECTIVE
To secure long-term employment that can offer a unique, rewarding work
environment. I am seeking personal growth through dedication to a organization
that will offer a challenge, while utilizing my current knowledge and skills. I would
prefer employment that "makes a difference".
SUMMARY
A management, sales, education, and hospitality professional, experienced in
helping to create a cohesive working environment. Applicable talents include, but
are not limited to:photography and marketing, public speaking, creative
educational solutions, outstanding organizational and management skills, extensive
sales experience, event coordination, training, office management, volunteer
coordination, culinary arts, and fundraising.
NOTEABLE ACHIEVEMENTS
* Single handedly organized and marketed a major event for The Texas Zoo which
generated 20,000.00, a record amount for that particular non-profit organization.
* Sent to "repair" ailing stores, improving sales and creating a wider customer base
for several GNC locations.
* Maintained a consistent winning personal sales record.
* Organized, trained, and managed various staff from groups of three to forty in a
fast-paced catering environment.
* Co-founded, organized and implemented educational programs through
Vanadium Academy.
* Planned, executed and coordinated fundraising for two Coastal Expo events
through Texas Parks and Wildlife.
* Studio and offsite photography achievements.
EXPERIENCE
The National Infantry Museum and Soldier Center, Columbus, Georgia
Education Specialist~ September 2010- January 2011
Developed tour programs and coordinated both private and public school visits.
Extensive event planning and coordination assistance for numerous education
department functions. Limited counseling experience with veterans and veterans
with PTSD. Position was eliminated due to budget cuts for 2011.
The Texas Zoo, Victoria, Texas
Interim Education Curator and Event Coordinator~ 2008-2009
Managed the education department and oversaw all aspects of fundraising for the
facility. Cared for a 22 specimen educational wildlife collection, and organized all
educational outreaches both on and off-site. Coorinated all intake evaluations and
work plans for probation program, and implemented a successful volunteer
program. Planned and implemented several major fundraising events including a
wine tasting gala that generated record income for the zoo. Maintained all
marketing materials and organized all parties and events contracted by individuals
wishing to utilize the zoo facilities. Appeared on monthly television programs,
numerous newspaper articles, and helped to create an educational series of videos
for another organization utilizing the educational wildlife collection with groups of
30 children. Co-coordinated a children's worship video program set for the First
Baptist Church of Victoria by utlizing the education exhibit collection and writing
scripts. Maintained a winning sales record exceeding previous goals and had sole
responsibility for generating over 40% of the zoo's income.
"I Do" Weddings and Events, Port Lavaca, TX
Caterer/ Event Coordinator~ 2005-2009
Managed event teams while working directly with clients to ensure a flawless
experience. Maintained all bookeeping records, and created all sales proposals.
Designed more attractive sales presentation strategies and special marketing
campaigns resulting in higher customer satisfaction and profits. Responsibilities
included hiring and training of staff, event coordination and execution, purchasing,
customer relations, inventory management, event photography, and advertising.
Toni's Tailored Events, Ft Worth, TX
Owner/ Operator ~2003-2005
Organizing events for smaller gatherings tailored to create a memorable experience
for clients. Oversaw all aspects of daily operations including bookeeping, hiring and
training of staff, sales, purchasing, customer service, event photography, and
inventory management.
Vanadium Academy, FT Worth, TX
Co-Founder/ Educator~ 2002-2005
Developed and organized a home school supplemental facility dedicated to a more
well rounded educational experience for home schooled children. Worked closely
with the Texas Home Education Association, a group of 200 families, to provide age-
appropriate courses in theatre, instrumental music, photography,choral instruction,
astronomy, art, wildlife appreciation, and science.
General Nutrition Centers
Store Manager/ District Assistant~ 1998-2001
Hired as an hourly sales associate and promoted to store manager in two months.
Developed skills in all aspects of retail management including merchandising, hiring
and training of sales staff, record-keeping, inventory control and loss prevention,
marketing, cash handling, and customer service. Within six months became a
district assistant, helping to re-organize and improve floundering stores and bring
them back on par with the rest of the district.
EDUCATION
Lamar University, Beaumont, TX
El Centro Culinary Academy
CHARACTER
My experience is not limited to that of a paid employee. For many years I have
worked with several organizations in an effort to promote good citizenship and
camaraderie within the community. I currently am a member of The Texas
Archaeological Society, and the local Historical Commission. I have served on the
board of directors for the Texas Home Education Association,and the Calhoun
County Library System. I am a volunteer with Habitat For Humanity, and have
organized educational programs with The Calhoun County Museum. I have helped
organize city festivals, volunteer with my county fair commission, am on the board
of directors for a local Art League, have planned and implemented countless events
promoting education through museums and non profit organizations and have
completed many projects with my family to promote education and strong familial
bonds, including volunteer efforts with the Harbor women's and children's shelter. I
have numerous letters of reccomendation from leading Calhoun County city
officials and influential citizens attesting to my character and abilities.
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